This hotel is real mixed bag. Starting with the positives we found the staff friendly and helpful on arrival. The location is handy to the train which takes you to lugano along a picturesque lakeside line. There is free wi-fi access in the foyer area which also reached our room. The Restaraunt served an excellent breakfast and the one dinner we had was very enjoyable. Good quality food without being extraordinary. Ther restaurant is certainly in a lovely location overlooking the lake. The lakeside position is the saving grace of this hotel. Every room has a balcony allowing you to enjoy the views, watch the ducks and absorb the serenity of the water. Unfortunately the serenity is somewhat broken by the noisy road next to the hotel. The car noise is incessant and can disturb your night time sleep. The room was clean, there is a safe for valuables. The beds are fairly uncomfortable and a little short. The bathrooms are small and dated. The decor is a bit 1970s. The TV reception was not great and the TV was a bit old. Overall the hotel borders on a motel style and really needs a good make over. That said, It was nevertheless an enjoyable stay and we were made to feel very welcome by all the staff. if I needed to stay in the area again I would be happy to stay there but wouldn't seek it out especially.