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“Panda Panda Panda!!!!” 5 of 5 stars
Review of Intertur Hotel Hawaii Mallorca

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Intertur Hotel Hawaii Mallorca
4.0 of 5 Hotel   |   Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #4 of 38 Hotels in Palmanova
scotland
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Panda Panda Panda!!!!”
5 of 5 stars Reviewed October 28, 2013

Myself, my wife and seven yr old son stayed here for a week in October. We were all inclusive.

We were on the 6th floor, the room was lovely and clean with a great view of the bay. The food was lovely and hot with plenty of choice there was something for everyone even the most fussy of eaters. The wine in the restaurant was rough so we didn't drink it.

The pool area was nice and we didn't have any trouble getting a sunbed as it was the end of the season.

The hotel is right next to a beautiful beach so that you have the choice of beach or pool. There are several pubs,Scottish, Welsh and English next to the hotel if you fancy a wee change. Can highly recommend The Scotsman.

The Panda Club for the children was excellent, thanks to Sylva. The evening entertainment for the children was brilliant...even the Dads could be guest Panda!!! Creating a great memory.

The adult entertainment was a bit of a hit and a miss, but you could sit outside on the balcony overlooking the bay. Watch out for photo opportunities with the animals as they are grossly overpriced and you are expected to pay 25 euros before you see the picture!! The guy with the parrots verbally harassed us for not buying the picture.

Overall the staff were nice, the reception staff were curt and reluctant to crack a smile. The bar staff were OK.

Overall we felt this was great value for money with a few small improvements and it would be superb. We are thinking of returning here for the Easter break.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, November 18, 2013
Dear scottishpiper. Thank you very much for your comment. We are pleased to hear that you had a great time at our hotel and to hear that you enjoyed the evening entertainment and the Panda Club as well.

On the other hand, we take note regarding the need of improving the adult entertainment. All your comments are greatly appreciated.

We are looking forward to seeing you again next Easter!

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,230 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Chesterfield, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 27, 2013

Just as a pointer with regards my review, having been travelling abroad for a good 30 years I have been fortunate to experience some great hotels / resorts and enjoyed some truly special holidays, sadly there has also been a good deal that have never quite lived up to the glossy reviews often found in the tour operator brochures.

The Hawaii sadly failed miserably in what are the key basic areas that we all take for granted when saving our hard earned money all year round for what should be a fantastic holiday.

The Good

The Hawaii's location is almost perfect, set in an elevated spot over looking the ocean, fantastic views across the coast line and only a minute away from a superb beach, this is what attracted us to the Hawaii and it genuinely did not disappoint.

The grounds and pool area were spotless and the rooms were of a generous size, modern in feel, great walk in showers and with balconies allowing you to enjoy the perfect views.

The resort centre is only a few minutes walk away, lots of bars and good restaurants, plenty for all tastes and the Hawaii is an ideal base for that stroll back too when your bed is calling.

The Bad

When paying a premium for that All Inc package, key has to be the quality of the food, the Hawaii certainly did not deliver be it either at breakfast, lunch or dinner, the produce was simply of a poor standard, no where near to the quality of the star rating this hotel boasts.


The Very Ugly

How so disappointed that a hotel of this standard could employ the most ignorant, arrogant and un-friendly bar staff I have ever had the misfortune to meet, yes, every year we all get the odd one and of course we all have those favourites that we want to be served by, but this hotel and please my opinion was shared by almost every other person I spoke with agreed that each and every one of them both in the pool and evening bars were a complete disgrace.
Based on how we were spoken too and generally treated we spent almost every evening out of the hotel.


Now if we were inclined we could argue that as the hotel was closing for the season as we were leaving that these guys had had a long summer and were ready for a break, this is simply not an excuse, we found their behaviour a disgrace and management should be aware that this cannot be tolerated.

In addition to the poor service, be aware that the computers are not effectively policed, we were made aware of an incident where porn was being openly viewed by an adult!

Now there were other niggly points that would not normally have warranted a review being posted but for info purposes:

* There is no pool side bar serving the usual burgers / pizza's all food has to be consumed in the main restaurant!
* Sun beds were always reserved early, not a problem for us as we used the beach but annoying for many families wishing to use the pool area.
* The evening entertainment we were told was a joke but I think has been logged previously.


