Well where do I start. My wife, myself and 2 children (4 and 3months) visitied this hotel based on other trip advisor reviews. We are NOT fussy in the slightest and I have to say we were terribly dissapointed in the hotel.
At first all was well, the room was clean and tidy and quite spacious which is what we needed. However about 3/4 days in the air con stopped working and we reported this to reception on more than one occasion (for the babies sake) It wasn't fixed by the end of the second week!!! There was people in our room before we had even left the hotel.
The restaurant wasn't big enough for the amount of people there and the queues for the food were ridiculous more so at night than any other time, which resulted in us eating out a lot. On numerous occasions there was 1 person sat at a table for 4/5/6 people and the amount of times we had to clean and set our own tables was pretty bad.
I am fully aware this isn't the waiting on staffs fault, this is bad management and relying on the same 5/6 staff to do the job of 12 people.
The queue at the ONE bar that was open was also ridiculous it was 15 people deep on a regular basis again I put this down to lack of staff and the fact that the main cabaret bar was shut for the whole two weeks we were there aside from when the footy was on ( even then the bar wasn't open)
The TV didn't work in the room which wasn't a big deal for us but for a 4 year old in the afternoon when getting ready was hard work.
The sunbeds around the pool were bad, I am not a big guy and I literally broke 2 and I think there was more broken than usable. (most had towels on at 7.30am so had to cope with broken ones and considering there were signs everywhere saying reserving beds wasnt allowed?)
The main reason we booked the hotel was because of our children, the first day we arrived the mini club was closed, the following day my wife was told that because my daughter wasn't polish she couldn't attend???!! After that she didnt want to go at all.
The mini disco was in a makeshift bar, it was a rubbish atmosphere and not enough tables and chairs for parents a to sit whilst the mini disco was on.
The one redeeming feature was the food selection it was reasonable and the snack bar was handy in the afternoon.
The hotel is tired and could do with a shake up and some new life put into it.
We were told by reception we would be contacted by the manager in the last few days to tell him these issues but suprisingly this was another promise unfulfilled.
We booked trips in the hotel with the rep, who advised that trips were ideal for buggies and babies ( Zoo/Volcano express) NOT good with little ones especially buggies (Zoo is massive and a lot of the paths are deep gravel and took 2 hours back on the coach when should have been 1 hour)
The shopping centre nearby had a nice tapas place and the old town for us was the best place around there so if you do visit, these are the places to go.
We wouldn't visit this hotel again, and I assure you for me to say I wouldn't visit anywhere again is a rarity.
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- Also Known As:
- Aloe Club Hotel Corralejo
- Aloe Hotel Corralejo
- Aloe Club Resort Fuerteventura/Corralejo