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“Great Location, Excellent Staff, Our room let it down for Us?” 4 of 5 stars
Review of Aparthotel Ferrer Maristany

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Aparthotel Ferrer Maristany
4.0 of 5 Small Hotel   |   Calle Madre Perla 1, 07410 Port d'Alcudia, Majorca, Spain   |  
Hotel amenities
Bushwood, Leytonstone
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
29 helpful votes 29 helpful votes
“Great Location, Excellent Staff, Our room let it down for Us?”
4 of 5 stars Reviewed June 1, 2013

The location was perfect, everything in the town is on the doorstep, literally.A great welcome also. However we had specifically asked for a Maximum Sunny Room, and had booked well in advance.
We were given a corner room at the end of a corridor, on the left hand side of the hotel, very exposed at the side to the elements, i.e. wind, with some sun mainly later later in the day. And shaded by 2 large trees?
As the weather was poor when we arrived, I made the mistake of not asking immediately to be moved. However, we advised Nadine and Joan of this, and have booked for September, for 10 nights. We have been assured that the room issue will be rectified on our next visit, by an email to them 2 weeks before we leave. The week we stayed was windy in general, but we have also been in September and know all about windy Alcudia.
I am sure that during the hot months that the breeze will be very welcome in this room, also the shade from the very large trees.
This did spoil our full enjoyment of this stay. Part of our enjoyment is to use the Balcony for Breakfast, and before dining, sit on the balcony with a glass or 2.
We were not half board, but decided to have dinner there on one night. This far exceeded our expectations. It was 12€ each with a glass of wine, and we were very surprised at the quality and the waitresses were charming. We will certainly eat here more often on our next visit.
The room however was very spacious, very light as there is an extra window, with a good view of the mountains,and kept very clean, the room maids were also lovely. The kettle was missing, I mentioned this to Nadine, and it was in our room before I got upstairs!
I would recommend the roof terrace as well, the view is stunning. I would recommend this hotel, our recommendation will hopefully be endorsed by our next visit as well.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FerrerHotels, Director de Relaciones con Clientes at Aparthotel Ferrer Maristany, responded to this review, November 29, 2013
Dear client,

thank you for your valuation on this page.
Our aim is to improce eveery day, so we are glad you wrote this comments to be able to see our faults.
If you have as pecial wish please just send us an e-mail as sometime the travelagencies did not pass them write. when we receive your wishes we will do our best to fullfil them.

Kind regards

Joan Carbonell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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English first
Bristol, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 30, 2013

I stayed here a few weeks ago with three friends for a girls weekend away. We are all in our mid-20s and were looking for a relaxing vacation near the beach. We had a wonderfultime! The staff were all extremely helpful (they rented a car for us, called excursion companies for us, recommended restaurants and even helped us print our flight tickets again after we lost ours) and are very multilingual. We were blown away by the amazing customer service for such a great value. We shared an apartment (2 of the sofas turned into beds) and for four of us, it worked out to be just as cheap as a hostel with much better service and privacy. I would definitely recommend this hotel to anyone looking for a good value in Alcudia.

One great highlight is that the hotel works with a rental company that rents cars (everything included, even excess insurance) for just 33 pounds a day! The hotel staff rented it the same morning we requested and the car was delivered to the door of the hotel in just an hour.

Also, the jacuzzi and the sauna were a nice addition for cloudier, cooler days!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FerrerHotels, Director de Relaciones con Clientes at Aparthotel Ferrer Maristany, responded to this review, November 29, 2013
Dear Cari

thank you very much for your nice comment. we are happy you had a nice stay in our hotel.

Kind regards
Joan Carbobell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palma de Mallorca, Spain
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 2, 2013

Perfect spot to explore the northern area of Mallorca (Formentor, Pollença, Alcudia, Muro, Artà).
Being at a walking distance (5') from Port d'Alcudia, where restaurants can be found, it's location is perfect for dinner or a night walk along the beach.
The first part of the beach is like a small bay and tend to smell a bit during the summer (high concentration of salt, etc.), but a short walk along the beach can take you to more open waters.
The hotel itself is nice, staff is exceptionally kind and helpful. Breakfast is top. The rooms are ok, a bit old fashined but in perfect condition for what you would expect for a beach hotel (no luxury furniture if you want to sit on the sofa in swim suit!).
I would not recommend sleeping on the extra beds (sofa) in the main room for the apartments, not very confortable. Better to get 2 studios with proper beds.

