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“Decent Stay” 3 of 5 stars
Review of Hotel Vatel

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Hotel Vatel
4.0 of 5 Hotel   |   Rue Marconi 19 | Centre du Parc, Martigny 1920, Switzerland   |  
Hotel amenities
Ranked #5 of 8 Hotels in Martigny
Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Decent Stay”
3 of 5 stars Reviewed June 17, 2013

I like small details that this hotel provides. They provide hand towers which i seldom see at same grade hotels.

Bed is too soft, we got a tired back the next day. My friends complaining the room is stuffy due to the centralized heater, but it's ok for me as I like warmer temperature.

Breakfast was great! Nice variety and really fresh bread.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlivierGodart, Assistant General Manager at Hotel Vatel, responded to this review, July 23, 2013
Dear tyngyee,

Thank you really much for your positive comments left on Tripadvisor. Could I kindly ask you to contact me on o.godart@hotelvatel.ch, in order to make your future stays no longer decent but unforgettable.

Looking forward to hear from you,

Olivier Godart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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55 reviews from our community

Traveler rating
    8
    19
    12
    8
    8
See reviews for
8
11
7
15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Singapore, Singapore
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 12, 2013

Had very comfortable stay. Hotel staffs were very friendly and attentive to our needs. Bathroom was big and very clean. Nice scenery outside our room can be viewed from our bed. The set dinner and breakfast were delicious too!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlivierGodart, General Manager Assistant at Hotel Vatel, responded to this review, June 19, 2013
Dear 22julmiyako,

We would like to thank you for your very entertaining comment which I will pass to all our staff.

We look forward to welcome you again,

Best regards,

Olivier Godart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Desert, Maine
Top Contributor
124 reviews 124 reviews
15 hotel reviews
Reviews in 52 cities Reviews in 52 cities
61 helpful votes 61 helpful votes
1 of 5 stars Reviewed June 8, 2013

There isn't much right about this hotel other than it's near the train station - no air conditioning, no convenient access to plugs for recharging electronics, clueless front desk to get your reservation right. Just awful. The lack of ventilation dooms this place if nothing else did. No matter how many times I said 'single room', they put me in a double and charged me for it. As if all of this weren't enough, there are cackling ducks/birds out front which will wake the dead since you have to leave your window open to avoid suffocation it's so hot. How can a four star hotel have no A/C? To top it off, breakfast is not included and will set you back about $22 for the buffet - if you are traveling with two dependents, like me, you will spend about $65 for breakfast and eat some fruit. Just stay downtown. This place is an ugly box. No redeeming qualities whatsoever.

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlivierGodart, Assitant General Manager at Hotel Vatel, responded to this review, June 19, 2013
Dear judyphotog,

Thank you really much for your feedback following your stay at Vatel Hotel.

We strive to provide you with an excellent service and your feedbacks are highly appreciated in order for us to reach this quality.

I would be glad to discuss the different issues with you, and highly appreciate if you could contact me on o.godart@hotelvatel.ch

Looking forward to get in contact with you,

Olivier Godart
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed June 1, 2013

I have already been in Hotel Vatel for two times, both cases for business purposes.
The single-room (99 CHF/night) is large enough for one person, with the comfort of a decent toilet and cable TV. What is really annoying about these rooms is the heat. Now, the first time I was there was during the winter, so I really enjoyed the 20+ degrees temperature in the room. When I came back in May this year, I realized that this is the standard heat of the room! So I had to leave the window open all the night to balance the tropical temperature of the room.
Another thing that I'm not satisfied with is the breakfast. For the room price you would expect to have it included, but unfortunately it is not. As soon as you get to the reception they'll ask you if you would like to have breakfast there, but it is only after you ask for the final check that you discover that breakfast (international, little meat, only boiled eggs) costs you 20 CHF!!!
However the staff is very pleasant and helpful.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlivierGodart, Assistant General Manager at Hotel Vatel, responded to this review, June 6, 2013
Dear Ludosfu,

Thank you for providing us with your feedback following your stay at the Hotel Vatel Martigny.

In the future, concerning the room temperature, do not hesitate to contact our reception which will provide you with a fan.

Also for the breakfast, we are glad to announce you that we will change our buffet as from this summer.

We hope to have the chance of you being one of our first guest to enjoy it :-)

Once again thank you for your helpfull feedback
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Canberra, Australia
Senior Contributor
49 reviews 49 reviews
16 hotel reviews
Reviews in 40 cities Reviews in 40 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed May 12, 2013

Hotel and room looked nice but the room was hot and stuffy and there was a lot of noise from the corridor and other rooms.

The room was hot when we arrived, but even with the window open did not cool. There was no control for the heating and heat kept on pumping into the room, in part from the tropical bath room.

The was a lot of noise from the corridors which resonated at footsteps etc.

The hotel is a hotel school and I don't remember this being prominent when booking. The was a lot of noise from furniture being dragged around and what sounded like dishes being washed in a handbasin. This may have been due to student rooms being mixed with guest rooms and the large number of students in the rooms.

This was the worst room for noise that I have suffered in over hundreds of hotel stays in the last ten years.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OlivierGodart, General Manager Assistant at Hotel Vatel, responded to this review, May 17, 2013
Dear GKandEC

First of all thank you for taking the time to write a review about your stay at Vatel Hotel. We see your feedback as an opportunity to improve our services

It is with astonishment that we receive your comments. Indeed, our students are floor separated from our guests. I would appreciate it if you could contact me via o.godart@hotelvatel.ch in order to discuss about your stay.


Looking forward to hear from you,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
85 reviews 85 reviews
35 hotel reviews
Reviews in 46 cities Reviews in 46 cities
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed April 18, 2013

We spent a saturday night here as it was fairly convenient for skiing. A modern building which reminds me of a prison, near the motorway and on the outskirts of town. Completely characterless. Small rooms, minimal furniture, uncomfortable beds, poor quality bedding, shower only, and, most annoying of all, no ability to reduce the high temperature in the room except by opening the window to the sound of traffic. A Premier Inn is significantly better than this hotel. Distance from town means that we ate in the restaurant. Food was just about fine and service hit and miss.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zug, Switzerland
Top Contributor
200 reviews 200 reviews
71 hotel reviews
Reviews in 85 cities Reviews in 85 cities
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed March 29, 2013

This property, located in Martigny in the Swiss Canton of Valais near Lake Geneva, France, and some skiing areas, doesn't really deserve its four stars. The building is modern, but the rooms are quite basic and lack the amenities, such as a flat screen TV with an array of stations in different languages, that the sophisticated traveler expects.
The buffet dinner at the restaurant, though, is an outstanding value for a high-price country such as Switzerland. There are also free parking and free WiFi as well.
If you can avoid paying the rack rates and get a deal, this hotel is good value for the area.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Vatel

Address: Rue Marconi 19 | Centre du Parc, Martigny 1920, Switzerland
Location: Switzerland > Swiss Alps > Canton of Valais > Martigny
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Martigny
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Vatel 4*
Number of rooms: 111
Official Description (provided by the hotel):
Hotel VATEL is a 4 star hotel with 111 rooms featuring distinctly contemporary architecture. The hotel is 5 minutes from the centre of Martigny and the museums of the world renowned Gianadda Foundation. Our casual restaurant serves brasserie style cuisine. Our fully equipped conference centre with a capacity of up to 350 people offers everything you need to organize your next meeting or seminar. ... more   less 
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