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“Excellent Stay” 5 of 5 stars
Review of Super 8 Norton

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Super 8 Norton
2.0 of 5 Motel   |   425 Wharton Lane, Norton, VA 24273   |  
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Ranked #3 of 4 Hotels in Norton
Falls Church
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
“Excellent Stay”
5 of 5 stars Reviewed August 26, 2013

Staff was very friendly, courteous and efficient. Clean room & was not disturbed in the morning. I just wish it was a bit cheaper since there was no breakfast or extra amenities.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Super 8

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassandra P, General Manager at Super 8 Norton, responded to this review, September 4, 2013
Thank you for taking the time to review your stay with us and give our staff postitive feedback. You stated you wished the room was cheaper because there was no breakfast. We do offer a continental breakfast during the hours of 6 AM to 9 AM. Perhaps my staff failed to mention it so I'll be sure to remind them to do so in the future. Once again, thank you for choosing Norton Super 8 . We hope to see you again.
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82 reviews from our community

Traveler rating
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    9
    7
See reviews for
37
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12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Top Contributor
57 reviews 57 reviews
14 hotel reviews
Reviews in 38 cities Reviews in 38 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 21, 2013 via mobile

It may be a Virgnia thigh but wow the hotel lobby and hallways smelled like cigarette smoke really bad. Room was ok, didn't smell that I could tell. Had to stay for three nights. Internet never worked. Asked the person at the front desk to see if it would be fixed she said she didn't know how. Said I could sit in the lobby to use the other wireless. Next front desk person said she knew it wasn't working tried to restart it but still wouldn't work. Said to try using smc? Which I didn't see on the list of wireless available. Then said to use the days inn wireless next door. Which of course didn't work because it was too far away and required a password. Also came back to lobby several times to front desk person chatting on her cell sitting in the chairs in the lobby.
Room was pretty clean. Bed sheets had cigarette burn holes in them.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cassandra P, General Manager at Super 8 Norton, responded to this review, August 2, 2013
Dear Valued Guest,

I apologize for your dissatification with your stay. I've shown your complaint to my clerks and reassured they all know how to reset the modem and the proper people to contact in the event there is a problem in the future. I also spoke with my clerks about how to assist guests when in need of help with connecting to our wi-fi and the proper place to take their breaks. Please feel free to call me and discuss this with me personally. Thank you for taking the time to notfy me of these issues.

Sincerely,

Cassandra G. Pierce,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Norton

Address: 425 Wharton Lane, Norton, VA 24273
Phone Number:
Location: United States > Virginia > Norton
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Norton
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Norton 2*
Number of rooms: 58
Reservation Options:
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Also Known As:
Super Eight Norton
Norton Super 8
Norton Super Eight
Super 8 Norton Virginia

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