We have just returned from an all inclusive week at the Sol Alcudia Center. It is a very large complex and it is superbly positioned in the heart of the resort, close to many shops, bars, and restaurants. The beautiful beach is a couple of minutes walk away. We are a couple with three boys aged 15, 11, and 8. We did find the apartment small for our party, and there was very little storage provision in the rooms. Our bedding was not changed during the week and towels were only changed once..
Prior to travelling, I had read the other reviews on the "sunbed situation". Unfortunately, the situation is true. There are not enough sunbeds around the pool for a complex of this size. I had been told by another customer that you could "reserve" sunbeds with your towel from 8.00am, but it was wise to be at the pool at around 7.45am. The reserving of sunbeds does not sit comfortably with me, but I felt that I had to do it, to ensure a day at the pool for me and my family. At 7.45am the pool was surrounded by many other guests, and once given the go ahead by a member of staff, everyone rushed to the beds of their choice, with their towels. Frustratingly, many of my early morning "colleagues" didn't even appear throughout the day and the sunbeds remained unused. On the plus side, we found the staff at the hotel to be very impressive and helpful. The entertainment staff work tirelessly to provide activities for both children and adults. The nightime entertainment in the bar is really good, but many areas of the bar offer a restricted view of the stage. The Magician on a Wednesday, Acrobat Act on Fridays and Sundays Elvis act were exceptionally good. The food served in the restaurant is amazing. Everything was fresh and well presented and there is a superb variety of choice. The staff in the restaurant clear your finished plate with speed thus allowing you to go up for more!
Overall, it was a mixed experience. The good parts are exceptionally good. They do need to resolve the sunbed issue though, as we did feel that we could not always use the all inclusive facilities by the pool due to the lack of somewhere to sit, It was our first time in Alcudia......it is beautiful!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear N0bby36, Thank you for posting your answer on Trip Advisor and above all thank you for your honest review. We take good note of all your comments. We find it is a pity and a lack of consideration that some guests "reserve" sunbeds not to use them afterwards.
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All in all we are glad that you enjoyed your stay. Take good care of yourself. See you next year!
Your team at Sol Alcudia Center
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.