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“lovely grounds” 3 of 5 stars
Review of Mas Salvi Hotel

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Mas Salvi Hotel
4.0 of 5 Hotel   |   Calle Carmany 13 | Mas Salvi s/n, 17256 Pals, Spain   |  
Hotel amenities
Ranked #4 of 13 Hotels in Pals
england
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“lovely grounds”
3 of 5 stars Reviewed October 20, 2012

This was also our second stop on an Inntravel holiday. Smithy87 has written a full report so it would be pointless to reiterate the facilities. We were dissapointed with the standard of service at times, we also had to search for some one to get us a drink twice. We too felt that the staff were under pressure. The food was ok but not of a gastronomic standard. On leaving we were told that the hotel was closing the following week for renovations, and there certainly was an end of season feel to it.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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71 reviews from our community

Traveler rating
    31
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    12
    4
    6
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13
45
Solo
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Surrey
Top Contributor
124 reviews 124 reviews
52 hotel reviews
Reviews in 66 cities Reviews in 66 cities
121 helpful votes 121 helpful votes
5 of 5 stars Reviewed September 18, 2012

Mas Salvi was the second stop on a gastronomic walking holiday organised by Inntravel. The hotel is only a short distance outside the village of Pals and is set in wonderful, well kept grounds.
It is a restored manor house. I believe that there are bedrooms in the maina building but we had a junior suite in a block in the garden. The block was not particularly attractive to look at but the rooms belied the outside appearance. They were a good size, plenty of space to lay our suitcases on the floor without falling over them. As I have said we were on a walking tour moving to a different location every couple of days, and as such, did not unpack our cases and we appreciated the extra space. (Believe me, being able to access the cases easily is a big bonus!) The bathroom was superb. Very big with a double bath and a very efficient thermostatic shower and good quality toiletries.

The grounds are amazing and very well kept. The heated indoor pool is available 24/7 and has a jacuzzi and sauna. We didn't use these as we prefered to laze by the pool on our 'day off'. There is a small snack bar by the pool which served lunches at lunchtime but was open for drinks for most of the day. A very pleasant place to relax. There were several bars as well, little nooks to enjoy pre-dinner drinks although we had to go and look for the bar staff to serve us!

We were staying at Mas Salvi for two nights. When we checked in we were told that it was usual to have the set menu on the first evening and the a la carte (at no extra charge) on the second evening. The set menu which was a limited version of the a la carte menu. The choice was good and we enjoyed our meal but did feel that some of the dishes did not come up to 'gastronomic' standard. The general standard of service was quite poor as well. The restaurant was full but was serviced by one waiter and waitress. In fact, the pressure seemed to be affecting the waiter as he became increasingly offhand. Service slowed down alarmingly. Our wine bottle was kept on a separate table and our glasses topped up by the waiter when he could spare the time. Finally we had to ask for our wine and the poor man was so distracted that he picked up the wrong bottle and proceeded to pour a different wine into our glasses! Our first evenings meal was less than satisfactory.

There were six in our group and we debated about whether to mention our experiences to the hotel management. In the end we decided that it was a good idea because if things are going wrong and they are not told, then they do not have an opportunity to put things right. They took our comments very seriously and glad that we had told them. Dinner on the second evening was a totally different experience and as recompense the hotel did not charge us for our wine which was a nice gesture.

Overall we thoroughly enjoyed our stay here.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
Top Contributor
66 reviews 66 reviews
58 hotel reviews
Reviews in 48 cities Reviews in 48 cities
90 helpful votes 90 helpful votes
3 of 5 stars Reviewed April 22, 2012

We stayed here for a wedding, the grounds and location are beautiful, the food was also excellent. Mas Salvi is only a few minutes drive (not walkable) from the lovely town of Pals, and it's a great area to explore. However, the price we paid was equivalent to the level of top hotels and the room isn't in that range. The accommodation block is utilitarian, the shower poor, the terrace small and enclosed, no shower gel / shampoo etc. The swimming pools are great and I have no complaints about the service.

