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“Mixed feelings.” 3 of 5 stars
Review of Hotel Spa HSM President

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Hotel Spa HSM President
4.0 of 5 Hotel   |   Cami d'Aucanada, 65, 07410 Port d'Alcudia, Alcudia, Majorca, Spain   |  
Hotel amenities
Ranked #14 of 47 Hotels in Port d'Alcudia
wigan
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
40 helpful votes 40 helpful votes
“Mixed feelings.”
3 of 5 stars Reviewed October 4, 2012

Just returned from an all inclusive stay at this 4* hotel. In some respects it deserved it's four star rating. The staff, in the main, were helpful and frendly. The hotel was scrupulously clean. Our room was large enough for two, and again clean, our beds were made daily and towel changed daily. The public area of the hotel was kept clean and tidy.
The food was disappointing, certainly not 4 star standard, there was a large choice, veal, fish,(usually hake, or sea bream) chicken (either overcooked breasts swimming in oil or bit of leg or wing), or pork. The problem was it was poor quality food overcooked and let rest (go cold) in trays of oil. We noticed that there was trout two days on the run and then it appeared cold on the salad table. They had duck one evening, but it was overcooked (as usual) and in a tray of bubbling fat. The breakfasts were a mish mash of what our European cousins eat, and the rubbish that as passed off as bacon and sausage. A wider choice would have been an improvement , beef or lamb would have been welcome.
The location is very picturesque overlooking a small beach, but that was it. There was one little bar nearby and a quite expensive hotel nearby. The only other alternative was to travel into Alcudia, there was a shuttle bus, but at 2-3 hourly intervals till 5.00pm, so if you fancied a night in Alcudia, it was a long walk or a 10euro taxi ride.
The inhouse entertainment was very amateurish, what bit we saw consisted of people miming to some pop record, or pretending to be Michael Jackson, another was a parrot riding a bike!!!!!
TIP if you are going there A/I ; Some of the spirits you have to pay for, find out which brands are included in the A/I deal, and ask for them by name, otherwise you will get a cheap substitue.

Room Tip: Some rooms have a sea view others at the back have no view at all
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Leiter Öffentlichkeitsarbeit at Hotel Spa HSM President, responded to this review, December 10, 2012
Dear Guests,

Thank you for your comments. We will inform our quality department about your suggestions and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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448 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Canterbury, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 2, 2012

Very clean, well organised hotel. Excellent pools plenty of sunbeds, indoor spa lovely (don't forget your bathing cap and flip flops). Would have been nice to have all inclusive include the beach bar. Food very good in restaurant plenty of choice, good bar service and activities if you wanted them. Only down side a long walk from main strip and although a shuttle taxi it still stopped a walk from main beach (not good if you have walking difficulties)

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Leiter Öffentlichkeitsarbeit at Hotel Spa HSM President, responded to this review, December 10, 2012
Dear Guests,

Thank you for your comments. We are glad to know that you have spent a nice time in our hotel and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 1, 2012 via mobile

We went all inc, i went with my 14 y old son for a week,
Hotel clean and staff very helpful, good level of English ,if that concerns you.
You can stay all week with out spending a penny. The food was good, a little like canteen food with some gourmet dishes as well. An excellent choice, we away had starter ,mains and deserts, carva with breakfast was a nice touch.
The snack bar was also good if you ended to top up, drinks, wine very soso, beer ok. Spirits very good, Spanish measure and some branded drinks. The bars closed at 12, service was very good.
Pools were a little small but clean,
Entertainment was ok for a small team,
A good mix of guests, Germans .Spanish.. English, pity the beach bar was not all inc, worth a drink there as the view was lovely.
There was not many children for my son to play with which was a pain.
Overall clean and good food. My son was never hungry,
Some of the resort was too English for me .but there were some very nice places to eat .
I would not go back just because there are so many more places to explore.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Leiter Öffentlichkeitsarbeit at Hotel Spa HSM President, responded to this review, November 19, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in one of our 19 hoteles of Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 19, 2012

