This hotel is supposed to have a 4 star rating - NO WAY!!
On arrival we were first given a room where the balcony was on the same level as the car park. This was changed to a room on the 5th floor at the back of the hotel which, I was told , was the only other room available.
On first sight it looked OK but on closer inspection I noted that the bath lining was cracked and flaking- reported this and was told that maintenance would be informed ( did the same each day of our weeks stay and was given the same reply !!).
Were told that dining timing was Breakfast 0730-1030 and Dinner 1830- 2130 ( both buffet style)
First evening we went to dinner at 2030 - lots of sald left, but the hot dishes left consisted of some dry lasagne , a small potion of mashed potato and a bowl of what I thought was gravy. However, the cook behing the counter told me it was a pork, onions and mushroom dish ( unfortunately there was no pork left !!). Apart from two dishes of bright coloured and very swwet pudding ther was no other dessert available.
The breakfast experience was little better that the dinner the evening before. although there was plenty of luke warm bacon and eggs available!.
Luke warm food seemed to be the norm. ( as one elderly lady found out when she complained that the soup was cool and was told there was a microwave at the back of the room and she could heat it up there ).
I have to admit there was abetter choice ( not much) if one went to meals very early and fought with the other guests for the best on offer.
The crowning glory was that on our day of arrival I asked the gentleman at the reception ( who, along with one waitress were the only friendly staff we met) how I could arrange a late check-out as our departure flight was at night. He told me that I would need to speak with the reservations person during the day.
On our second I went to the reception and asked the lady "If I could get a.........." ( this was as far as I got ) The lady gave me a stare and said " No English". I then tried to ask if there was anyone else I could speak to to which she angrily replied in Spanish " This is Spain; here we speak spanish ".
This lady turned out to be the manager of the hotel !!!
I tried to explain that I was a guest in her hotel and in the country - but by then she had already turned away to continue her conversation with another member of staff.
Unfortunately I could not change my flight or obtain a room in another hotel so we decided we had no choice but to stick it out as well as dine out as often as possible.
Conclusion : even if they change the manager etc. and find a new maintenace man DO NOT STAY HERE
- Also Known As:
- Bulevar Paguera Hotel
- Bulevar Paguera Peguera
- Bulevar Paguera Hotel Peguera
- BQ Bulevar Peguera Majorca, Spain
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