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“Decent” 3 of 5 stars
Review of Oasis Duna Hotel

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Oasis Duna Hotel
3.0 of 5 Hotel   |   Avenida Gran Canaria 3, 35660 Corralejo, La Oliva, Fuerteventura, Spain   |  
Hotel amenities
Ranked #28 of 45 Hotels in Corralejo
Barnsley, United Kingdom
1 review
“Decent”
3 of 5 stars Reviewed January 22, 2014

The entertainment is great,day&night!there is 3 pools,all salt with chlorine in them,not as strong as the sea:)the apartment have not been refurbished for a while and you can tell that,for example some cupboards would not close straight,they'd be wonky!but of rust in places but it's not the worst I've seen,although the tv didn't work!!!overall good hotel for a family

Stayed January 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OasisFue, Director de Relaciones con Clientes at Oasis Duna Hotel, responded to this review, January 27, 2014
Dear guest,

Firstly we would like to thank you for choosing our establishment to spend your holidays.

We thank you immensely for your sincere comment, as this does help us greatly to be able to give an ongoing improvement of quality and service to our guests.


Kind regards,

Juan Luis P.
Guest Care Services Oasis Fuerteventura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,196 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Stockport, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 21, 2014

hi me and my partner and kids age 3 and 9 are goin here with friends on july 12 this year I was wondering if anyone can give me advice. when staying at oasis duna hotel is the baku waterpark free to get in as some brochers say it is if you stay there and some say its not. pleaseeee help.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OasisFue, Director de Relaciones con Clientes at Oasis Duna Hotel, responded to this review, January 27, 2014
Dear Guest,

About your doubts, I know Thomas Cook has the option to by a "package" with the Water Park included.
The same like you can choice to book with breakfast or half board included.
If you prefer you can contact us by facebook (OasisFuerteventuraCorralejo)

I hope I have been of assistance.

Kind regards

Juan Luis P.
Guest Care Services Oasis Fuerteventura
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed January 19, 2014

8th trip to Fuerterventura

We stayed 1st jan - 15th, booked in March & asked for a pool view so my disabled wife could watch our son & not have to leave the room so often - not available apparently, but those that checking in later (& paid less last minute) got one - go figure.
So we were put in a room overlooking the back of the kitchen / buffet room, with the view of an enclosed courtyard with rubble, debris & a wheelbarrow.

Our room had a sticking bathroom door, I think it was newly fitted (badly), made using it noisy & woke our son asleep in the lounge every night. Its an internal bathroom, the bath had a rusty drain & stains. There is no active air extraction & relies on a small vent into a chimney to draw air out - also the source of the mosquito's I would suspect, the towel rail was missing.

The bedroom has just enough room to pick your way around the bed, provided you havent opened the wardrobe doors. The vanity table was at an angle & the draw was missing, held on by a couple of right angle hooks - not secure.

We had no brush in the room, so we asked for one (move the normal bits you drag in & that stick to your showered feet) but reception refused - apparently because the maids do this, well they might occasionally but not that often.

We had to ask for the non working microwave to be replaced, it was that same day, but the workman covered the whole kitchenette with mess from drilling the cabinet & smashing the wall plaster, plus left the electrical cable cut offs lying where they fell. Would have cleaned it ourselves if we had a brush, another call to reception & the guy came back & you could tell he wasn't happy, but on finding we had no brush to do it he got one & attempted to clean up & left in less of a bad mood.

If you are thinking of using the self catering option, don't think that they expect you to, there is no room to store any food!, you have to use a draw in the living room!. There is no prep area as such & only one mains point in the kitchenette & any cable always flips over onto the two electric rings. The fridge has a freezer shelf that was totally iced up, whilst the rest of the fridge was warm, had to run it a full to get things reasonably cold (even then local milk has about 1 days life when open)

The room is much like a UK travel lodge, with the main bed (two singles) in a separate room, if you have tried many places in these resorts you will be familiar with it. The TV service is a rip off at 4 Euro's a day, likewise the safe.

There are two big problems, the lighting around the place, particularly up to the 1st floor apartments is terrible, if you have sight problems I would seriously advise avoiding the top floors if not the whole complex. The other big problem was the noise transferring between rooms, you hear EVERYTHING!, banging a door anywhere in the block makes a noise across each apartment, but if you have noisy neighbors as we did on week one form 'up North' your holiday will be dictated by them, particularly if they have paid for TV to shut the kids up & have the volume cranked up. A slight issue is the hot water tempt was dangerously high, I had to turn the boiler down to avoid serious burns.

The pool was freezing & didnt warm up, no way was it 20 degrees. Behind the pool is a bar & that has noisy equipment - pity those behind that.

The courtyard has 40+ tables, but you cant take food out from the buffet area, because its part of the pub (pub not open during breakfast but no agreement to allow use) Pub expensive.

On site supermarket - expensive but so are they in other resorts - save money & walk to Hippo dino or the Spar.

Most reception staff great.

Didnt touch base with the thomas cook rep, heck if they couldnt get me the room I asked for with 10 months notice what would be the point.

The place is at the far end of 'The strip', we booked for Baku (opposite) , only to find it doesn't run during the winter months, even though it was baking (by UK standards).