This is a very lovely clean hotel. The rooms were cleaned and fresh towels given every day. We had twin beds which we put together so no problem. The bathroom was big enough to move around and had a lovely powerful shower over the bath. There is a radio and tv in the room but most channels cater for the Germans. There is air conditioning in the rooms but ours was not really cold just took the edge off the heat. All areas were washed down everyday. There never was a day where you had to put a towel down to reserve your sun bed. The staff were very helpful and polite. There was a good variety of food though the only drawback was you never got a 'hot' meal which at an all inclusive this is to be expected, apart from this no complaints. If you have a problem with steps please be aware that there are numerous steps to get to one of the three pools (2 adult, 1 child). Lovely spa with steam room, sauna, small gym and indoor pool, you do need a swim cap if you are to use the pool (cost 3 euros each). Most entertainment was 'inhouse' which was a bit dissapointing for a 4* hotel. There is small bar across the road which belongs to the hotel but it is not part of the all inclusive deal so you do need to pay for drinks and food. The beach is very small so you need to be up early for one of these sunbeds. This hotel is a 20min walk into the port, you can't walk along the beach. There is a free shuttle bus but it is only an 8 seater so you may have to wait several trips before your turn as some guests do not believe in waiting their turn! If you want a quiet relaxing holiday then this is the one for you. If you want a lively fun hotel then this is not the one. Beautiful views if you are lucky as we were to get a sea view. Sharelle if you are reading this we have tried to contact you but the number given is not in service.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Leiter Öffentlichkeitsarbeit at Hotel Spa HSM President, responded to this review, November 19, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunstable
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 18, 2012

We stayed for only 5 nights and it was the first time we had tried all inclusive. We had requested a twin room and a double with a sea view, however we ended up with two twins to get the sea view. Not a problem as we just pushed two beds together and we were on the lower part of the hotel so the view from our balcony every morning was just stunning. We had no problems getting sun beds or parasols and the choice of drinks was very good. There was plenty of choice at meal times and the staff in the restaurant were very helpful. We took the shuttle into Alcudia one day and took a taxi back later in the evening. We enjoyed being out of town and could not fault the hotel or the all inclusive package. The evening entertainment was hit and miss, but considering all the nationalities they had to deal with the team did well. We would come back again.

Room Tip: We were in room 208 which was on the lower terrace. Rooms by the pool only reached by a large numbe...
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Leiter Öffentlichkeitsarbeit at Hotel Spa HSM President, responded to this review, November 19, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maldon, Essex
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 16, 2012

I went here on a father and son holiday for a 1 week break. We went all inclusive which was great value, good drinks, plenty of food available all of the time. Plenty of staff to serve you. The hotel is a bit old but clean and tidy. it has a nice little beach too. We did not have a problem with the sunbeds despite getting down there at 10-30 every morning. Mostly German guests so plenty of laughter. The entertainment was a bit patchy but you cant please everyone.

The location of the hotel is a bit remote but a 20 minute walk to the port was fine for us. I would go back there.

Room Tip: Pay a bit more and get a sea view.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Leiter Öffentlichkeitsarbeit at Hotel Spa HSM President, responded to this review, November 19, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2012

Stayed here for 10 days Aug 4 last - hotel lovely and very clean. Meals excellent -- plenty of choices but the only drawback is the fact that this hotel is out in the middle of no-where - if you want shops restaurants bars etc., you must walk at least 20 mins into the port/marina for these and a buzz.Taxi cost 6 euro each way- but Friday night for a taxi coming back out can be a nightmare as its very very busy. There are three pools and an indoor pool/spa etc., all free and very good and we had no trouble getting a bed by the pool if you come down early enough like everybody else..yes at 7am my husband got up every morning and put the towels on beds..i know yes you would say its disgraceful and not heard of in other places, but they were all doing it...for such a lovely hotel i think they should have had a pool guard to stop all this. Also the beach is deceiving as going by the photos one would think that there was a beautiful beach across the road....this beach is tiny and we didnt even try go there. This was realy disappointing as i like the beach but you would have to get the mini bus which was courtesy of hotel to get to the main beach which is fantastic - this is inside in the marina/port a 20 min walk away. Rooms are compact and en-suite small and basic..but plenty of hot water and great force from the shower. Beds were on the hard side and outdated could do with new ones and we got twin beds..hotel very quiet otherwise . We were on the 6th floor and heard nothing by night...no drunks or late nighters around.All in all a lovely holdiay --would go back but if you want nightlife - you have to travel further into the port for it. Ideally this hotel would be suitable for families as its a quieter area and they do a kids club. The animation team worked very hard and were good for what they produced -. All staff i would not fault any of them..full marks to all.

