Just got back from a week in Mallorca. Cannot rate the staff highly enough although we didn't get off to a great start. Early morning flight meant rooms were not ready on arrival so had drinks at the bar. In spite of being told they would tell us when our rooms were ready nobody came so after an hour we asked and they were! Went to room but cases not arrived there so went to lunch. Cases still not in room on return so called to check where they were at reception. They arrived finally around 3pm!
Room comprised of spacious bathroom and lounge area with large balcony with good sea views. Bedroom was adequate although not much room to move around the beds and not one drawer in the whole area.
The carpets in rooms and hallways were very tired and at least needed a good clean. The sofas in lounge area of room were very uncomfortable which could easily have been remedied with some cushions.
The only mirror was in the bathroom and the only full length mirror was in the lift!
The toilet roll holder was still hanging off the wall in the bathroom when we left in spite of having told reception about it on day 2 .
There are no tea/coffee making facilities in the room which I would have expected from a 4+ star grading.
The outdoor walkways were lethal in the rain as they were so slippery - 2 women ended up in wheelchairs during our stay although it may have been nothing to do with slippery walkways....
We weren't allowed to sit wherever we wanted at breakfast and lunch because those tables were already set for dinner ( the only difference being menus and cloth napkins on those tables) so ended up having to sit on top of other people.
Cups were cracked or chipped quite often.
Food was generally very good but not replaced until empty. Coffee was rubbish compared to any you bought outside the hotel - forced to buy a jar of nescafe for the mornings!
Best things - cava included in the all inclusive in the bar (but not with dinner). Excellent resident duo in the evenings. Fantasic waiting staff - never seen people work so hard.
The island is stunning. We hired a car and had a good look around. If you get the chance, go to Es Celler in Petra for lunch ( the slow roast kid was to die for!) and visit the Jardines de Alfabia just south of the tunnel on the way to Soller.
The roads are fantastic quality although many a switchback because it is so mountainous once you are away from the coast and you will encounter lots of lycra-clad cyclists along the way.
If you don't want to venture far, the local seaside area down the hill has plenty of bars, restaurants and shops and although the walk down is doable and very pleasant you will definitely want to get a taxi back unless you are super fit! There is an hourly courtesy minibus from the hotel ...
Don't let any negatives in this review put you off. This is a blissfully peaceful hotel in a great location and streets ahead of any of the other hotels where we dropped off other Thomson holidaymakers en route!
- Official Description (provided by the hotel):
- The Galatzo hotel is situated in the south west of Majorca, the largest of the Balearic Island group. Built on a hilltop between the village of Paguera and the residential area of Costa de la Calma and close to the coast it offers magnificent views over the Mediterranean Sea. Surrounded by its own extensive sub tropical gardens that guarantee a quiet and relaxing atmosphere, the Galatzo hotel is the best place to make its guests forget about daily routine. ... more less
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- Also Known As:
- Luabay Galatzo Hotel Peguera
- Maritim Hotel Peguera
- Maritim Hotel Galatzo Majorca/Peguera, Spain