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“not quite bad, but...” 3 of 5 stars
Review of Hotel Serhs Oasis Park

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Hotel Serhs Oasis Park
3.0 of 5 Hotel   |   Montnegre 54-64, 08370 Calella, Spain   |  
Hotel amenities
Ranked #15 of 46 Hotels in Calella
Warsaw, Warszawa, Poland
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“not quite bad, but...”
3 of 5 stars Reviewed July 23, 2013

It's a big, noisy hotel. We stayed there for 2 weeks (august 2011, all inclusive). Our nephew (11 years old) was very satisfied with the fun activities for children. And we were... tired of housemaids. They were just changing towels and cleaning the floor, that was all. Even tips were not able to encourage them to work harder (I mean: to clean our bathroom for once), so we gave up.
The food was really tasty, but we were missing the fresh vegetables and fruits for breakfast.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerhsHotels, Propietario at Hotel Serhs Oasis Park, responded to this review, July 25, 2013
Dear Customer

We appreciate your time to consider his opinion in this community. The truth you give of your stay from 2 years ago have changed certain things at the level of cleaning rooms and areas of the hotel after.

As for the animation, there is still the same team as we said, customers are still very happy with all activities:

Thank you very much for the comment and hope to see you soon in our hotel.

Regards

Hotel Serhs Oasis Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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212 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Birmingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 22, 2013

Very impressed with Hotel Oasis Park. We paid 850 all inclusive, for two adults and a six year old travelling by coach, 10 days and seven nights so we were not expecting too much. The room was small but perfectly adequate. The bathroom was smart and up to date, the beds comfortable enough and the room was cleaned daily with sheets and towels changed daily too. We were on floor six at the back and the balcony view was of a nice villa, and the sea if you craned your head. Everywhere was clean, the maids were nice, and the bar staff were a perfect balance of friendly but stern when they needed to deal with any unruly guests ect (but make sure you dont lose your cups or walk through the bar with wet feet). The entertainment team were lovely, and the shows they put on were very funny (not sure they were always supposed to be!). We had a magician and a flamenco dancer too. The outside of the hotel looked nicer than a lot of other ones in calella. we were impressed by the pool areas, all clean and smart, our daughter spent hours in the middle pool which was pretty to sunbathe around because of the waterfall, the life guard can be strict ie inflatables, diving, but she was very nice with it. No balls were supposed to be allowed in the pools but they let people get away with little ones, tyres were not supposed to be allowed but they let our daughter when it was quiet and we didnt see anyone get told off for splashing or anything like that, the little ones seemed to be allowed to jump in. We could always find a sunbed, even with the towel hoggers. All inclusive drinks were impressive to us. Cava all inclusive! Loads of spirits and mixers. The red and white wine were lovely too, and decent draft lager - Estrella. Cup size was not a problem, it was just under half a pint and you could go back again and again with very few queues. Breakfast was ok, its no english fry up or english cereal but we could always find something. With lunch and tea there was only one day we felt abit bored by the selection but enjoyed the food all of the other days. There was an ok selection. Fresh fish, chicken legs, ribs, spag bol, a mexican night which I loved, loads of salad, fuit and bread. What was there was good quality. sometimes we felt it was a bit of a lottery as to what time you got there ie if something ran out it wasnt always replaced with something of the same standard. If not for this would have given five stars. If you like to eat a bit later they seemed to hold some stuff back which we thought was for the staff, so you might get a better choice if you go for tea earlier. My husband had a bit of a run in with one of the entertainment team over the last bit of kebab meat! The drinks staff and manager in the resturant were lovely. Reception were always very helful and friendly when we had any questions or had to make a phonecall. We found the reception area smart and impressive, marble and large with big open windows. Calella has a lot of graffeti but the hotel cant be expected to do much about this, but its a lot smarter than blackpool and there is no litter anywhere. We went out most days and always felt safe. Loads of bars and resturants in calella to suit all tastes, the beach is busy but we always found a good spot. The beach is stony but its not unbearable and you come back with really soft feet! There is a little train that goes around calella which you can hop on and off, and a train which takes you to all of the little towns all along the coast. We went to marineland for a day which had a water park and dolphin, bird and sealion show- would recommend this, it was brilliant, got tickets from reception as no more expensive than anywhere else.

Room Tip: i would go higher as the rooms at the back at the bottom dont have a nice view
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerhsHotels, Propietario at Hotel Serhs Oasis Park, responded to this review, July 25, 2013
Dear Customer

First, thank you very much for your time to consider his opinion in this community.

It is gratifying to hear their positive comenatarios about different aspects of our hotel. As for the less positive aspects is given thank his sincerity and constructive criticism are always welcome and help us improve the product daily.

Thank you very much for the comment and hope to see you soon in our hotel.

Regards

Hotel Serhs Oasis Park
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sunny devon
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 6, 2013

This was booked as a 'get away from it all' inexpensive All inclusive break' . It did everything as it says on the can and really for a number of aspects is closer to a 4 star than a 3 star. Friendly smiling staff, clean public areas and clean well maintained rooms. Good to moderate entertainment daytime and evening and always something in the restaurant to eat for whichever meal you want. You CAN NOT blame the hotel for the noisy rowdy younger guests but the management do have a zero tolerance and there are many signs saying noise and rowdy behaviour will not be tolerated with the power to evict. Single sex or organised groups are asked to sign a document to this effect when they check in. Speaking with a holiday rep who will remain nameless, who said that they have five hotels in the area and this was the superior by far. We will return I expect.

