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“Fantastic holiday” 5 of 5 stars
Review of Intertur Hotel Hawaii Mallorca & Suites

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Intertur Hotel Hawaii Mallorca & Suites
4.0 of 5 Hotel   |   Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #4 of 38 Hotels in Palmanova
1 review
2 helpful votes 2 helpful votes
“Fantastic holiday”
5 of 5 stars Reviewed August 25, 2014 via mobile

We 2 adults 1 child age 8 spent 10 nights here, it was the best holiday we've had, the rooms was very big and had a fantastic view, lovely and clean.food lots ov choices,occasionally had to queue to get into dinning area but not for long.staff were pleasant and helpfull, bar at times had to queue but again not for long, entertainment was brilliant, and they even managed to get my girl into the kids club to which in previous holidays she as Neva been to any of them. Plenty ov sun loungers although not found ov getting up early to get 1,the only thing that let's this hotel dwn is the size ov the swimming pool it's far 2 small for the size ov the hotel.will defiantly be coming back to this hotel, best holiday x

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, September 5, 2014
Dear Natalie S. Thank you for your review. It's a pleasure for us to hear that you had in our hotel the best holiday you have had. We will forward your comment onto all our staff.

On the other hand, we take note regarding the size of the pool. We will do our best to improve it in the future.

We are looking forward to seeing you again next year.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,309 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (466)
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English first
Leeds, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 24, 2014

Stayed here for Easter with young family. Difficult to use lifts with pram & pool very small. All sun beds taken so spent the week on the beach. Went half board & hotel charged £6 for gin & tonic so went out on an evening. Staff in restaurant are the rudest ever. Did not want to buy drinks due to price but refused to allow own water in for dinner for 11 month old child!! Arranged early breakfast due to early flight, but we were refused entry by restaurant staff & actually shouted at like a naughty child
Would never stay again.

  • Stayed April 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, September 5, 2014
Dear Angela C. Thank you for your review. We are really sorry to hear that all what you say about our restaurant staff. As customer service is the most important service for us, we will investigate all commented seriously and we will take all measures needed to improve it.

We hope you give us the chance to accommodate you again at any of our Intertur Hotels.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2014 via mobile

We have just returned from this hotel for our 4th year and always have such an amazing time. We can't fault anything wrong with this hotel it is beautiful and all the hotel staff like reception, in the restaurant, the maids and especially the bar staff are very friendly and always there to help you out and have a laugh as we'll as doing their job in a professional manner. We have always had such a great time and we will be returning back again next year. The standards of the hotel has rose and the food has improved by a lot since going up a star. The rooms you can't fault anything wrong with them and even the courtesy room was of a good standard, we would recommend this hotel to anyone as we have never had a bad experience at this hotel and neither have other family members that have been here, this hotel is like paradise and such a perfect place to be you never want to leave there.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, September 5, 2014
Dear Lucyjanexoxo. Thank you very much for your review and for recommending our establishment to anyone. We are pleased to hear that you enjoyed your 4th stay with us. We will forward your nice comment onto our staff.

We cannot wait to see you again next year!

Kind regards
Intertur Hotels Team
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London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 24, 2014

This is was our first time visiting Mallorca. The hotel it lovely, nice decor and and very clean throughout the hotel. We stayed in a family room, the size was big enough to cater for a family of four. Rooms had a modern decor,including the bathroom. The beds were uncomfortable and after afew days had a bad back. We had two single beds that were pushed together to make a double, however they kept moving and sliding apart and you would have to push them back together. That was the annoying part. The staff were friendly, particularly the animation team that encouraged us to take part in day time activities. There's only one food hall, were we had breakfast, lunch and dinner. The choice of foods was fairly minimal and quite repetitive, apart from theme nights such as Oriental or Spanish night, where we managed to taste some home cuisines. There plenty of fried foods, so you won't be disappointed if you like veal or pork, as we had that everyday for lunch or dinner. Salad bar could have had a bigger variety. Watch out for the dirty glasses during meal times, they have such a quick turn over that the glasses don't get a thorough wash and they are often grubby, having to choose clean ones before getting a drink.
The pools are small, however the beach literally on the doorstep makes up for it. The staff at the pool bar are friendly and quick to serve drinks however they don't open till 10.30am, so if your thirsty and need a drink, you have to wait.
Evening entertainment needs improving, kids enjoyed the mini disco, but after that we would go for walks outside the hotel, we rarely stayed for the entertainment. The location is fairly close to Palma Nova and a 10 minute walk to Magaluf, with lots of supermarkets, bars, restaurants, souvenir shops a minute away from the hotel. It was a nice family holiday, but won't be in a hurry to go back.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, September 5, 2014
Dear Sun077. Thank you for your review. We are glad to know that you had a good family holiday in our hotel.

We take note regarding your comment about the bed comfort. We are not used to receive bad comments in this matter so we will investigate it. On the other hand, please be advised that most of our rooms have 2 twin beds pushed together so if you want a double bed it is always on request and subject to availability.

Finally, we take special note regarding the need of improving the variety of the food as well as the quality of the night entertainment. All your comments are always greatly appreciated.

We hope you give us the chance to accommodate you again.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2014 via mobile

Couldn't fault hotel at all. We went with our family of 4 kids, 9yrs-1yr old , and it ticked all the boxes. I have a child who is real fussy eater and never struggled for something for him.
Pool look small but never were over crowded. Also they are extending it over winter
Our 4yr old used the kids club and the leader Bori was fantastic.
Location is great as we love to head out a couple of times to walk off excess food and take kids to the play areas off site
I'm quite fussy and only thing that I could say wasn't great was the desserts, so if that's the only gripe someone has think that speaks volumes for the establishment.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, September 5, 2014
Dear Emma8654. Thank you very much for your feedback. We are glad to hear that you had a nice stay in our hotel and to hear that you recommend our establishment to other users on Tripadvisor.

