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“Not as good as years gone by” 3 of 5 stars
Review of Globales Santa Lucia Hotel

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Globales Santa Lucia Hotel
3.0 of 5 Hotel   |   Calle de Duc Estremera 6, 07180 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #13 of 39 Hotels in Palmanova
Certificate of Excellence
derby UK
2 reviews
3 helpful votes 3 helpful votes
“Not as good as years gone by”
3 of 5 stars Reviewed July 17, 2013

just returned from 10 days at Santa Lucia.Been before and sad to say the hotel as gone down ,Only reason for 4 star is location.Safe hire is nearly £5 a day .Travel firms should \insist this is part of basic room requirements.Security was very poor ,we asked for extra key and was just asked for room number and another key was handed over.Hotel states that it is prohibited to reserve sun beds but not policed in any way .Made various complaints about this but all fell on deaf ears .Staff watched one couple put towels on beds at 7-45am and then went on full day excursion to return about 4 pm to take up the beds.Entertainment was a strong point but now repetitive every night .Quiz,Bingo and then a very poor "main act" Think this is due to all inclusive arrangement hotel as brought in ,They know people will stay in as they have paid for drinks etc and will put up with any old rubbish .Out of the 10 days we were there one of the 3 lifts was out of action apparently awaiting "parts"for 9 of them. Shame as hotel was very good.2/3 star is max.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,265 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (516)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
West Malling, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 13, 2013

This is a lovely hotel, right on the beach.... Which is just as well... If you want a sun bed by the pool, be prepared to queue from about 7am until they open the doors at 8am....the pool area is too small and although there is a decked area upstairs, there are no umbrellas. There were 2 in the animation team organising the daytime and evening entertainment - Hannah was nice enough, but Matthew really needs to learn some manners. We found him quite rude and obnoxious - he really has no idea how to speak or deal with adults....
The rooms were clean and comfy, although a little dated. The food was very good, although a little repetitive at times.
Overall, this is a nice hotel in a great location. It would just be better if the sun bed/ umbrella situation was sorted, together with the entertainment team

Room Tip: Pay the extra for the newly refurbished top floors
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  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 13, 2013

Very basic hotel in brilliant position. Paid for superior room, very small for three people, outdated hairdryer, fridge not filled or able to get to as camp bed blocked it. Tea and coffee facilities very poor. Beds very hard, we asked for mattress toppers and had blankets put under sheet! Unable to get sunbed with parasol whole week was told people were getting up at 0630 to get one. Management need to address this. Beach extremely busy and heard that things had been stolen. Food just 3* and very limited choice. Cocktails very sickly and out of a machine. Entertainment diabolical. All English hotel and everyone very friendly including staff. Aircon noisy.

Room Tip: Don't bother with superior room. Told by reception all rooms same size.
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  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 12, 2013

i would like to share my views on this summer holiday.

The hotel was ideally situated near to the beach shops and bars. The staff were fantastic and helpful in everyway.

Food was brilliant, couldn't complain about that.

Hotel was lovely clean. All rooms had a sea view also.

The entertainment team Matthew and Anna, if that's how you spelt it worked so hard and was a credit to the Globals.co. and also to Thompsons. Nothing was to much for him and he helped not only abled people but disabled people. And made everyone feel welcome to the hotel.

This hotel is more for the older person, but that suited us to a "T". We would go again definitely.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 11, 2013

This is a lovely hotel in a fantastic spot. The animation team worked very hard and were very friendly. The Thomson reps were around most of the time and are friendly and helpful. The food is of good quality

Room Tip: All have sea views. I paid extra for a superior room ,although not to expensive, I was a bit disappo...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 10, 2013 via mobile

Hotel is central in Palma nova & great sea view from room. Room was clean, air con worked well & all bathroom facilities good. Not very many plug sockets available & balcony on the small side. Breakfast should have been served until 1030 but they were packing up at 10. Food was very basic & not appealing, we ate out for majority of meals. Wine in hotel was so bad we couldn't drink it. Pool area was cramped and not much shade available, however there is a terrace above with more space which is good. Entertainment hit & miss, very disappointed with The Blues Bros who should not be called that, that is false advertising! Reps were always ready to help but not always accurate - we tooke a trip to the water park & rep said cab would cost 4 euros, it cost 8, he also told us not to hire a float as there were plenty available, we couldn't get one until 2pm after arriving at 10am. Hand sanitisers mostly broken in hotel. Overall, good location, good room but the food, drink & entertainment could be improved for this star rated hotel.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 6, 2013

Me and my friends stayed at this hotel for a week at the end of june and we all agreed it was great! The staff were friendly and made us feel very welcome. We were located right on the beach front and within walking distance of where we wanted to go. We were all inclusive and i felt that the food was good and we could have as much as we liked! We felt like we were safe and surrounded by a decent lot of people! I would definietly recommend this hotel to anyone looking to stay in palma nova. The weather was nice, 30+ some days and it contributed to an amazing week, hope i get go back!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Globales Santa Lucia Hotel

Address: Calle de Duc Estremera 6, 07180 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Palmanova
#8 Romantic Hotel in Palmanova
#14 Family Hotel in Palmanova
Hotel Class:3 star — Globales Santa Lucia Hotel 3*
Number of rooms: 332
Official Description (provided by the hotel):
The Globales Santa Lucia Hotel in Mallorca is located in the best area Palmanova, positioned on the sea in between the beaches of Son Matias and Palmanova. The main floor areas of this hotel in Palmanova, are spacious, with lovely lounges and climate controlled dining room with an exquisite buffet, a pool bar with snacks. At night there is live music and entertainment, including cabaret shows and dancing. The hotel has outdoor swimming pools for adults and children and an indoor heated swimming pool in the winter where you can also enjoy a jacuzzi, sauna and Turkish bath. ... more   less 
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Also Known As:
Santa Lucia Palma Nova
Hotel Santa Lucia
Globales Santa Lucia Hotel Palmanova, Majorca

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