Myself and my family will of course not be returning to this hotel and yet will return to the lovely part of Majorca that is Palma Nova.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, November 18, 2013
Dear Paul F. Thank you very much for all your feedback. We are really sorry to hear that you didn't enjoy your stay at our hotel. First of all, we will investigate all what you say about our bar staff (even though we are not used to receiving bad comments about their work) and we will take all measures needed to solve it due to, for us, a nice customer service is the most important service to be guaranteed.

On the other hand, we take note regarding the need of improving the AI service. We always try our best to offer a good selection of food and always with a good standard of quality and variety. However, it is not always easy to satisfy the taste of all our guests. This way, we will do our best to improve this service in the future. All your comments are greatly appreciated.

Finally, we take note regarding the last points mentioned and we will do our best to improve all them.

We hope you give us the chance to accommodate you again in the future.

Best regards
Intertur Hotels Team
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Oulu, Finland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 27, 2013

This hotel had everything we had hoped for! The rooms are reasonable and clean and it doesn't matter on which side of the hotel your room is located, the view is amazing from every room. The food was very good even though we got a little bit tired of it in a week. Maybe the best thing of the hotel is its staff! They are very friendly, humorous, and always give some advices to a tourist. The hotel is full of British and you hardly see people from other countries! We were there with three friends and this hotel is focused on families and giving entertainment for them. But we did enjoy and I recommend this hotel to everyone!

Stayed October 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, November 18, 2013
Dear Ville N. Thank you very much for your comment and for recommending our hotel to other users on Tripadvisor. We are really happy to hear that you enjoyed your stay with us and to hear that everything was to your liking.

We are also glad to receive such good comments about our staff. We will forward your comments onto them.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2013

Just arrived home yesterday from 2 weeks in Majorca! This is the second year we have stayed at the Hawaii hotel and as a family of four we had a fantastic time, our hotel room had plenty of space for the kids to play and move around whilst we got ready to go out. The food was great, fresh and lots of choice, the staff were friendly and couldn't so enough help. The kids had a fantastic time in the kids panda club (needed extra baggage for all the things they made and medals they won) they did lots of art and played a variety of sporty games, met a lot of new friends leaving my husband and I to relax by the pool without feeling guilty, then the mini disco after dinner was also great for them and my husband and I both helped out being panda and joining in. Even the entertainment was good for kids and adults alike.

The hotel is only 2 minutes from the beach and shops. As you can see we just loved the hotel and if we get chance to go back next year we will. If you have kids I would recommend holidaying at the Hawaii its great!!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, November 18, 2013
Dear Emma R. Thank you for your nice review. We are glad to hear that you enjoyed once again your family holiday at our Intertur Hotel Hawaii Mallorca.

We are also happy to hear that everything was to your satisfaction during your stay with us and to hear that your children enjoyed all the entertainment.

Thank you for recommending our hotel and we are looking forward to seeing you again next year.

Best regards
Intertur Hotels Team
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Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 25, 2013

Recently stayed at the Hawaii with my husband and 2 sons, age 9 and 6 and have to say this is one of the best hotels we have stayed in. Couldn't fault a thing.

Location great and lovely views and right next to the beach. We stayed on the first floor with a sea view, room was spacious and cleaned daily with clean towels every day. Great variety of food, you would have to be fussy to say it wasn't good, in the week we were there the restaurant had themed nights including mexican and chinese and although the hotel was fully booked we always found a table for 4 no problem, staff were very efficient clearing the tables.

This is the first time my kids have been to a holiday kids club and they thoroughly enjoyed it with lots of activities. Great activities for adults too including archery and water polo which was enjoyed by many great families we had met. Also with hotel located right on the water, great for fishing! Pool area did get busy and was a rush for a daily sunbed but as hotel was fully booked families did want to be able to sit together, think human nature nowadays so didn't bother us.

Evening entertainment was also good and varied including acrobatics, snake show, singer impersonators and not forgetting mini disco, music and bingo with Silvia, Toni and Panda! Silvia and Toni were great always making sure everyone was having a good time and joining in.