Room Tip: Top floor is a must if you want to see the sun
See more room tips
  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OasisFue, Director de Relaciones con Clientes at Oasis Duna Hotel, responded to this review, January 27, 2014
Dear Guest,

First of all, I would like to say that we are really sorry if your stay in Oasis Dunas did not covered your expectations.
Regarding to your review, I would like to comment the following:

We always do our best to assign the apartments as requested, but unfortunately is not always possible. Please bear in mind that the most of our guest want to stay by the pool area and it is quite difficult to satisfy everyone...Please take our apologies about it.

As it is advertised everywhere, all the apartments at Oasis Duna have a kitchenette (that is not a full kitchen...)

One of the swimming pool at Oasis Duna is acclimatized in winter season at 20ºC-22ºC (68ºF-71ºF). It is not heat like a Jacuzzy but you can notice the difference compared to the other pools.

About the TV charge, yes cost 4€/day and you can see the channels like sky movies, sky sports, children channel, and much more channels...
Anyway please note that we are preparing to offer the same channels for free from next summer.

We sympathize with you, but feel that maybe if you had reported to us your feelings during your stay, we could have made your holidays more enjoyable.

In any case, we appreciate you comments and, undoubtedly, we will take them into consideration as this does help us greatly to be able to give an ongoing improvement of quality and service to our guests.


Kind regards,

Juan Luis P.
Guest Care Services Oasis Fuerteventura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester-le-Street, United Kingdom
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 18, 2014 via mobile

One of the best holidays with our family, such a shame for negative comments on here. We stayed in room b530 which has just been refurbished. Clean very friendly hotel. perfect location we use to eat out at night at the Aberdeen steak house most nights, fantastic value and friendly people. Would recommend rock cafe bar, fantastic house band. Slow boat buffet Chinese food was in great quantity but some dishes cold. Spar supermarket very good price for the essentials. Would recommend Oasis duna for an ideal family holiday.

Stayed January 2014, traveled with family
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OasisFue, Director de Relaciones con Clientes at Oasis Duna Hotel, responded to this review, January 27, 2014
Dear guest,

We would like to thank you for choosing our establishment to spend your holidays.
We thank you immensely for your kind comment, as this encourages us to keep working and improving our service.

Kind regards,

Juan Luis P.
Guest Care Services Oasis Fuerteventura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 16, 2014

Just back a week ago and all I can say was that this was a wonderful hotel staff lovely especially reception staff and restuarant the hotel was immaculate close to all amenities most relaxed holiday i have had, there was six of us and we are deffo going back in jan.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OasisFue, Director de Relaciones con Clientes at Oasis Duna Hotel, responded to this review, January 27, 2014
Dear Madam,

We are glad you had a good time with us.
Many many thanks for your kind review,
It is always a pleasure to receive such compliments.

Hoping to see you again soon!

Kind regards,

Juan Luis P.
Guest Care Services Oasis Fuerteventura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caernarfon
Top Contributor
72 reviews 72 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 16, 2014

We stayed here in January on a self catering holiday. The hotel was clean and reception staff were always pleasant and helpful especially Elena. The room was reasonably well appointed but in need of a few repairs (see below). The hotel's location is great, only 5 minutes walk to the town, and 2 minutes to the bus stop or supermarket. The supermarket on site is a little pricey.

Room Tip: Try to avoid cell block B5, especially room 529. It gives you a great view of the telephone mast (an...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OasisFue, Director de Relaciones con Clientes at Oasis Duna Hotel, responded to this review, January 27, 2014
Dear guest,

We are glad you had a good time with us.
Thank you very much for your kind comment, as this encourages us to keep working and improving our service.
Hoping to see you again at Oasis Duna


Kind regards,

Juan Luis P.
Guest Care Services Oasis Fuerteventura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, England, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 12, 2014

We've just returned from a very good week at Oasis Dunas - arranged through Easyjet so we were on our own, which was absolutely fine. Just research the area in advance and chat to the extremely helpful people on reception and you will have all the info you need. The place was clean, the staff friendly and the location is one of the best in Corralejo. At least it's not adjacent to one of the several abandoned construction sites. My request for an upper level apartment with pool view did get through and was given us - definitely better and much more private than being on ground level. And we loved all the palm trees!

Room Tip: Ask for upper level (there are only two levels as it's low-rise) with a pool view.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OasisFue, Director de Relaciones con Clientes at Oasis Duna Hotel, responded to this review, January 16, 2014
Dear Sir,

We are glad you had a good time al Oasis Duna.
Thank you very much for your kind comment, as this encourages us to keep working and improving our service.


Kind regards from Corralejo!

Juan Luis P.
Guest Care Services Oasis Fuerteventura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oasis Duna Hotel

Address: Avenida Gran Canaria 3, 35660 Corralejo, La Oliva, Fuerteventura, Spain
Location: Spain > Canary Islands > Fuerteventura > La Oliva > Corralejo
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 45 Hotels in Corralejo
Price Range (Based on Average Rates): $
Hotel Class:3 star — Oasis Duna Hotel 3*
Number of rooms: 350
Reservation Options:
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Also Known As:
Fuerteventura Oasis Dunas
Oasis Duna Corralejo
Hotel Oasis Duna
Dunas Fuerteventura Oasis
Oasis Dunas Fuerteventura
Oasis Duna Hotel Fuerteventura/Corralejo

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