We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great holiday, shame the pool is so small!” 4 of 5 stars
Review of Intertur Hotel Hawaii Mallorca

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Intertur Hotel Hawaii Mallorca to your Saves list
Intertur Hotel Hawaii Mallorca
4.0 of 5 Hotel   |   Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #4 of 38 Hotels in Palmanova
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great holiday, shame the pool is so small!”
4 of 5 stars Reviewed August 23, 2014

Just come back from 2 week stay here! We were told on arrival we had been upgraded from a twin sea view to a premium room! Lovely balcony with sun loungers, but didn't get all the other extras that are supposed to come with a premium room! However, can't fault the hotel, we went half board and thoroughly enjoyed the experience. All staff that we met were so friendly, especially the lady who greets you in the restaurant, the restaurant manager, the reception staff and the lovely lady who cleaned our room every day! The pool is too small for the size of hotel, but that can't be changed so we can't complain! All in all a great holiday

Room Tip: Choose a sea view room, definitely worth the extra cost
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, September 5, 2014
Dear Jean B. Thank you very much for your review. We are pleased to hear that you had a great holiday in our hotel and to hear that all our staff were friendly with you and your family.

Regarding your comment about a free upgrade received to a Premium Room, please be advised that services (like free WIFI, playstation...) are only included if guests have paid for the room.

We are looking forward to seeing you again very soon!

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,287 reviews from our community

Traveler rating
    586
    427
    181
    63
    30
See reviews for
590
391
8
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (455)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2014

This is our 4th time in this hotel. And once again it didnt fail us. As a young family we need convenience and familiarity aswell as cleanliness and comfort. Hotel Hawaii far surpasses other hotels we have ever visited on all counts. Since the refurbishment the hotel is of amazing standards in decor and cleanliness. 5 star in our opinion. The rooms are cleaned everyday to a brilliant level and the maids are always lovely. The food has definitely improved. Constantly being replaced as items ran low and always enjoyable. I like the fact you can make a good meal selection rather than constantly being served buffet style foods. The evening entertainment was always extremely good. Our views on the bar staff are that they have never been anything other than polite, friendly and professional. We love this hotel and booked again for 2015 the evening we returned home.

Stayed July 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, September 3, 2014
Dear Joanne L. Thank you very much for your review. We are really happy to hear that you enjoyed your 4th stay in our hotel and to know that once again we met all your expectations. We will forward your comment onto our staff. They will be pleased to hear all what you say.

We cannot wait to see you again next year!

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 22, 2014 via mobile

The view is amazing, the service from the staff is brilliant. The bartenders are so friendly and always on hand to get your drinks. The food is good although there could be more variety in the salad section. The cleaning of the rooms is fantastic, the pool is great, the entertainment is unbelievable especially Charley and Elvin! Overall this is the best hotel ever and would want to go nowhere else on Holiday apart from here!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, September 3, 2014
Dear Isaac2476. Thank you very much for your review. We are really happy to know that you had an amazing holiday in our hotel. We will forward your nice comment onto our staff.

On the other hand, we take note regarding your comment about the salad variety during meals. All your comments help us to improve our services.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 21, 2014

We stayed at this hotel on 2 August for 10 nights all inclusive and what a beautiful hotel! Family of 4 me, husband and 2 sons age 4 and 13. Room lovely and spacious with laminate flooring much better than tiled I think. TV with English channels including cbeebies. Fridge and tea making facilities a nice touch but the best thing ever was the view ftom our room, Breathtaking!! Overlooking the sea and pool.
Couldn't fault the food plenty of choice all very fresh and hot food hot! Drinks were good and never waited more than a minute to be served at the pool bar or in side bar.
Pools were fine. We spent most of our time around the small pool due to having a little one with us. Could do with more umbrellas around pool and also reclining sunbeds but these are minor whinges.
Just along past the pool there is a few steps into the sea where you can go for a swim which all 4 of us did nearly every day it was magic.
Beach on your doorstep lots of shops 2 mins from magaluf although no bother from there at all. Katmandu house worth a visit and the western water park is good although is expensive once inside for drinks etc. Boat trip very good booked with the guy outside of Blue bar very friendly staff on boat take a picture of you on the way on and it's only 5 euro and very good quality too.
Right let's get to the BEST bit. The kids club and entertainment was fantastic! My little boy went to the kids club nearly every day and really enjoyed it. They did a range of different activities including different themed days like cowboy day pirate day etc. Always did pool activities along with inside stuff. The kids club leader Bory is brilliant! She looks after the children very well and is lots of fun whilst remaining professional at all times never letting the children out of her sight! She also runs the kids mini disco at night which is also very good and where children get certificates etc for their participation in activities. And even one night a week Bory takes all the children for their evening meal and also has a cinema night after kids disco on one night. My 4 yr old loved it!
We didn't see much of the adult entertainment so can't really comment although there was always a live singer at the pool bar area every night which was always sounding good aswell as the usual bingo, snake shows etc going on inside.
All in all a fantastic holiday and hotel. All staff everywhere were always very friendly to us. Thank you Hotel Hawaii we will return.
Special Thankyou to Bory I hope you read this. Lots of love little Zac x

Stayed August 2014, traveled with family
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, September 3, 2014
Dear truegeordies. Thank you for your nice review. It's a pleasure for us to hear that you had a fantastic holiday in our hotel and to hear that all our staff were always friendly. We are also proud to know that your son enjoyed with our entertainment team (especially with Bori). We will forward your comment onto her!

