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“Great for a budget break” 4 of 5 stars
Review of MedPlaya Hotel Santa Monica

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MedPlaya Hotel Santa Monica
3.0 of 5 Hotel   |   Avda del Turisme 72 - 78, 08370 Calella, Spain   |  
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Hotel amenities
Ranked #10 of 46 Hotels in Calella
Romford Essex
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Great for a budget break”
4 of 5 stars Reviewed June 6, 2014

We stayed in the Santa Monica Hotel in Calella for the first time during UK half term at the end of May. It was a nice time to visit as all the European children are NOT on half term, so plenty of room in and around the pool etc without hundreds of kids screaming all the time. All the staff were really friendly and seemed genuinely interested in helping us with any questions etc. I emailed them beforehand to request a room on the 1st floor over looking the pool and to our surprise this is exactly what we got! so very happy with that. The room was clean and tidy, but a little outdated. Could have done with a couple more pillows and blankets for the beds (but as we didn't ask for any, we can't really complain). We only stayed B&B so breakfast was quite reasonable with the usual choice of continental breakfast choice. As the weather was not that good for our short stay (very cloudy and a massive storm with hail stones)!! we decided to eat in the hotel restaurant one night, which we were not really impressed with the dinner food. We are glad that we went B&B and not all inclusive as food outside the hotel in the old town restaurants was nice - and cheap!! The entertainment staff were great and put on some really good shows etc. there was even a reptile show where you get to hold and touch a very large python... Overall we had a great few days in this hotel and we were not disappointed in any of it really (apart from the weather) but that is nature. The beach is only a few minutes walk away and is clean and sandy, the pool area was nice too. On the last day we used the hotels safe, secure and CCTV monitored luggage room where you can also use toilets, shower and hairdryer - which again was a bonus for a budget hotel. All in all we would return to this hotel without a doubt as it suited us for a short budget break as a couple with a 7 year old child.

Room Tip: Definitely a first floor room overlooking the pool. Rooms at the side and back of the hotel are a bi...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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384 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
cumbrian,in uk
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 5, 2014

This is our 4th stay at The Santa Monica,,,and yet again it was great,,nothing at all to complain about,,the staff are friendly and very helpful,,and the food is amazing as so are all the staff in the restaurant,,it was my birthday while we were their and mum asked one of the waiters to sing Happy birthday to me,,in which he did,it was so lovely of him,he made my birthday! This hotel,is everything you could want,lovely pool,nice clean rooms,great food and great entertainment at night,it's a short walk to the georgeous beach,,and not far from all the lovely shops,,,! Thank you and we will defently be returning next year!!!

Room Tip: A front room is lovely.
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 4, 2014

This is the first time we have stayed at the Santa Monica hotel.location was perfect for us close to Barcelona,very close to the beach.staff were excellent. especially the restaurant staff,Bar,entertainments team,food were great apart from some of the dishes weren't labeled clearly what ingredient used,children loved the entertainments. every night something was on for everyone,staff all were friendly,very good value for money,the only thing i did not like was a free WiFi at reception .was keep going off ,had to go to receptionist to ask if they can re-start the WiFi,
but in general we was so pleased,i would love to come back again.and defiantly to the same hotel if we ever come back to the calella ,

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 31, 2014

ok, there are some really good things going for this hotel, and some that could need tweaking slightly.
I will start with the food, and offer some advice. PUT SOME THINGS ON THE MENU LIKE PIZZA, it will fly off the trays trust me, instead of fish broth, or whatever it was trying to be. also if your going to do pasta, great, how about adding some nice sauce to it instead of drenching it in oil, and I really really really do not want to sit next to someone else at the same table. That aside, it was ok.
TBH I lived in the snack bar, got addicted to ham and cheese toasties.
Another bit of advice, how about some mattresses on the sunbeds? I would even pay a euro, would be nice to have the option.
The room I thought was nice. IF YOU WANT A SEA VIEW, DO NOT ASK FOR FIRST FLOOR, ASK FOR 8TH FLOOR, POOL SIDE. I felt really sorry for people at the back overlooking a main road.
The main reason I have gave this a 4/5 is the staff, including bar staff, entertainment, and cleaners. Bar staff always had a smile, entertainment never stopped, not sure when they actually slept.
the night time, was relaxing, some great funny shows, and very strong drinks.

