visited hotel in june for a week for special anniversary which we enjoyed and booked to go back in july, while we were there in june we asked for either the same room in july or any of rooms the same end which the receptionist on the desk sorted straight away save us emailing them. On arrival we had a room on complete opposite end with the dreaded connecting door to next room. We went down immediately to reception and told to come back 8 o'clock next morning.the 2 female receptionists said nothing available come back 8 o'clock next morning. we went again next morning and told nothing until Thursday which was then into 3rd day of our holidays living out of a suitcase, the receptionist then told us as we had booked an upgraded room they all had adjoining doors on that floor, LIES, I told her we had stayed there 3 weeks previous on the same floor and no adjoining door, also she told us the 8th floor also had adjoining doors, LIES, they don't, she also told us we had booked a double, well Hello, here's the paperwork, a twin room was booked in January of this year. They finally moved us as the noise from the man next door playing games at 3 in the morning with the baby was awful, you can hear everything and I mean everything, I thought my hubby had got up in middle of night to make a cuppa at the bottom of the bed. Hotel is in lovely position, 3 lifts one of them was broken and still was when we left after 2 weeks and 2 were broken at the one time, the hand gels were broken and there was a ladies toilet had a leak in ceiling for 3 days and still not fixed. The food, well what can I say, we have never had a problem with tummy on holiday but we were both bad, I can put up with repetitive food as long as it is cooked properly, ok if you like sloppy pork loin, snotty eggs and don't like fresh veg and under-cooked chips that looked like they had been boiled and as for the sausages they were stewing until white in their own fat, everything seemed to be out of a tin especially the veg what there was of it We ate out a lot of the 2 weeks we were there. We sat by pool once in 2 weeks as the same saddo's and selfish ones grabbing same beds no room around pool far to small, just as well we love the beach but gets expensive.Rooms small but clean and maids very nice, also bar staff, Raitha and Muncho very nice and friendly , they were extremely hardworking and always gave excellent customer service, restaurant staff courteous and friendly. We spoke to other people at hotel and they were disgusted with food for a 4 star hotel. We stayed at Guadalupe Hotel last few years and food there is 5 star,I think a lot of it has to do with fully inclusive, cheap and very basic.Lot of older people at hotel, only stayed 3 times for entertainment which was ok once you have had a few drinks down your neck LOL, the COCOON lounge oops sorry the cocktail lounge was like a library but staff lovely.I would not go back to this hotel the only thing going for it is the sea views, beautiful.
- Official Description (provided by the hotel):
- Situated in one of the best and quiet areas of Palma Nova. 332 Rooms with excellent sea views, each one with terrace, bathroom, carpets hairdryer, telephone, satellite TV, air conditioning and heating, safety deposit box and fridge. Exterior swimming pools for both adults and children. Heated indoor pool in winter. Jacuzzi, sauna, turkish baths. ... more less
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- Also Known As:
- Santa Lucia Palma Nova
- Hotel Santa Lucia
- Santa Lucia Hotel Palmanova, Majorca