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“Iberostar - thank you for saving our holiday! Fantastic hotel!” 5 of 5 stars
Review of Iberostar Ciudad Blanca

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Iberostar Ciudad Blanca
4.0 of 5 Resort (All-Inclusive)   |   Juan Carlos I 43 | Bahia de Alcudia, 07408 Port d'Alcudia, Alcudia, Majorca, Spain   |  
Hotel amenities
Ranked #8 of 47 Hotels in Port d'Alcudia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Iberostar - thank you for saving our holiday! Fantastic hotel!”
5 of 5 stars Reviewed May 16, 2013 via mobile

We booked the Iberostar in Alcudia after checking into the hotel we originally booked and finding it to be an absolute hell hole. We literally walked with all our suitcases and 4 year old down to the Iberostar and booked the hotel for the rest of our stay. Immediately we felt welcome in a calm and relaxing lobby with friendly, sympathetic and welcoming staff. We booked half board and they even treated us to a room with a sea view which we were extremely greatful for!

We put our bags in our room which was spacious, clean and comfortable (especially compared to the original hotel we were in!) and went down to dinner. Again compared to the original hotel this place was in another league! Great selection, all fresh as tasty and lots of options. Nice healthy options for kids an fantastic service from th waiters who were really friendly to our 4 year old.

Pool area was clean and very pretty, huge bonus for being right on the beach. The pool was cool but this was lovely as it was nice and hot, a lifeguard was on duty the whole te which was reassuring.

The entertainment was fab and varied - our son adored their version of the Lion King and still raves about it now! All the kids club staff were friendly and happy and really well organised - our son felt very special after winning a game and receiving a medal at the evening entertainment.

It was just a wonderful place, we will definitely come again and highly recommend it.

Thank you to everyone at the Iberostar for saving our holiday! xxx

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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617 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Kilkenny, Kilkenny, Ireland
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 13, 2013

Just back from a week at Ciudad Blanca (4th May to the 11th) and we're already looking forward to going back again. There are two things that make this hotel special; 1) The Staff, reception staff, entertainment staff, restaurant Staff, cleaning staff, kids club staff all are extremely friendly and welcoming. Many went out of their way to ask our kids names on day 1 and remembered them right through the week, which was a nice touch. Special mention must go to the kids club staff/entertainers who work tirelessly to make sure the kids are entertained and made feel special. 2) The Location, the hotel is right on the beach so you have the choice of either spending the day lounging by the pool or at the beach - two great options when you have little ones to entertain. The beach is sandy without any stones and the water stays shallow for about 50 meters, so perfect for kids to play.

The rooms (although a little dated decor wise) were exceptionally clean and the lobby, gardens, pool area are all maintained to a very high standard. We had a room on the first floor and although we could hear a little noise it was not enough to disturb our or our kids sleep. The restaurant is a buffet style self service but with a huge array of choice and if you go all inclusive the temptation to go back for more is hard to resist. Overall the food was to a very high standard (especially the deserts). The evening entertainment was overall better than I expected and the shows put on by the hotels's entertainment staff (80's night, The lion King etc.) were usually far better than when they had guest acts (acrobats & magicians etc.). The kids and most of the adults seemed to be thoroughly entertained.

The only negative was the fact that we couldn't have lunch in the restaurant after checking out before our bus came to bring us to the airport. The day we arrived we only made it in time for dinner so given that we'd paid for 7 days all inclusive we thought it would have been fair to allow us lunch on the day we were leaving (our flight out was later in the evening).

Overall though this is a super hotel for a family holiday. Our kids ( 3 and 5 ) loved every minute and Mam and Dad got to have some much needed sun and relaxation.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 11, 2013

We stayed here for a week from 2nd May 2013. The weather was great, the accommodation comfortable and very clean and the staff very attentive and friendly especially towards our 3 year old. We would definitely go back to this hotel as we really enjoyed a relaxing holiday. The food was great. The beach is right on the door step. This was also very clean and enjoyable to relax on while paddling and building sand castles. I would recommend this hotel to anyone, especially families.

Room Tip: The entertainment at night backs onto block 6 so may be noisy, but ends at 11pm. We stayed on the g...
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Falkirk, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 4, 2013

Just back from a week's stay at the Iberostar today and i am already desperate to go back!!The hotel is just amazing. We stayed in an apartment all inclusive and the whole week was great. The hotel is incredibly clean and well maintained and very organised. The staff are so nice and friendly, and it seems very genuine. The food was great, plenty of choice (and im quite fussy) and the resturant was lovely, with places to sit outside when the weather is nice. We had a few days rain when we arrived (although it got MUCH better as the week went on) and the hotel tried their best to make the most of it, putting on snacks and coffees inside and board games. The hotel is literally on the beach, with a lovely beachside walk round to the port where there is more shops and cafes but right outside the hotel there is still plenty shops, bars, resturants. I'd say this is a great hotel for children, the staff are so lovely with children and there is plenty for them to do. We went 3 adults however and didnt feel we were being overrun with a childrens orientated hotel because we were always made to feel important and there is a pool for adults which i think in busy season would be quieter than the childrens pool. We paid for a sea/beach view room for an extra 50 euros which we are glad we did as the view over looking the pool and the sea was beautiful every morning. You can hire towels for a deposit of 10 euros which i would suggest doing to save you taking them and there is a spa in the hotel which looked fab. All in all, apart from the view days poor weather, this was one of my favourite places ive been to. I couldnt recommend it highly enough!

