I returned from spending 2 weeks in this dreadful hotel just yesterday. My partner and I are of the same opinion, as are many of the guests, especially the ones coming in from a cruise.
We arrived at 1 am on a Monday, no warm greetings with a refreshing drink but the water dispenser located at the end of the bar was pointed out to us if we were thirsty, the mini fridge in the room was empty and there are no tea making facilities in the room.
Then room itself is very compact, there is no drawer space whatsoever, the beds are very hard and make the most horrendous noise whenever you turn over, the walls are paper thin, in fact just a pit of plasterboard and noises from the adjacent rooms can be heard quite clearly so I would recommend that if you wish to stay here take a set of ear plugs with you. We were put on the 1st floor above the dining room ( and I use that term loosely) more like a canteen, so whenever it was in use all we could hear was the scraping of the chairs on the marble floor, very irritating, we were also located right above the bottle bank so crash bang wallop when the bar closed. Be aware also that there is a light on the balcony which is turned on & off by the hotel and doesn't go off till midnight, very annoying if you like to sleep in the dark.
Everybody staying at this hotel is there on an all inclusive basis so there are no wrist bands, yes the bar staff are very quick but then they don't have to stop and take money like regular bar staff.
The food is a set menu every day and is repeated weekly, It is not good. It looks appetising but once you put it in your mouth you quickly realise how bland and overcooked it is, I had the misfortune of selecting a chicken curry for my lunch, which looked good on the plate but was completely tasteless, chef I think had forgotten to put the curry powder in, most dishes were of the same calibre, very poor, we had no choice but to go out for meals which added to the cost of the holiday when we could no longer bring ourselves to eat this rubbish.
Sandwiches are available from the bar when the canteen is closed but be aware that when you ask for one sandwich you will get one slice of bread with a filling, in England this would be viewed as half a sandwich.
The entertainment staff did try to arrange activities but as said in previous reviews they are out of their depth and a lot of people were complaining, it is true they had their own little clique of guests, not everyone was included. The tribute acts which are billed as professional acts appear 3 times a week, we saw a Beatles tribute act, which were not bad, they played all their own instruments and were dressed the part, vocals were lacking though but I was entertained.
The ages of the guests tend to run as 60 + but there were definitely some of the younger generation there too.
There are 4 floors to this hotel and around 400 rooms, when fully booked it is far too overcrowded, ramming us all in like sardines with two small lifts to service all those rooms, there were quite a few disabled guests, myself included, unable to use the stairs actually getting in a lift was quite a feat.
As a non smoker I feel I should point out that although smoking is not allowed inside the hotel it seems all the smokers at the hotel, and there are quite a few seem to be in competition with each other to see who can smoke the most.
The Hotel is clean, but it is old and damp and does smell musty, the chairs need to be renewed . It is listed as 3 star but I don't think it even up to that. Its location is too far from any liveliness, and I don't mean clubs, that a bus or taxi is the only way to get there. Alcudia itself is rather nice, the beach, where I spent most of my days was lovely, the sea a joy to swim in, however you will need to be down to the sunbeds very early in the morning to get one or pay out to reserve them, minimum of 4 days @ €9 per day, it can get very busy especially at the weekends. I was told the pool at the hotel was deep and a lot of people wouldn't use it because they couldn't put their feet on the floor at any part of it. I must admit that whilst I didn't use the pool it was fairly evident that not many other guests were either.
The two Thomson reps were at the Hotel everyday, but having attended their welcome meeting it is just rehearsed patter and their mission is to sell excursions, no thanks !!! We had to attend the farewell meeting 2 days before we actually left. I must also point out that whilst a considerable amount of guests were disabled in one way or another, the hotel is definitely not disabled friendly.
All in all we were extremely disappointed and we will never return to this hotel. We were told by an elderly couple who had been going there for the last 17 years that it was much better when it was a Gold Hotel & even they were disenchanted with their experience this year.
Next year we will be using a different travel company and be going to a different location, probably as bed & breakfast or self catering, this holiday has totally put us off the All Inclusive package.
I'm sorry people I cannot recommend this Hotel, go elsewhere !!
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- Also Known As:
- Platja d`Or Hotel Port d`Alcudia
- Platja d Or Puerto Alcudia
- Platja D'Or Majorca, Spain