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“Return visit!” 4 of 5 stars
Review of Globales Hotel Santa Lucia

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Globales Hotel Santa Lucia
4.0 of 5 Hotel   |   Calle de Duc Estremera 6, 07180 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #10 of 38 Hotels in Palmanova
Telford, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Return visit!”
4 of 5 stars Reviewed April 15, 2013

This was our third visit to this hotel and we love the location and the reasonable price. The rooms are clean and have a good view, the bar and reception staff are excellent BUT the quality of the food has gone down significantly. We were very disappointed and really feel it is doing the hotel a disservice. We know the entertainment is poor - it always is and the restaurant staff are always slow to clear plates and not particularly friendly but the food on previous visits was always between acceptable and good. They really do need to address this deterioration of food quality or they will lose return custom like us - all we spoke to who have been before said the same!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Globales Hotel Santa Lucia, responded to this review, April 19, 2013
Dear guest,

We would like to thank you for taking time to write a review about your stay at Globales Santa Lucia and for choosing our hotel for your vacation.

In the name of all staff and management we want to express our satifsaction to acknowledge your positive valuation about our products, services and facilities.

About the items that you are not agree, we will take note of them and we will pass it on to our staff, they always checked all comments to know what are we doing wrong and therefore must be improved.

We kindly invite to welcome you back, please contact us to assist you for your next holidays.

Yours sincerely,
Quality Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,096 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (428)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
Bolton, United Kingdom
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed April 15, 2013

Returned from a great stay at this hotel some changes have been made since my last visit. Last year I requested that the restaurant open early for morning flights home this was agreed and am glad to say this is still the practice and is very helpful for people to eat before flying home. This visit we went all inclusive and can recommend the food and drinks at this hotel, I E-mailed the hotel to request a similar room on floor six and thats what we got.. Thank you..
The bedroom is very comfortable with very good storage, you cannot get a better view from any hotel from either side, all rooms have a sea view. The location of this hotel is second to none as are the staff, the Rep was helpful and courteous. The only major problem was the entertainment the Reps in this area need re-training with one needing a personality implant.
A lot of guests we spoke to had the same area of complaint which does ruin the whole experience. Like most who review it we will return again. Thanks for a pleasant holiday.

Room Tip: All rooms are very good with a sea view, rooms overlooking the pool are in the sun most of the day.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Globales Hotel Santa Lucia, responded to this review, April 17, 2013
Dear guest,

Thank you for your loyality when choosing Globales Santa Lucia as the destination for your vacations, also for taking time to post your comment on TripAdvisor.

We would like to express how satisfied we are to read that you had experienced another wonderful holidays. We are very pleased you read you enjoyed our products, services and facilities.

We kindly invite to welcome you back again, please contact us to assist you for your next visit.

Kind regards,
Quality manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 14, 2013

I have just returned from a week-long stay at the Santa Lucia, Palma as part of a group of six. Our overall experience was lovely - very sad to leave a great hotel however there are some areas which, with improvement, could make this hotel even better.

Positives: perfect location on the beach; reasonably priced for the Easter holidays; great food - so much choice - all freshly prepared and delicious; spotlessly clean with rooms of ample size and amenity; gorgeous views, nice pool and sunbeds, helpful, pleasant and hard-working staff.

The main lacking factor of the Santa Lucia is the entertainment; we apreciate that many of the guests are of a certain age, however guests also compiled of young couples and children. The entertainment on offer is not good at all; a complete lack of variety of activities during the day - very outdated 'games' and no real activity at all - what we did witness was hook a duck, darts and skittles - compared to other hotels we have stayed at, this hotel, in terms of its entertainment is compeltely behind the times. The hotel is an excellent basis on whichto provide some quality and exciting entertaiment - it just didn't happen - we were often left looking at each other during some 10pm evening 'shows' wondering what exactly was going on - the 'Abba Tribute' wasn't great and other features were simply awful. There is a game of bingo however not until 9pm with little much happeneing before the 'big' entertainment at 10. Can't fault the enthusiasm of the two entertainment staff however they did seem slightly cluesless - not sure where the blame lies here?

Many other guest we spoke to echoes our feelings -it is a real shame as this is a great hotel to which we would return however only if the entertainment is reported to have improved.

There is a great cafe bar called Son Matias Mar 100 yards from the hitel on the beach front - highly recommend for an afternoon drink in the sun!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Globales Hotel Santa Lucia, responded to this review, April 17, 2013
Dear guest,

We would like to express our deepest gratitude for your generous comments and for posting your review on TripAdvisor.

We are pleased to know that you enjoyed your visit in Globales Santa Lucia. About the items that you are not agree, we will take note of them and we will pass it on to our staff because they always checked guest's comments to know what are we doing wrong and therefore must be improved.

