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“Our stay was absolutely fabulous.” 5 of 5 stars
Review of Intertur Hotel Hawaii Mallorca

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Intertur Hotel Hawaii Mallorca
4.0 of 5 Hotel   |   Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #4 of 38 Hotels in Palmanova
1 review
1 helpful vote 1 helpful vote
“Our stay was absolutely fabulous.”
5 of 5 stars Reviewed September 9, 2013 via mobile

We had a fantastic holiday, lovely clean hotel, friendly helpful staff.. We had room 641 which was fabulous, big balcony with fab views, the pool area was spotlessly clean as was the pool, we watched them steam clean the area every morning.. The food was lovely with two theme nights, our party consisted of seven adults, two teenagers and two younger children there was something for everyone. The location was fab with the beach a stone throw away. The staff were warm and helpful, and good fun.. Definately would go there again, a holiday to remember.. Would highly recommend this hotel.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, September 18, 2013
Dear Carolinelark. Thank you for your feedback and for recommending the establishment to other users on Tripadvisor. We are really proud to hear that you had a "holiday to remember" at our new 4 stars hotel. It's a pleasure for us to see that we met all your expectations. We will forward all your comments onto the staff of the hotel.

We are looking forward to seeing you again in the near future.

Best regards
Intertur Hotels Team
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1,282 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (451)
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northampton
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 8, 2013

Just returned from the Hotel Hawaii wonderfully clean hotel with excellent room with a perfect sea view paid extra but worth every penny, balcony easily 20ft long by 6ft wide with table & chairs and two sunbeds very private if you wish to sunbathe away from the main pools, also free paper everyday.Only had breakfast as we were visiting relatives so out for meals with them, breakfast choice was amazing the choice was excellent something for everybody. Heard that the full inclusive menu was also excellent. Would certainly visit again ........

Room Tip: Rooms on the 6th floor have large balconies and sunbeds very private if you wish for extra peace and...
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, September 18, 2013
Dear jean b. Thank you for your feedback. We are proud to know that you had a brilliant holiday at our hotel, as well as to hear that you enjoyed your stay at one of our new Junior Suites (equipped with a big terrace and sunbeds).

We cannot wait to see you again!

Kind regards
Intertur Hotels Team
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Thurso, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 8, 2013

We had a lovely holiday here at the hawaii this was our 4th stay here.Room was lovely with great views over the bay. We usually come in June which had always been good as we can usually get one of the chairs for myself and a sunbed for my husband but this was not possible this time. When my husband asked one group if we could have one of there five chairs as well as five sunbeds explaining i had problems with using the sunbeds he was told no as all there group was not down at the pool yet.They could see i was on sticks so not making it up. I always thought british people would help the disabled its not a joke having M,S. My husband could only get me a chair on three days and you are not allowed to move the chairs from the bar.So this spoilt my holiday a bit. The hotel needs more chairs as not everyone can lie on a sunbed. I just wish you would stop people leaving there towels on the sunbeds when they don:t even show up to use them. the bar staff were great except one who always had a grumpy face, waiting staff were all very nice. The evening shows were a bit mixed snake show was rubbish and parrot show not much better.

Room Tip: always had a nice room been on the 2nd 3rd and 7th floor
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, September 18, 2013
Dear NCWC. Thank you for your review. We are very happy to hear that you enjoyed your 4th holiday at our hotel. However, we are sorry to hear that your bad experience with the chairs at the pool area spoilt a bit your holiday. We will do our very best to improve this situation in the future.

Also, we take note regarding the comment about the night entertainment. All your comments always help us to improve our services.

We are looking forward to seeing you again very soon.

Kind regards
Intertur Hotels Team
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Launceston, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 8, 2013

Just returned from a 2 week stay at the Hawaii, 3 star trying to be a 4 star. We upgraded from HB to AI adults 30 euros a day children £15 euros on the 1st sept that goes down to 22 euros and 11 euros. As drinks are 4 star prices worth the money. However as my daughter is 13 had to pay adult price upgrade which I think is unfair. Bar staff very nice a helpful. Reception depends who is on duty. !!!
Rooms cleaned daily. We had a nice size room for the four of us. Lovely sea view. 236
Kids club my 7 year old went most days enjoyed it however some days she said it was boring. The girls worked very hard.
Entertainment in the evening was hit and miss. Need to give the bingo up as all it did was kill the evening win a voucher for a free cocktail or drink upgrade not worth the bother. Chairs and tables looked like they were from a cafe. Big pillars blocked a lot of the very small stage. So you could hear but not see what was going on.
The second week a few groups of men and women on the booze all day and night loud and brash language not good With children around. Don't think management cared who stayed as long as hotel was full.
Pool area a bit small however never a issue getting a sunbed. Pool area needed to be cleaned never in the two weeks we were there did they jet wash the whole pool area. Saw a man with a mop cleaning small areas my 7 year old could have done better. Glass was really dirty. Stayed at the torrenova up the road twice before their pool area was always spotless. Don't think I will be returning.
Food lots of choice sometimes a bit strange worth trying it thou.

All in all this is just a 3 star hotel. Reception area looks 4 star but that's it.

Stayed August 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, September 18, 2013
Dear Tjmoomoo. Thank you for your feedback. It's a pleasure for us receiving good and bad comments about our 4 stars hotel in order to improve its services and facilities.