Room Tip: Apartments are spacious, but don't try to sleep on the sofa-beds unless you are confortable with...
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FerrerHotels, Director de Relaciones con Clientes at Aparthotel Ferrer Maristany, responded to this review, November 29, 2013
Dear Client

thank you very much for your comments.
We are happy you enjoyed your stay in MAristany. Regarding the critic points we will talk with our team to sea what possible solutions we can find.

kind regards

Joan Carbonell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galway
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 30, 2013

We just spent four nights in the Maristany and found it very good value. Its location in the port is excellent and the staff were very pleasant and helpful. The room was kept very clean and contained all that we needed.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FerrerHotels, Director de Relaciones con Clientes at Aparthotel Ferrer Maristany, responded to this review, November 29, 2013
Dear Client

thank you very much for your valuation.
We are happy to hear that you had a nice stay in our hotel.

Kind regards
Joan Carbonell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
terryandalma
Top Contributor
55 reviews 55 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed April 27, 2013

Very friendly staff, central location but quiet and very nice large clean apartments, exactly as described and exactly as the photos on hotels.com
We were only here one night but wished we could have stayed for a week, well done

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FerrerHotels, Director de Relaciones con Clientes at Aparthotel Ferrer Maristany, responded to this review, May 24, 2013
Thank you very much for you comments. We will keep up improving our quality and services. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 20, 2013

We stayed in January 2013 and received very warm welcome, all staff were very friendly. The room was good, a few odd placements, kitchen sink not in the most accessable place and the plug sockets in the bathroom were a bit of a stretch but that's being picky as we were very pleased with the room, free wifi an added bonus. I booked half board as not sure how easy it would be to find places open and this was what let the hotel down. It's only a small hotel so it must be difficult to cater for so few guests on some nights but there really does need to be more choice and more freshly cooked food. Maybe a small menu with food cooked to order would be better this time of year. We would definitely go back to this hotel, great location, fantastic staff and superb rooms but half board, probably not.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FerrerHotels, Director de Relaciones Públicas at Aparthotel Ferrer Maristany, responded to this review, February 7, 2013
Dear Andy and Sue

thank you for your recomendation. We are happy that you had a nice stay in Maristany. we will talk with our team about you hint for the half board.
It would be great to welcome you again in our aparthotel.

Kind regards
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Seinajoki, Finland
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 8, 2012

Could not have more welcoming check-in, receptionist handed us glass of sparkling drink to enjoy while he finished our paperwork... also other personnel was nice during our 5 night stay. Room was small but well maintained, towels changed every day. Shower was not very practical, even if you use curtain, water flows all over the bathroom floor and sometimes further. Air condition included in price and free wifi (which is very slow, even in lobby..) Pool area was nice but little bit noisy because of the traffic and kids running and splashing water. If you like more quiet sun bathing, hotel has some loungers on the rooftop also. Beach is also just couple minutes walk away and bus stop just a round the corner.

Room Tip: Studio rooms are quite small
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FerrerHotels, Director de Relaciones Públicas at Aparthotel Ferrer Maristany, responded to this review, November 19, 2012
Dear Client

thank you very much for your opinion in this side. We are happy that you had a nice stay in our establishment.
Refering to your comment abbout the showers we will see with our staff which possibilitys we have to solve the problem.

Thank you very much.

Kind regards
Ferrer Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Aparthotel Ferrer Maristany

Also Known As:
Aparthotel Ferrer Maristany Hotel Port d`Alcudia
Aparthotel Ferrer Maristany Hotel
Aparthotel Ferrer Maristany Majorca, Spain
Address: Calle Madre Perla 1, 07410 Port d'Alcudia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Port d'Alcudia
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 B&Bs / Inns in Port d'Alcudia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aparthotel Ferrer Maristany 4*
Official Description (provided by the hotel):
The Ferrer Maristany is situated in the centre of the Tourists area of Puerto de Alcúdia, 80m from its fine sand beach and only 100m away of a large shopping centre and nautical port. There are 55 spacious apartments and studios with air-conditioning/heating, fully equipped bathroom with hair-dryer and cosmetic mirror, satellite TV, direct outward dialling phone, safety deposit box (paying), kitchenette and balcony. Apartments reservable with sea view. ... more   less 
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