On the other hand, we take note regarding the need of more umbrellas and reclined sunbeds in the pool area. All your comments are greatly appreciated.

We cannot wait to see you again.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 20, 2014

We had an amazing stay at the Hawaii all the staff cannot do enough for you. We did not have alot to do with the reception staff but the one time we did they sorted the problem which was noisy neighbours out straight away even gave us a gift. The restaurant is amazing what people have to complain about I really don't know, they have so much choice and it is all cooked well. we were so impressed with the breakfast the sausages and bacon are lovely. Our daughters loved the pancakes. We loved the themed nights and the staff are so friendly, the lady that welcomes you every night is lovely and we were half board so we chose to do there deal of 12euros a night drink all you can while you are in the restaurant. Which really worked well. the bar staff were friendly especially Jaime he was very friendly and always got our drinks for us really made our stay special. The only let down I would say was the entertainment it just seemed to be a bit hit and miss, Elvis and Phil colins were good but everything else seemed to be for younger kids our daughters are 15 and 11. But there are so many bars around that it did not ruin it for us,we also enjoyed walking along the front I think we must have walk 4 miles a night it was lovely. We did't stay around by the pool the beach is so close 2min walk away and we got the sunbeds most days which was 13.50euros so worth it. The pool is small and I did not want to join the towel brigade in the morning, not my idea of a holiday. I would say as well that the entainment staff pay a lot of attention to the ones that get a sunbed everyday by the pool. We went on 2 boat trips we booked them through the lovely man who stands by the blue bar he is lovely and talking of the blue bar it is a must.such a lovely family who run it we had a burger followed by a icecream one day and it was amazing. Be aware if you go to the western water park you pay a lot before you get there 96euros for the 4 of us, then you have to rent a ring to go on some of the slides 12euros and a locker was 5euros. Food and drink was so exspensive. Marinaland was so worth the money,just to see the dolphin show and our girls had a photo touching one of the dolphins made it a wonderful memory. it was 20euros each and you got a photo as well. We had room 434 AMAZING VIEW, so much to see each day with all the gorgeous boats. I would defo recommend this hotel to familys, don't be scared of Magaluf either. we walked around the shops and the bars on magaluf beach they are amazing,i would not like to walk around there after 10 at night but before that it is fine, I said to my husband it is like waiting for the zombies to come out. We did not have any problem on the plane with noisy magalufers or did they affect our stay. The hotel is about 5 min walk from the main strip but you would not know that from the hotel. Thank you to all at the Hawaii for making it a special stay for my family.

Room Tip: you must pay for a sea view it will make your stay so much better
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, September 2, 2014
Dear Clare m. Thank you very much for your comment and for recommending our hotel to families on Tripadvisor. We are pleased to hear that you enjoyed your family holiday in our hotel and to hear that you enjoyed the food served in the restaurant. We will forward your comment onto our staff.

On the other hand, we will try our best to improve the night entertainment in the future.

We are looking forward to seeing you again in the near future.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 19, 2014

We have just returned from 11 night stay at Hotel Hawaii, we stayed in room 648, a junior suite. The room was excellent huge balcony with sun loungers looking over the bay, good size, and excellent air con. Room was cleaned daily however was a smell of urine in the bathroom every day which was off putting and easily resolved with a good douse of bleach, also our windows to the balcony area and shower glass were not cleaned at all during our stay handprints from our son on the balcony which made the room unsightly. However overall was clean enough. Food was lovely plenty of variety, service at restaurant wasnt great the staff quite rude apart from Victor, who I think is the manager always a nice smile and very accommodating. The bar is severely under staffed particularly the pool bar during the day, we would often order order two soft drinks each which appeared to be frowned upon, as the soft drinks are only served in small glasses (reason being they will get warm and be thrown aside)? But they will happily serve you pints of beer all day long? I think as an adult one should be able to order a pint of coke/lemonade especially with huge queues!! Also the bar closes religiously at 11:30 every evening which isn't a problem but if you are in the queue and the clock strikes 11:30 you are dismissed ( literally). I think the hotel needs to introduce a ruling of no children ordering drinks as I was stood in front of 5 little girls all ordering from different bar tenders as I reached the front of the queue I was told 'bar closed' end of story! Hotel was accommodating on our last day we where able to keep our wristbands on till we left which was great other hotels remove them at checkout, we enjoyed our stay mainly down to the company, location and food, staff training needed on customer relations in future before I would consider rebooking!