Room Tip: Higher rooms have better views. You can purchase upgrades to better facilities, Send an e mail and t...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerhsHotels, Propietario at Hotel Serhs Oasis Park, responded to this review, July 17, 2013
Dear Customer

We appreciate your favorable comments about our hotel. The truth that we always want to improve and try to make customers feel at home during their leisure periods.

Thank you very much and hope to see you soon at our hotel Calella.

Hotel Serhs Oasis Park
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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 28, 2013

The only complaint that could be made, has nothing to do with the hotel. If you have a room located at the rear of the hotel you may wish to grab a couple of extra drinks to ensure that you have a good nights sleep, which for me is customary anyway. However, my wife does not drink and complained incessantly the following day about the dogs in the local neigbourhood serenading the night away. I could see where she was coming from because they barked and howled pretty much during the day too!

The hotel is excellent, every member of staff are helpful, the food is very good, varied and plentiful and there is also a waitress service who take your requests for drinks and bring them to you. All inclusive is reccommeded here because in many hotels you have to wait ages for drinks in long queues, but not here. Drinks are served almost immediately and rarely do you have to wait more than a couple of minutes.

The cliente is very cosmopolitan with clients from all all different parts of Europe which was good because it allows the opportunity to meet other nationalities and also added I think, to a more relaxed atmosphere. There is nothing worse than going abroad and staying in a hotel that is full of rowdy brits, if that was what I was looking for, I would have gone to Blackpool.

This is a family orientated hotel and the entertainment is varied and varied for all ages while the entertaintments team make an exceptional effort to keep people amused. The hotel is also very clean and as a 3 star, it is no more than that as it is quite basic but more than sufficient to sustain a comfortable stay. For what I paid for an all inclusive holiday the value was outstanding.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerhsHotels, Propietario at Hotel Serhs Oasis Park, responded to this review, July 17, 2013
Dear Customer

We are very pleased to have had a good time in our hotel and we were able to enjoy their time with us.

See you again next year

Regards

Hotel Serhs Oasis Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castleford, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 3, 2013

Just got back home from Calella,was very pleased with this hotel the rooms were spotless in fact the hotel was very clean throughout ,the food was very good really more than i expected from a 3*yes they have a card system for drinks but it worked well with plenty of choice of drinks.Calella is a lovely town with little streets full of shops to suit all,and very friendly and a lovely beach.Took a train to Barcelona from the local station journey took about an hour and cost about 8 euros well worth it .Would certainly go back to Calella and Oasis Park .

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerhsHotels, Propietario at Hotel Serhs Oasis Park, responded to this review, July 17, 2013
Dear Customer

We welcome your comments about our hotel and the town of Calella. It is very important for the whole team that is the face of the hotel being able to offer a very good service to all our customers. As for the cuisine always try to be quite varied as perform various dinners and themed meals.

The proximity of Calella to Barcelona, also makes can make day trips to visit Barcelona.

Regards

Hotel Serhs Oasis Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 20, 2013

Our family stayed in the oasis park hotel last week in July. However, only now i've visited this site to check the recommendations of this hotel. And i am very surprised what some people wrote here. This hotel absolutely surpassed my expectations of 3 star hotel.

The offered meals were fine. there was just one disgusting meal and it was called "cold soup". When you are in the restaurant I recommend you to meet boss of the restaurant, Susana, she is great woman whose smile make your day nicer :)

We had 2 double bed rooms and they were really cleaned and nice. there were enough space and air conditioner, so everything what we needed. :)

The reception stuff was really nice to us even though they were busy.

The hotel bar was our favourite place :). I really recommend to pay for all inclusive, its really value. the stuff on the bar is really nice and quick.

Now ENTERTAINMENT team - I can say just WOW. We have stayed at many hotels but we haven't seen something like that. It seemed they were there all day, still smiling, funny, enthusiastic (especially the czech guys, Lucas and Michael, they were amazing, crazy, funny. Everybody loved them, my wife and daughter couldnt stop talking about Lucas blue eyes. You must meet them!!). Entertainment program was varied, during day there were activities like Aquaerobic, Darts, Pool, Ping Pong, Waterpolo, Water volleyball etc... and in the night they had prepared many programs (minidisco, dancing shows, bingo etc..). Actually, the entertainment team is reason why we want to return to the hotel this summer because we spent great time with them.

I really recommend this hotel to families with children.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerhsHotels, Propietario at Hotel Serhs Oasis Park, responded to this review, January 23, 2013
Dear customer,

We welcome your comments, as customers come first for us and this encourages us to constantly improve our product and the resulting customer satisfaction.

Regards

Hotel Serhs Oasis Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 20, 2012

This is an average hotel, rooms are clean but very noisy, could here everything that went on in room next door.Breakfast buffet basic (I was surprised that in Spain they are offering canned fruit instead of fresh one). I got the feeling from the staff on the reception as if individual guests were not that important as the the tours.
I would not recommend it if you are looking for a nice place to spent romantic holidays, more suitable for budget travellers.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerhsHotels, Propietario at Hotel Serhs Oasis Park, responded to this review, November 8, 2012
Dear customer,

We welcome your comments, as customers come first for us and we constantly improve our product and the resulting customer satisfaction.

Regards

Hotel Serhs Oasis Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Serhs Oasis Park

Address: Montnegre 54-64, 08370 Calella, Spain
Location: Spain > Catalonia > Province of Barcelona > Calella
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Calella
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Serhs Oasis Park 3*
Number of rooms: 209
Reservation Options:
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Also Known As:
Serhs Oasis Park Hotel
Serhs Oasis Park Costa Brava

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