we went to viva sunrise the first 2 weeks in july. i was surpprised as it is stated as a 3 star property and yet its better than most 4 stars on the island, i should know i ve stayed in most of them! the appartment is basic but spotless clean and the pillows are very comfy as you dont often get comfortable bedding in spain, the grounds are lovley with a new kids pool area which is in itself 5 star in fact, i will let you in on a little secret i learned while i was there that is it has been already upgraded to a 4 star for next year with only the facilities in the rooms left to be upgraded, so if you have booked already your in or a treat.in my opinion the main restaurant is very poor the food in it is sparse and the buffet can only be described as slop, im sorry but it has to be said, the snack bar is however the saving grace as the food here is up to a resonable standard, the waiters are very slow and a waiter called Xisco was appalling to the customers so advoid him at all times, he is one of the staff that needs to go if viva sunrise is to hold on to the number one slot on trip advisor, he is awfull to little kids thank god i have no small children as he can be very abrupt with them and he is obnoxious to adults too, a few people there complained of him throwing the food on the table and when they complained to reception they were told that he was very stressed! send him packing then let him be stressed in his home not on other peoples holidays.viva sunrise cannot be that short staffed that they would ruin their reputation with an ignorant man like Xisco.the only other complaint i have is that the entertainment staff are the worst i have seen on any holiday they are rude and the shows they put on are very poor, the flying team that comes in twice a week to do saturday night fever and we will rock you are very good thank goodness otherwise we would have died of boardom,viva sunrise is risking their reputation again if this level of sevice is all they can supply as entertainment for its guest, i would sack the lot of them they re exstreamly poor entertainers as a team.so i will give viva sunrise 80 out o 100 on marks, points taken away for the bad waiter Xisco and the very poor entertainment team, other than that viva sunrise is excellent so take note viva hotels and keep up the good work.