Secluded & peaceful location
Breakfast - good variety, eggs available and offered
Negatives: The lack of good management resulted in poor service quality, examples include -
No 24 hour service. This is required in a 5 star hotel. We arrived late. Fortunately the night porter, working his first night, went to the kitchen and made us a sandwich!
Our dirty dishes from the sandwich were removed from our room on day 3, after putting them next to the front door
Other dishes were not removed from the room at all
The restaurant staff are well-meaning but are pretty hopeless - e.g. orders forgotten, very slow service, bread offered with desert?!, the language barrier became tiresome after a while
Inadequate warm water from the shower (it was just off cold the whole of our stay). We mentioned this to the Manager who shrugged and said 'sorry'
Lack of water pressure from the shower
The pool area is not cleared until the next morning
We had a storm in the afternoon - the sun bed mattresses were not collected in and so were soaked for the next day
Very limited waiter service around the pool
The pool bar was shut
The access road is notoriously bad - it feels like you're entering Jurassic Park. It didn't bother us but it is quite a drive back to the village
Restaurant - average although we had a good steak
In summary - a great location if you want to get away from it all but only 2* very lazy service. We actually had a relaxing time but we did not expect the staff to be as equally lethargic; for that we would have to rank the experience as disappointing from a hotel claiming to be 5 star quality.
Would we go again? - unfortunately 'no'.
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- Also Known As:
- Es Ratxo Hotel Puigpunyent
- Es Ratxo Hotel And Spa
- Es Ratxo Hotel & Spa Puigpunyent, Spain - Majorca