After reading all the other reviews about this hotel for the last 6 months, we were very dubious as to what to expect upon arrival. This was the first holiday abroad for our 2 girls ages 10 and 13 and so didnt want to give them the wrong impression of going abroad.
Below is our opinion of the hotel etc and I can honestly say that we WERE NOT disappointed.

HOTEL - situated right on the beach, it is perfect for families with small children as the water is shallow for ages (very warm sea!) Pool area appeared very clean, we watched the pool being cleaned every morning. A sun trap as away from the breeze. Room basic but cleaned every day with towels changed every other day and beds changed too. We were lucky to have a sea/pool view and the black-out curtain and sound proof doors are a great idea.

STAFF - very helpful and all spoke good english. The waiter service in the evenings could not be faulted and the restaurant staff were very efficient.

FOOD - this was the one thing we had not heard anything good about. We ate breakfast and dinner in every day and never felt the need to eat out. There was always salad, soup and different meats every day. If you wanted a 5-course banquet, you should not stay in a 3 star hotel. With 2 fussy eaters, our 2 girls ate everything every night and always enjoyed their visits to the desert table! We can recommend the hot chocolate in the mornings! But we advise to avoid the tea!!! If this hotel offered English people all inclusive, we would take it without a shot.

IN GENERAL - a first class hotel and location. There was a variety of things going on in the evening - it must be hard to cater for everyones different tastes. There was a kiddies disco and bingo every evening too.
We would recommend this hotel to all families and couples who dont want the hustle and bustle of noisy nightlife.
Thank you the CONDESA for a great 7 days!

Our third visit to the Condesa in 12 months and my God has it gone downhill.
Our room was filthy and remained so for two weeks,there was sand and dirt and hair all over the floor left by previous guests.
The food was very average,it was pork every single night and I do mean every single night.
The restaurant was like a cattle market with people pushing and shoving.
Even then most days they had run out of various things,milk,spoons,cereals,cups etc and did not replace them when asked to.
We ate out each night of our second week even though we were half board!
The hotel has also started an "all-inclusive" option for foreign guests,we found many of these people to be very rude and ill-mannered with little respect for the English guests,we felt like the inferior ones!
The in-house entertainment was poor,hardly any acts came to perform,it was mainly just the hotels own team!
Again,we went out most nights.
Despite booking a pool view nine months previous,we were placed at the back of the hotel overlooking the kitchens and bins which made our room smelly and noisy.
Not a nice experience and we will not go back to this hotel under any curcumstances.

The Hotel is in an excellent location right on the beachfront and in a relatively quiet area (easy walk or cheap taxi to the Centre or Port area)

However :-

The food in the restaurant is a very poor quality, often cold (e.g. fried eggs) and lacking variety, and the seating is very cramped...and the food quality in the poolside snack bar is worse.

The pool area is dirty (slime & mould that should have been hosed down).

The bedrooms are basic. They would have been okay, but the mattresses were completely worn out and the rooms were never cleaned properly.
(we're not fussy, we just expect basic things such as the sink to be cleaned and the floor to be swept)

The hotel staff treated us more like an inconvenience rather than paying customers

Evening entertainement was okay, but sound system poor

Would we go back to Alcudia but with so many good hotels to chose from definitely not to the Condesa again !

Just got back from a 2 week stay at the condesa it was my 4th time there and it just keeps getting better each year. the hotel itself is great and clean. There is maid service everyday. the food was great although they could do a better selection for kids. well!!! what can i say about the entertainment team they were absolutley amazing, especially maria, sarah, danny and marco (especially danny who is the most sweetest guy i have ever met). im already booking for next year and ive only been back a couple of days. All in all if you want a great holiday the condesa is the place to be.