  • Stayed August 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, September 2, 2014
Dear Cally057. Thank you for your comment. We are glad to hear that you enjoyed your stay in one of our Junior Suites with sea view. On the other hand, if you have any problem with some facility of your room we recommend you to contact immediately with reception who will be pleased to help you.

We take note regarding your comment about the customer service in our restaurant and bar staff as well as your comment about the plastic cups used for soft drinks. All your comments help us to improve all our services and facilities.

We hope you give us the chance to accommodate you again if you return to Palmanova in the future.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 18, 2014

Great location and rooms very smartly renovated but on the small size ours had sea view and the rest of the hotel is very smart,clean and spacious
We were all inclusive and food was very good over our 8 days.kids club excellent and all staff involved were great night time entertainment was good and the terrace bar was amazing looking out from comfy smart furniture also as nice walks alongside the sea front to town and beaches the only down side is the pool area which is small and only very limited parasols which people were up at 630am to reserve there spot for the sunbed man releasing the chains at 8am !!!......but would we go back defo we all had a fab time
Thankyou

Room Tip: Defo worth booking premium room get free Wifi and sea view
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, September 2, 2014
Dear Chris N. Thank you for sharing your experiences with other users on Tripadvisor. We are pleased to hear that you enjoyed every service and facility offered in our hotel and to hear that our staff was always helpful.

On the other hand, we take note regarding the need of adding more parasols in the pool area.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Intertur Hotel Hawaii Mallorca? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Intertur Hotel Hawaii Mallorca

Address: Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Palmanova
#3 Family Hotel in Palmanova
#6 Romantic Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Intertur Hotel Hawaii Mallorca 4*
Number of rooms: 230
Official Description (provided by the hotel):
The Intertur Hotel Hawaii Mallorca is a 4 stars hotel that bids you all the convenience and comfort of an all-inclusive hotel in Palma Nova, ideal for families and couples who wish to enjoy a holiday at the beachfront in Torrenova. The comfortable rooms with terraces, the excellent service from the staff and the varied gastronomical buffet are combined with fun-filled entertainment during the day as well as the evening, for adults as well as children, playgrounds, entertaining sports and various excursions around our hotel. All service on offer during your holiday in Torrenova is carried out by professionals. The hotel services are:•Pools for adults and children•Air-conditioned restaurant•Poolside bar•Café•Chill Out Terrace•Terrace with sun lounges•Garden and Gym Circuit•TV and video area•Internet Corner and WiFi•24-hour reception in 5 languages: Spanish, English, German, French and Russian•Fax service•Outdoor game room•Indoor mini club•Money exchange services•Car rental•Cots for babies free of charge.The Intertur Hotel Hawaii Mallorca boasts 230 double rooms, triple rooms, Suites, Junior Suites and premium rooms in Torrenova. All rooms are fully equipped: satellite-TV, air-conditioning, heating, telephone, a safe (with charge), Wifi (with charge), terrace and a complete bathroom with hairdryer. They are spacious and some of them are especially suitable for families with children, where up to 4 beds can be placed without compromising on your comfort. Cots for babies are available at no extra cost. The Suites are very spacious rooms with capacity for 3 adults and 2 children or 2 adults and 3 children. They have a large bedroom, an independent lounge allowing you to relax without leaving the hotel room, a complete bathroom and a terrace with a spectacular view of the sea. They have flat-screen TV, coffee and tea-making facilities, mini bar (with charge), bathrobes and slippers, hair dryer,free WIFI and tablet available (1 device), pillows a la carte, Music Centre Station, make-up mirror and snacks and wine on arrival. The Junior Suites are available for 4 persons (up to 3 adults), lounge and bedroom (in the same area) as well as a large terrace with sun beds where you can relax in the sun whilst enjoying an aperitif overlooking the stunning sea views. This type of room includes the same services than the Suites.The Premium rooms bid you a stay filled with comfort. Presenting you with a different style of furniture to the other rooms, they are equipped to make sure you get your rest and that the whole family stays entertained: Large flat screen TV, DVD/Play Station, Free Wi-fi*, Music Center Station, coffee and tea making facilities, mini bar, bathrobe, slippers, terrace, hairdryer, make-up mirror, pillows à la carte, tablet available during your stay with free WIFI (1 device) connection so you can keep up to date with the daily news, e-mails, social network sights, photos etc... ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Despegar.com, Travelocity, Venere, Priceline, TripOnline SA, Hotels.com and Tingo so you can book your Intertur Hotel Hawaii Mallorca reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hawaii Mallorca Hotel
Hotel Hawaii Majorca
Hotel Hawaii Palma Nova
Hawaii Mallorca Palma Nova
Hawaii Hotel Palma Nova
Hotel Hawaii Mallorca
Intertur Hotel Hawaii Mallorca Palmanova, Majorca

Owners: What's your side of the story?

If you own or manage Intertur Hotel Hawaii Mallorca, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.