  • Stayed April 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oppdal Norway
Top Contributor
79 reviews 79 reviews
38 hotel reviews
Reviews in 47 cities Reviews in 47 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 17, 2011

Very surprised to find a hotel of this class outside the small village of Pals. The restaurant had a tating meny that was a gastronomic plesure.

Room Tip: I think every room was suberb.
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  • Stayed October 2011, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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wales
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 9, 2010

Very disappointing food. We were booked into this hotel for a gastronomique experience!
My main course one evening was two pieces of fried fish accompanied by three fried disks of fried sweet potato no sauce, veg or salad! Ugh!
On returning from a long walk we requested some light food at 3.45 pm but were told that the kitchen was closed.. However they managed to rustle up two ham baguettes at exhorbitant prices.

  • Stayed September 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Top Contributor
120 reviews 120 reviews
89 hotel reviews
Reviews in 83 cities Reviews in 83 cities
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed July 8, 2010

The room was in a ground-floor building, leading off the garden. It was a very good sized room with pleasant décor and all the usual amenities. (We would have appreciated a luggage stand, however.) There is also a little private terrace area at the back of the room. The bathroom was also a good size and well equipped; and the room and bathroom were very clean and well-maintained.
The hotel is set in very pleasant grounds, and these (and also the indoor public areas of the hotel) were smart and well-kept. Both the indoor and outdoor pools were splendid - in a lovely garden seeting, and clean and tidy.
Reception staff were helpful and efficient, and spoke good English.
It was very quiet when we were there, and I got the impression that there were only a few other guests staying in the hotel.
The breakfast was rather disappointing (and my main reason for rating this 4/5 rather than 5/5). There was no full buffet, but a selection of breakfast foods were set out on the table (like a mini-buffet for each individual table), and this inevitably meant that the choice was a bit more limited than we are used to at other hotels where there is a full buffet arrangement. (I don't know if it would be different here if the hotel had been busier.) Tea/coffee was served to the table.
The evening meal was very good, with some interesting and quite elaborate dishes, and good service. However, I thought the restaurant lacked some ambience, but this may be partly due to the fact that there was never more than one other table occupied when we were there.
We found it an easy (and quite pleasant) walk into Pals - about 15/20 minutes - which is a very interesting town to explore.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, England
Top Contributor
106 reviews 106 reviews
66 hotel reviews
Reviews in 74 cities Reviews in 74 cities
98 helpful votes 98 helpful votes
2 of 5 stars Reviewed June 5, 2010

We wanted a quality special hotel in this area. Mas Salvi may well be able to provide that at another time but not in early June 2010. Basically the hotel was closed down on the day we arrived with a minimal staff of one receptionist (who was very helpful and excellent). There was no restaurant and no other staff on duty that we could see, so we had to go out for food. The room we were shown was not made up and would take a while to be done. I noticed it was dark and that the wooden bathroom sink worktop was badly water-stained so it looked poor, needing refurbishment. There were only a few people staying there and the grounds looked well tended. The location is not as wonderful as the web site says it is. You have to go into Pals town and turn down a very narrow street that goes out under the new bypass. The hotel is a short distance further on, not in my opinion a quality location or approach to the hotel for the money. We could have booked on the web site and paid a lot of money for this place but we wanted to check it out first. On arrival we were offered a discount at €210 but that is still way to much for the facilities available at that time. We declined the room offered and went elsewhere.

  • Stayed June 2010, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mas Salvi Hotel

Address: Calle Carmany 13 | Mas Salvi s/n, 17256 Pals, Spain
Location: Spain > Catalonia > Province of Girona > Costa Brava > Pals
Amenities:
Bar / Lounge Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Pals
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mas Salvi Hotel 4*
Number of rooms: 22
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Also Known As:
Hotel Mas Salvi
Mas Salvi Hotel Pals, Costa Brava, Spain

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