Lovely location of hotel right on lakeside, clean room and large enough for 2 extra beds for children. Reasonably priced for Lugano, and grea to walk across into Italy in 5 mins. Breakfast buffet quite substantial, and wi-fi available in rooms.
Downsides for me were the traffic jams from Lugano to Ponte Tresa each evening - literally crawling traffic. Reception was a little 'clinical', and a bit disappointed there was only the formal (pricey) evening menu and no pizza option when we wanted to dine-in.