We stayed at the Hotel Augustus from the 30/07/12 until the 09/08/12 on a bed and breakfast basis. When booking we requested a double bed, on a higher floor with a sea view. We were not expecting to have all our requests met, but to be informed if any were possible or not possible. Having not heard anything from the hotel, we assumed our request had been taken into account. When we arrived we were given a room with two single beds, on the first floor with a side view. When we asked about changing rooms they said they had none left, unless we wanted to transfer to the Caesar Augustus hotel behind our hotel. Then they could give us a double bed but we’d be looking onto the road.
After agreeing to take the originally offered room we then discovered that there was a daily charge for the safe, which was not mentioned on the website. The safe also had a lock and key rather than the modern keyboard. I understand that you have to pay for the use of a mini bar, but this is the first hotel we’ve ever stayed in where you had to pay a daily rate of €4 to just use the refrigerator. The fridge was locked and required a key, so you couldn’t keep bottles of water cold during the night.
The room itself was nice, but dated and the walls were paper thin. We could tell when anyone in the four rooms around us or above us were having a shower or walking around there room. The air conditioning unit was very good. The room cleaning staff were pleasant, although they did spray a sickly air freshener in the room.
The breakfast was appalling. We know what to expect from a continental breakfast, but this was far below standard. The milk for the cereal was warm, the cereal was for kids and the cereal was stale. The hot food was cold and none of the fruit was replenished. The orange juice was watered down beyond recognition. There was a fridge with approx two hundred yogurts in it, except they were all the same flavour and all gone off. The chocolate spread and Jams were of a very poor quality.
The wifi is an extra cost and if you want fast wifi, its an extra cost again! The bar menu offers things that they don’t actually have. There are signs up everywhere saying no food to be removed from the dining room and no drinks allowed in the hotel unless bought in the hotel.
The staff in the restaurant were very pleasant. Unfortunately, the same cannot be said for the reception staff or the bar staff. They were quite rude and unhelpful. The reception staff chat among themselves rather than serve their customers. We had food poisoning on the last day and when we asked if we could have a late check-out because of our condition we were refused. No other help, such as a doctor was offered. On our check out day, our ten euro safe deposit was thrown at us and no ‘Thank you for staying with us’ or ‘How was your stay?’ was given.
I know this sounds like a bit of a rant, but we’d just come from a three nights stay in Barcelona. We picked a very reasonable hotel, as we knew we would not be staying there much. The standard of this hotel was brilliant; Beautiful room, pleasant staff, free modern safe and fridge and gorgeous breakfast with good quality food and products. When we moved down to Salou we decided to splash out a little more on the hotel as we knew we’d be spending a lot more time there.
With all the extra charges, very poor breakfast and rude staff, we did not enjoy our stay here. The only thing going for this hotel is its location. It is right on the beach and it very close to the centre of Salou. Definitely not a four star. Would not go back.
- Official Description (provided by the hotel):
- The hotel is located at front of the sea, in the first line at beach and close to the sidewalk that link's Cambrils to Salou. All the rooms are with conditioned air(15/06-15/09) and independent central heating, shower, hair dryer, satellite TV. With a parabolic aerial, telephone, terrace, wifi, safe and fridge (optionals) Full installations with a swimming pool for adults and children. TV room, Coffeeshop with a balcony in front to the sea. Conditioned air and Wifi (free) in all the halls. Internet corner (payment). Restaurant with buffet services and "show cooking "(Breackfast and Dinner). A complete animation program for children's and adults. Panoramic rooms with whirlpool bath and amazing sea views ( plus ). Rooms with shared solarium area (plus) Family rooms (29 m2) maximum 4 adults (included cots) (Supplement) Car park with 400 places (to be paid). ... more less
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- Also Known As:
- Augustus Hotel Cambrils