On the other hand, we take note of your comment about the desserts offered during meals. We will do our best to improve them in the future.

We are looking forward to seeing you again in the future.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 23, 2014

Just come back from 2 week stay here! We were told on arrival we had been upgraded from a twin sea view to a premium room! Lovely balcony with sun loungers, but didn't get all the other extras that are supposed to come with a premium room! However, can't fault the hotel, we went half board and thoroughly enjoyed the experience. All staff that we met were so friendly, especially the lady who greets you in the restaurant, the restaurant manager, the reception staff and the lovely lady who cleaned our room every day! The pool is too small for the size of hotel, but that can't be changed so we can't complain! All in all a great holiday

Room Tip: Choose a sea view room, definitely worth the extra cost
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, September 5, 2014
Dear Jean B. Thank you very much for your review. We are pleased to hear that you had a great holiday in our hotel and to hear that all our staff were friendly with you and your family.

Regarding your comment about a free upgrade received to a Premium Room, please be advised that services (like free WIFI, playstation...) are only included if guests have paid for the room.

We are looking forward to seeing you again very soon!

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2014

This is our 4th time in this hotel. And once again it didnt fail us. As a young family we need convenience and familiarity aswell as cleanliness and comfort. Hotel Hawaii far surpasses other hotels we have ever visited on all counts. Since the refurbishment the hotel is of amazing standards in decor and cleanliness. 5 star in our opinion. The rooms are cleaned everyday to a brilliant level and the maids are always lovely. The food has definitely improved. Constantly being replaced as items ran low and always enjoyable. I like the fact you can make a good meal selection rather than constantly being served buffet style foods. The evening entertainment was always extremely good. Our views on the bar staff are that they have never been anything other than polite, friendly and professional. We love this hotel and booked again for 2015 the evening we returned home.

Stayed July 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, September 3, 2014
Dear Joanne L. Thank you very much for your review. We are really happy to hear that you enjoyed your 4th stay in our hotel and to know that once again we met all your expectations. We will forward your comment onto our staff. They will be pleased to hear all what you say.

We cannot wait to see you again next year!

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Intertur Hotel Hawaii Mallorca & Suites

Address: Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Palmanova
#3 Luxury Hotel in Palmanova
#5 Romantic Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Intertur Hotel Hawaii Mallorca & Suites 4*
Number of rooms: 230
Official Description (provided by the hotel):
The Intertur Hotel Hawaii Mallorca is a 4 stars hotel that bids you all the convenience and comfort of an all-inclusive hotel in Palma Nova, ideal for families and couples who wish to enjoy a holiday at the beachfront in Torrenova. The comfortable rooms with terraces, the excellent service from the staff and the varied gastronomical buffet are combined with fun-filled entertainment during the day as well as the evening, for adults as well as children, playgrounds, entertaining sports and various excursions around our hotel. All service on offer during your holiday in Torrenova is carried out by professionals. The hotel services are:•Pools for adults and children•Air-conditioned restaurant•Poolside bar•Café•Chill Out Terrace•Terrace with sun lounges•Garden and Gym Circuit•TV and video area•Internet Corner and WiFi•24-hour reception in 5 languages: Spanish, English, German, French and Russian•Fax service•Outdoor game room•Indoor mini club•Money exchange services•Car rental•Cots for babies free of charge.The Intertur Hotel Hawaii Mallorca boasts 230 double rooms, triple rooms, Suites, Junior Suites and premium rooms in Torrenova. All rooms are fully equipped: satellite-TV, air-conditioning, heating, telephone, a safe (with charge), Wifi (with charge), terrace and a complete bathroom with hairdryer. They are spacious and some of them are especially suitable for families with children, where up to 4 beds can be placed without compromising on your comfort. Cots for babies are available at no extra cost. The Suites are very spacious rooms with capacity for 3 adults and 2 children or 2 adults and 3 children. They have a large bedroom, an independent lounge allowing you to relax without leaving the hotel room, a complete bathroom and a terrace with a spectacular view of the sea. They have flat-screen TV, coffee and tea-making facilities, mini bar (with charge), bathrobes and slippers, hair dryer,free WIFI and tablet available (1 device), pillows a la carte, Music Centre Station, make-up mirror and snacks and wine on arrival. The Junior Suites are available for 4 persons (up to 3 adults), lounge and bedroom (in the same area) as well as a large terrace with sun beds where you can relax in the sun whilst enjoying an aperitif overlooking the stunning sea views. This type of room includes the same services than the Suites.The Premium rooms bid you a stay filled with comfort. Presenting you with a different style of furniture to the other rooms, they are equipped to make sure you get your rest and that the whole family stays entertained: Large flat screen TV, DVD/Play Station, Free Wi-fi*, Music Center Station, coffee and tea making facilities, mini bar, bathrobe, slippers, terrace, hairdryer, make-up mirror, pillows à la carte, tablet available during your stay with free WIFI (1 device) connection so you can keep up to date with the daily news, e-mails, social network sights, photos etc... ... more   less 
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Also Known As:
Hawaii Mallorca Hotel
Hotel Hawaii Majorca
Hotel Hawaii Palma Nova
Hawaii Mallorca Palma Nova
Hawaii Hotel Palma Nova
Hotel Hawaii Mallorca
Intertur Hotel Hawaii Mallorca & Suites Palmanova, Majorca

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