This hotel is beautifully situated and was, of course, the main reason for our booking rooms here. My husband and I, plus a friend, stayed for two nights in the Seegarten Marina and, although the view from our balcony was wonderful and both rooms were spacious, spotlessly clean and comfortable, it soon became clear that there was room for improvement. Through no fault of the hotel, we arrived in the middle of a heatwave and the rooms were stifling hot due to the lack of air conditioning. The latter, we could have accepted, but some other form of ventilation would have been appreciated. In spite of the heat, there were thick down covers on the beds when just a cotton sheet would have been sufficient. We had a furnished balcony overlooking the lake and this was great except for the fact that, in the heat of the afternoon, it was impossible to sit there due to the sun pouring in from the area not protected by the sun blind. It must be noted here that only rooms at the side of the building would encounter this inconvenience. A parasol would be a big help in summer.
We were somewhat disappointed with the staff. Reception was not particularly welcoming and we were told that our room (No. 102) was quiet. This turned out to be untrue since we were directly above the main restaurant and it was extremely noisy. In the evening we ate in the restaurant and, here again, we were not too impressed. Our waitress poured the wine into our glasses so fiercely thatit splashed on to the tablecloth and then, when she brought our meal, banged the plates down on to the table! We found the food O.K. but nothing more. It was also rather expensive. We were surprised to read that so many reviewers raved about it. The second evening we tried the restaurant again and obviously there were far too many diners in comparison to the number of waiters. Everyone was stressed and had no time to be courteous or even informative. Sadly, it was not the restful evening we had anticipated.
There was a problem concerning the new door-locking system of our friend's room but this was eventually solved satisfactorily.
I think we would return to the Seegarten Marina but definitely not in the high season, and we would request a room further away from the restaurant. It would be interesting to see if this very promising hotel could rise to our expectations either before our after the summer season. Maybe we just had a poor experience.
I have given this property three-stars only, mainly on account of the staff.
we just had a poor experience.
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- Also Known As:
- Seegarten Hotel Spiez