Room Tip: If offered the chance to upgrade your room, ask to see the different options. We did and felt it was...
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 9, 2013

We stayed here for two weeks in july 2012. This hotel is perfect for families. One of our best memories will be the really service minded and friendly staff, in my opinion you could tell that they enjoyed working there. The staff from the kids club welcomed us to breakfast every morning, entertaining the kids with face painting etc. The kids club had different activites every day, and the staff put on some great shows in the evenings. It can get a little noisy if you stay next to the show area, so if you have kids that need to sleep before 11 pm, make sure you get a room away from the show area. The buffets were excellent, and they had different food themes every night, so we did not get tired of the buffets. The hotel is right on the beach, which is superb, this part of Alcudia beach is quite wide, compared to the more narrow part of the beach further towards playa de muro. It is only a short walk into Port Alcudia. There are only a few minor things I would hold against this hotel; The hotel rooms are quite basic, with basic furniture and beds etc. Noise travels easily between the corridors and the rooms, and between the rooms. Some of the pools were loosing tiles under water and needed fixing. They were trying to sort this out while we were staying, but they did not manage to fix this (tip: empty the pool and do a proper job on the tiles!) However the pool areas are great, and are suitable for small kids as well as adults. We would definitely stay here again.

Room Tip: If you want to sleep before 11pm, stay in a building away from the show area.
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 26, 2013

This hotel is set directly on the beach which is agreat location. The facilities were very good, the food, drink were very good. It was impossible to get a sunbed unless you joined in and left your towels on the beds. By the beach there wer tables and chairs where we sat during our stay. Overall a great holiday with excellent food.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheeky69
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed February 9, 2013

we have been going to this hotel many years now and are going back again this year,we stayed in june or sept and over all cant find another place like it,the hotel does need start upgading there rooms and the night shows have gone down hill [ probley cost savings ] but you can beat the locaton right on the beach and a short walk to the town over the road 10 mins the the port and bus running all the time .the hotel is very clean and the staff are brill,the food as a good choice every night,breakfast also good,over all we not been anywere better in spain land or islands,phil worthing

Room Tip: higher rooms the better veiw[but it cost]
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  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Ciudad Blanca, responded to this review, February 11, 2013
Dear Phil,

We would like to thank you very much for your encouraging comments on our hotel and staff. It is always great to receive positive feedback on numerous aspects of the hotel services and installations.

Further, we are a bit disappointed to read that last time you could not fully enjoy the entertainment brought by our team. We strive to perform nice shows and pleasant distraction throughout the whole stay of our visitors and we will do our utmost to bring performances which are of good taste and variety as also many amusing activities so that no wishes will be left open if you decide to honor us with a new visit this summer.

Iberostar tries it´s very best to offer comfortable accommodation in great locations. It is always our intention to enrich your stay with local and international delis and pamper you with a service characterized by its excellence and proximity. Your affirmation to have enjoyed all our prime pillars fills us with joy and is the best reward for our daily efforts. We will be delighted to welcome you back at the Iberostar Ciudad Blanca!

Kindest regards,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Ciudad Blanca

Address: Juan Carlos I 43 | Bahia de Alcudia, 07408 Port d'Alcudia, Alcudia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Alcudia > Port d'Alcudia
Amenities:
Beach Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Port d'Alcudia
#4 On the Beach Hotel in Port d'Alcudia
#5 Romantic Hotel in Port d'Alcudia
#7 Luxury Hotel in Port d'Alcudia
#7 Family Hotel in Port d'Alcudia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Iberostar Ciudad Blanca 4*
Number of rooms: 303
Official Description (provided by the hotel):
The IBEROSTAR Ciudad Blanca Hotel is a 4-star self-catering hotel nestled into the bay on the fantasy island of Mallorca. With an All-Inclusive option, this family-focused hotel is close to Puerto de Alcudia and located directly on the beach. IBEROSTAR Ciudad Blanca features comfortable and equipped apartment and studio accommodations as well as full dining and leisure options to make the most of your Majorcan holiday. ... more   less 
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Also Known As:
Iberostar Ciudad Blanca Hotel Port d`Alcudia
Iberostar Puerto Alcudia
Iberostar Hotel Ciudad Blanca
Iberostar Ciudad Blanca Majorca, Spain

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