We hope to see you again in any of the hotels of the Globales group, we will be delighted to welcome you back,

Yours sincerely,
Quality manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 14, 2013

having arrived here from a 7 day cruise ,what a welcome, the staff were so welcoming on reception ,we had a 2nd floor room with seaview,it was spacious and clean with tv in the room with limited british channels,the bathroom was of good size but only had a shower and no bath,the dining room was a very good size serving a excellent variety of hot and cold dishes,the entertainmenents room was of excellent size with some poor entertainment except george the american singer/comedian (i never thought americans had british humour) he was brilliant,the A/I drinks package is well worth purchasing only thing is you have to go to a separate part of the bar to be served,the pool area is nice overlooking the beach all in all i would fully reccommend this hotel .

Room Tip: all rooms have a sea view
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Globales Hotel Santa Lucia, responded to this review, April 19, 2013
Dear guest,

First of all, we would like to thank you for choosing Globales Santa Lucia for your vacations.

Thank you very much for your good comments and reviews about hotel, staff and services, opinions like yours are very important to keep working hard every day to exceed the expectations of our customers and achieve ever greater improvement of our staff.

We hope to see you again in any of the hotels of the Globales group, we will be delighted to welcome you back.

Best regards,
Quality manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenock, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 10, 2013

We stayed at this hotel from 2nd to 9th April 2013 as part of a cruise and stay holiday. The previous week we sailed on the "Sprit of the Med" itinerary of the Island Escape, the cruise was all inclusive.
The Entertainment on the Cruise was fabulous and we expected better enertainment at the hotel.
The childrens entertainment team was good and worked hard. The evening entertainment for adults was however not so good and evening shows were not till 10 pm after almost hour was wasted on a single game of bingo!
Our agent only offered us Half Board at the hotel but many of the other travellers from the cruise had all inclusive at the hotel too!
The food was a tale of two halves all with buffet service. The breakfast food offered very fatty Spanish streaky bacon and raw black pudding' although the continental alternatives were OK.
The evening food offered a good choice which was mainly well cooked and there was an option to have both fresh pasta, meat and fish at an efficiently run hotplate run by a really friendly member of staff. The Salad choice was excellent and offered cold meats and sardines etc in addition to the veg and meditteranean pickles.
The staff were very efficient and friendly. Free Wifi is offered in reception but is fairly slow and does not allow downloading of larger files. Premium Wifi is available for 20 Euro a week but a few guests had connection problems.

Room Tip: The hotel chain is gradually upgrading this hotel. Top two floors have been renovated. We were on fl...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertforshire
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed April 10, 2013

Just back from a very enjoyable 5 night stay at the Santa Lucia. The view from our bedroom window was fantastic (room 314), at many hotels you would have to pay a hefty supplement for a sea view but all rooms have one. We booked direct with the hotel and arranged our own flights and transfers and thought it was great value for money. We were a party of 3 generations, grandparents, daughter and grandchildren (10 and 9), we have been to many all inclusive hotels before but my daughter and grandchilderen hadn't and they loved it.
The rooms were ok, it was nice to have a few English speaking tv channels, including BBC1 and BBC2. We always found something we enjoyed at mealtimes and had no complaints about the food. We had told our grandchildren about the kids clubs at other all inclusive hotels we had been to with our other grandchildren but there was very little doing here, maybe it is too early in the season. There were two members of the animation team but not much to do. The children loved the indoor swimming pool and beach which is only steps away, so the lack of daytime activities didn't matter.
Palma Nova is a pleasant area and we would definitely go back to this hotel.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 10, 2013

well what can i say we had a great week here the room was nice and big (with fitted carpet) which was strange but nice at the same time, cleaned every day fresh towels and sheets, every one that worked there was very helpful and friendly, the food was good plenty of choice, there is a little shop in the foyer she sells al sorts including water and newspapers that are the same price as the shops over the road , the only thing i could moan about is they tell you there is a fridge in the room but do not tell you that you pay extra locally, would book here again

Room Tip: ask for pool view very sunny rooms
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Globales Hotel Santa Lucia, responded to this review, April 17, 2013
Dear guest,

Many thanks for your kind comments and positive feedback on TripAdvisor. We're happy to know you enjoyed your recent stay with us and that our services and facilities met with your expectations.

We will pass on your comments to our staff because they do their best in order to make our guests feel at home.

We hope to welcome you back sometime in the near future and thank you for your preference.

Best regards,
Quality manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Globales Hotel Santa Lucia

Address: Calle de Duc Estremera 6, 07180 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Palmanova
#7 Luxury Hotel in Palmanova
#8 Romantic Hotel in Palmanova
#10 Family Hotel in Palmanova
Hotel Class:4 star — Globales Hotel Santa Lucia 4*
Number of rooms: 332
Official Description (provided by the hotel):
Global Hotel Santa Lucia in Mallorca, with a position right on the sea, just 20 m. from the beach, is located in the best area of Palmanova between the beaches of Son Matias and Palmanova. All the rooms have lovely sea views and views of the bay of Palma, in addition to a terrace, full bath, telephone, satellite TV, air conditioning and heating, etc. ... more   less 
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Also Known As:
Santa Lucia Palma Nova
Hotel Santa Lucia
Globales Hotel Santa Lucia Palmanova, Majorca

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