We can't wait to return! already looking into going back next year!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, November 15, 2013
Dear COCKBURNS2013 ,
Thank you very much for your feedback. We are pleased that all in all you have enjoyed your family holiday and that we have met your expectations. We will forward your positive valuation on our staff .
We hope to get the chance to welcome you in the near future.
Receive our warmest regards
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 24, 2013

Stayed here for 4 nights with some friends. Nice and clean hotel but the food choice was poor to average and some of the staff could do with a few lessons in being happy and friendly. After being marched out the restaurant because they could not see my all inclusive band and could not understand what I was saying but let me back in when they realised they had mad a mistake. As the food was poor we had meals out and drank in the local sports bar because the cruzcampo beer was not the best. Pool and sun bathing area not very big for the size of the hotel, Been to Majorca many times to better hotels with a lot better service so will not be going back to this hotel.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, November 15, 2013
Dear Shabbarunner ,
Thank you for your feedback. We regret you found your recent stay with us unsatisfying.
We will take your views into account and will try to improve our services in the future.
Please accept our apologies for this mistake. We understand it made you feel unconfortable.
With best regards
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Belfast, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 24, 2013

What a great holiday!! We went with our 11 month old, and had a lovely time! Hotel was spotless, food was excellent.. We didn't eat out once in the two weeks we were there! Location perfect...Amazing pool and sea views! We were on the second floor... Only criticism was the lifts. Made for 2/3 ppl.. With us needing to take the lifts with the buggy we found we had to wait for a free lift. If this had of been peek season I'd say it would have been a nightmare.. But apart from that I could not fault this hotel. So much so we are planning a return visit in April 2014

Stayed October 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, November 12, 2013
Dear lisatee98 ,
Many thanks for your feedback and nice review. We are pleased that you have enjoyed your holiday..
We are looking forward to seeing you again in the near future .
Best regards
Report response as inappropriate
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Additional Information about Intertur Hotel Hawaii Mallorca

Address: Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Palmanova
#3 Family Hotel in Palmanova
#7 Romantic Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Intertur Hotel Hawaii Mallorca 4*
Official Description (provided by the hotel):
The Intertur Hotel Hawaii Mallorca is a 4 stars hotel that bids you all the convenience and comfort of an all-inclusive hotel in Palma Nova, ideal for families and couples who wish to enjoy a holiday at the beachfront in Torrenova. The comfortable rooms with terraces, the excellent service from the staff and the varied gastronomical buffet are combined with fun-filled entertainment during the day as well as the evening, for adults as well as children, playgrounds, entertaining sports and various excursions around our hotel. All service on offer during your holiday in Torrenova is carried out by professionals. The hotel services are:•Pools for adults and children•Air-conditioned restaurant•Poolside bar•Café•Chill Out Terrace•Terrace with sun lounges•Garden and Gym Circuit•TV and video area•Internet Corner and WiFi•24-hour reception in 5 languages: Spanish, English, German, French and Russian•Fax service•Outdoor game room•Indoor mini club•Money exchange services•Car rental•Cots for babies free of charge.The Intertur Hotel Hawaii Mallorca boasts 230 double rooms, triple rooms, Suites, Junior Suites and premium rooms in Torrenova. All rooms are fully equipped: satellite-TV, air-conditioning, heating, telephone, a safe (with charge), Wifi (with charge), terrace and a complete bathroom with hairdryer. They are spacious and some of them are especially suitable for families with children, where up to 4 beds can be placed without compromising on your comfort. Cots for babies are available at no extra cost. The Suites are very spacious rooms with capacity for 3 adults and 2 children or 2 adults and 3 children. They have a large bedroom, an independent lounge allowing you to relax without leaving the hotel room, a complete bathroom and a terrace with a spectacular view of the sea. They have flat-screen TV, coffee and tea-making facilities, mini bar (with charge), bathrobes and slippers, hair dryer,free WIFI and tablet available (1 device), pillows a la carte, Music Centre Station, make-up mirror and snacks and wine on arrival. The Junior Suites are available for 4 persons (up to 3 adults), lounge and bedroom (in the same area) as well as a large terrace with sun beds where you can relax in the sun whilst enjoying an aperitif overlooking the stunning sea views. This type of room includes the same services than the Suites.The Premium rooms bid you a stay filled with comfort. Presenting you with a different style of furniture to the other rooms, they are equipped to make sure you get your rest and that the whole family stays entertained: Large flat screen TV, DVD/Play Station, Free Wi-fi*, Music Center Station, coffee and tea making facilities, mini bar, bathrobe, slippers, terrace, hairdryer, make-up mirror, pillows à la carte, tablet available during your stay with free WIFI (1 device) connection so you can keep up to date with the daily news, e-mails, social network sights, photos etc... ... more   less 
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Also Known As:
Hawaii Mallorca Hotel
Hotel Hawaii Majorca
Hotel Hawaii Palma Nova
Hawaii Mallorca Palma Nova
Hawaii Hotel Palma Nova
Hotel Hawaii Mallorca
Intertur Hotel Hawaii Mallorca Palmanova, Majorca

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