We arrived on the 17th of July at Hotel Santa Lucia for a week. We were sent to our room to find that is smelt badly of smoke, this was very disappointing that they were going to expect someone to stay in a room that smelt of smoke, we then had to complain and we where then moved to a different room but this compromised the sea view we had! Our room was quite small for a 4 star hotel and the décor was very old fashion not what you would expect for a 4 star hotel!
The pool area could be cleaner and there needs to be more sun beds and parasols left as people are putting their towels on them and not coming to use the beds until afternoon time.
The food was very disappointing as there was the same food basically on every night, our 16 year old daughter found it extremely hard to get something to eat. The food was always sitting for ages and it was always look -warm I had to use a microwave to heat my food up.
The location of the hotel was great as it was right beside the beach and all the nice restaurants.
Overall we were very disappointed with our stay as we thought we were going to one of the best hotels in the area, this hotel is not all what it is made out to be.
- Official Description (provided by the hotel):
- Situated in one of the best and quiet areas of Palma Nova. 332 Rooms with excellent sea views, each one with terrace, bathroom, carpets hairdryer, telephone, satellite TV, air conditioning and heating, safety deposit box and fridge. Exterior swimming pools for both adults and children. Heated indoor pool in winter. Jacuzzi, sauna, turkish baths. ... more less
- Reservation Options:
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- Also Known As:
- Santa Lucia Palma Nova
- Hotel Santa Lucia
- Santa Lucia Hotel Palmanova, Majorca