Room Tip: We were on 6th floor which was top of hotel...nice sea view...quiet ...no noise up here ,. i cannot...
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Leiter Öffentlichkeitsarbeit at Hotel Spa HSM President, responded to this review, November 19, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Spa HSM President

Address: Cami d'Aucanada, 65, 07410 Port d'Alcudia, Alcudia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Alcudia > Port d'Alcudia
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Port d'Alcudia
#10 Romantic Hotel in Port d'Alcudia
#11 Luxury Hotel in Port d'Alcudia
#14 Family Hotel in Port d'Alcudia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Spa HSM President 4*
Number of rooms: 248
Official Description (provided by the hotel):
IN GENERAL: The 4* hotel HSM President stands out for its situation in Aucanada, Alcudia, the resort is full of charm & tranquillity & upholds high quality facilities and good service. It is a perfect choice for couples who want to have a rest and chill out enjoying the privileged environment next to the sea. The hotel is open from May to October. LOCATION: The hotel HSM President boasts of an enviable location, in the privileged residential area of Aucanada, 1,5 km from Puerto de Alcudia and 4 km from the village centre. The beach is just steps away (15 m) offering spectacular view of Alcudia Bay. Aucanada is famous for its golf course Golf Aucanada, one of the most modern and impressive golf courses of Majorca. The hotel HSM President is the closest hotel to the golf course (1 km away) and offers free transport service for guests. Alcudia is situated in the north eastern part of the island (54 km from Palma and 60 km from the airport). Being located in one of the most desirable locations on the island with it's calm, extensive beaches, HSM President is a perfect place for families with small children. It offers idyllic naturals spots, such as Natural Park of Albufera or the forest Cas des Pinar. Alcudia Bay offers uncountable attractions: shops, bars, restaurants, water park "Hidropark", possibility to practice outdoor sports where water sports and cycling stand out among others. Many cyclists choose this area thanks to its incredibly enticing cycling routes that offer different levels of difficulty as well as spectacular views! ROOMS: The hotel offers spacious double and single rooms that present elegant and modern decoration and colours. All of the rooms include a bathroom, hairdryer, air conditioning, safety deposit box (extra charge), telephone, WIFI (extra charge), parquet floor, LCD satellite TV and balcony. Some of them offer an outstanding sea view. The hotel offers also Junior Suites, with extra space and a sofa bed and direct sea view! GASTRONOMY: The hotel offers half board, full board or all inclusive food and beverage packages. The restaurant, with a beautiful sea view, offers an extensive and modern buffet with a huge selection of cold and hot dishes as well as a wide variety of homemade desserts. The restaurant also offers dishes prepared instantly in show cooking. All meals are served in the style of a thematic buffet. Drinks in half board and full board are not included in the price (lunch and dinner). All inclusive offers (besides the 3 main meals) snacks between meals and all kind of drinks (beverages, hot drinks, alcohol) and ice cream throughout the day. The clients are asked to wear suitable clothes for dinner. FACILITIES: The hotel offers 3 swimming pools for adults, and one for children. There is a terrace with sunbeds and sunshades. The "Wellness and Spa" area with beautiful sea view offers an indoor swimming pool with hydrotherapy, Turkish bath, jacuzzi, sauna, chill out area and a gym. One must be at least 16 years of age to access the spa area. Bar service is available at the pool. Inside of the hotel there is an indoor bar and spacious, cozy common areas, as well as a game room. CHILDREN: The hotel offers for children: swimming pool, playground and mini club. Also baby cots and high chairs are available in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Pool towels and bathrobes for rent (with a deposit). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car and rent a bike. Massage service (extra charge). We accept both Visa and MasterCard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini club for children. Billiards (extra cost), table tennis, tennis court and volleyball in the complex. The hotel is specialized and certified in cycling tourism: not only does the hotel have a well prepared storage room for bicycles, but it also offers general information about cycling routes, meals adapted to the cyclists' needs, etc. Possibility to practice sports in the area. ... more   less 
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Also Known As:
Hsm President Hotel
Hsm President Puerto Alcudia
Hotel Hsm President
Hotel Spa HSM President Majorca, Spain

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