Room Tip: choose 8th floor for pool/sea view.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scunthorpe, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 30, 2014

Hotel public areas very clean and tidy, although the toilets in the reception area could have been cleaner or larger bins needed to be provided. The reception and bar staff were friendly and helpful with good standard of English. Entertainment staff and outside acts were good, children's activities during the day were varied and all children were invited to participate.

Rooms were clean and spacious, but the one we were in was tired and in need of decoration, beds very firm.

Main restaurant catered more for the Spanish and Russian clients than the British. Our party consisted of 2 fussy eating children, who survived on the sandwiches, burgers and hotdogs from the snack bar and ice cream, and a vegetarian who was sick of cheese salads by the end of the week.

The hotel is situated a short walk from the beach and the edge of the main resort, although a significant number of hotels, bars, restaurants and shops were closed.

Room Tip: Rooms at the front of the hotel have less traffic noise, but are above the pool and main entrance. L...
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  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceMgr, Guest Relations Manager at MedPlaya Hotel Santa Monica, responded to this review, June 3, 2014
Dear MegsMum15
Thank you for taking the time to review your recent stay with us at the popular Hotel Santa Monica.
At Med Playa we aim to offer our guests the very best holiday experience possible, and we are sorry that there were some aspects of your stay which did not meet with your expectations.
The Hotel Manager and his staff do their very best to offer varied international menus to suit the requirements of our guests, so it is disappointing to hear that the selection on offer was not suitable to your tastes.
We sincerely hope that in spite of some disappointment in the hotel, your overall holiday in Calella was enjoyable.
With kind regards
Sue
Guest Relations Team, Med Playa Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castleford, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 5 cities Reviews in 5 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed May 20, 2014

This is the second time we have stayed at the Santa Monica, the last time being in August 2012. It was a lot quieter this time with it not being peak season and it was mainly Spanish holiday makers staying there. This obviously meant that the entertainment and food was more geared for the Spanish but this didn't really bother us but I would think some people may not approve. As usual the bar staff were great and really friendly and Fernando (head of animation team) was lovely and tried to entertain everyone. We stayed all inclusive and could always find something to eat although, as I said, compared to our last stay the food was geared towards the Spanish. Rooms were lovely and clean and reception staff were very helpful. I would definitely stay again.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceMgr, Guest Relations Manager at MedPlaya Hotel Santa Monica, responded to this review, May 26, 2014
Dear David S
Thank you for taking the time to review your recent stay with us at the Hotel Santa Monica.
We are pleased to hear that you enjoyed your stay in this popular hotel, and it is always pleasing to see the service of our staff highlighted in these reviews. We are particularly proud of our staff and realise how important they are in ensuring our guest have the very best holiday possible, we will ensure that they get to see your comments.
We hope that we can welcome you back to the Santa Monica again in the future
Kind regards
Sue
Guest Relations Team, Med Playa Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 15, 2014 via mobile

Reception, entertainment and restaurant staff all very pleasant and helpful but certain bar staff need to learn a few manners, maybe the all inclusive clients annoy the bar staff but if like me you paid to upgrade to all inclusive you expect them to have enough of the local spirits and not run of it and not even offer you an alternative. Food was not for English, hot dog sausages undercooked eggs and bacon only once or twice in the week for breakfast and a poor choice all other times. I would like to say that the room was great and we were put in a room on the first floor as requested as we both have trouble with the stairs and the walk in shower was brilliant for my husband. This is the third time at this hotel and definitely the worst experience of all my visits.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerServiceMgr, Guest Relations Manager at MedPlaya Hotel Santa Monica, responded to this review, June 3, 2014
Dear sue s
Thank you for your comments regarding your recent stay with us at the Hotel Santa Monica. We value all guest feedback, and in particular that of our regular guests.
We are sincerely very sorry to hear your feedback on our bar staff. As you know, we are always very proud of the service our staff give to our guests and I can assure you that your comments will be addressed by the management of the Santa Monica.
We hope that we can look forward to welcoming you back to stay with us on future occasions to this popular hotel
Kind regards
Sue
Guest Relations Team, Med Playa Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MedPlaya Hotel Santa Monica

Address: Avda del Turisme 72 - 78, 08370 Calella, Spain
Phone Number:
Location: Spain > Catalonia > Province of Barcelona > Calella
Amenities:
Bar / Lounge Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Airport Transportation
Hotel Style:
#5 Romantic Hotel in Calella
Price Range (Based on Average Rates): $
Hotel Class:3 star — MedPlaya Hotel Santa Monica 3*
Number of rooms: 216
Reservation Options:
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Also Known As:
Santa Monica Hotel
Santa Monica Calella

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