We take special note regarding your comments about the night entertainment as well as the pillars, chairs and tables of the bar area. All your comments are greatly appreciated.

On the other hand, we will investigate what you mention about the cleanliness of the pool area. We will take all measures needed if these are required.

We hope you give us the chance to accommodate you again in the future.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 7, 2013

once again returned from Intertur hotel Hawaii palma nova. we had a really good time and as always met loads of lovely people,They say it has been upgraded to 4star,the only thing that we had noticed is that there wa s a big improved reception. The food was as always really nice and once again as always ate 3 meals a day while we were there which we don't have at home.A great big thanks to all the bar staff, Jose,Jamie,Antonio,Ceaser,brien,and all the others which I don't have there names.we were allocated a room on arrival and when we went in it was so small I just could not stay in it. I went straight down to reception and asked to be moved,they found us another room the lady on reception gave us a key and said go have a look to see if it was ok,she said its not got a balcony it has a terrace which she was right we had 2 loungers on it, not that we used them,as we were on holiday with my daughter,grandson,2 granddaughters.All the staff work really hard and are on the go all the time,I was surprised to see all the staff have been there for some years. rooms cleaned every day and clean towels.We cannot fault this hotel ideal location for beach and shops and bars.Dont know weather we will be going back next year the only reason being I have priced it up and it will cost £400 each extra and I am not prepared to pay this. I do hope that these comments are passed on to jose,jamie ,antoni,ceaser brien,and all bar staff. and thank them for another great holiday from MARGARET DAVID LESLEY DANIEL SHANNON and ELOISE XXXXXXXXX

Room Tip: 103 had 2 sun loungers on terrace and had side view of sea
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, September 18, 2013
Dear margaret j. Thank you very much for your feedback. We are proud to hear that you have had another brilliant holiday at our hotel. We will forward all your kind comments onto the bar staff. They will be pleased to hear what you say!

On the other hand, regarding your comment about the refurbishment of the hotel, please be advised that all hotel was completely refurbished (including rooms, reception, main entrance, bar, restaurant, chill out terrace...).

We are looking forward to seeing you again at some of our Intertur Hotels.

Best regards
Intertur Hotels Team
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Leeds, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 6, 2013

Just come back from Majorca 10 day,s with hubby son and girlfriend . Lovely hotel food good and staff lovely. had a good room paid extra for seaview what lovely view,s . most room,s did have view,s but there were a few that did,nt so if you like seaview then book one well worth extra money. about a 10-15 min,s walk to lively centre .was good to people watch.

Room Tip: we were on 7th floor and was really quite , but really hot on balcony in afternoon .
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, September 18, 2013
Dear Janet L. Thank you for your nice comment. We are proud to hear that you enjoyed your holiday with us, as well as to hear that everything was to your liking during your stay.

We are looking foward to seeing you again very soon.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 4, 2013

Stayed here for 1 week in 08/13

Hotel. Just been upgraded to a 4*?.I'd say a good tourist 3*

The Hotel is clean and in a perfect location. Great to have steps into the clear sea from the Hotel. And for beach lovers 2 Minutes stroll.

The Sea steps go down to a sandy part of sea bed after about 2 Metres of pebbles. There are large stepping stones to help the pain of walking those couple of metres. Ideal for children to swim.

The sea starts about 3ft-4ft deep Great for adults and kids and a nice selection of fish for those who snorkel (well worth taking with you) At the Bar end of the Hotel there is Surfboard hire and lessons. Large stand on Surfboards for Adults and Kids from 7+ Would be fine. David
who ran it was amazing and prices in the "Happy Hour" €5 for 30 Minutes. My kids and wife went out most days. Good Value and great fun www.supingmallorca.com David took some great underwater pics of the kids.

The Hotel pool is far too small. And if it was not being able to swim in the sea I would not have enjoyed this Hotel. If you like nice pools I would go elsewhere. The pool bar serves all the drinks/slush and Ice cream and has a nice shaded seating area. Nice there is no music being blasted out. As for the sunbed situation. School Hols the Hotel was full and we reserved on the way to Breakfast 9.15am ish. All the prime spots had gone but not a problem. There are no movable umbrellas. There is just not the space with the sunbeds and the size of the pool area.

Negatives. Just a few loud vulgar Brits! And people use the bins please!

Rooms were nice we went for a sea view and this was well worth it. Having a drink on the balcony admiring all the boats. Cleaning was very good as was the sleep quality just a few usual loud Brits clomping around at night. #takeyourheelsofflove!

Entertainment was not the best at all. The Hotel has not got the infrastructure for the amount of
guests. For the location I'd remodel the Hotel. Bigger rooms less guests and make it more exclusive,

Food on All Inclusive was very good. Pretty basic and maybe not the choice due to the size of the buffet counters. Breakfasts were good. But no fresh fruit juice! 4*! We used the restaurant once at lunch and the food was very good.

Drinks on the AI were fine and the wine at self serve in the restaurant was very nice. The red and white. In the Bars it was terrible. Negatives. Some people eat like Pigs and leave enough waste to feed another family. It's always the fatties! There are some nice old boys in the restaurant. Always on the go and very helpful.

TIPS for the Hotel. 4 Star Hotel

Water in Bottles. You put signs up " DO NOT FILL BOTTLES " in the restaurant. That must tell you something. Get water in Bottles . Simples

Pool Table at the pool side bar. Take the balls away at 10 PM you have rooms above and Drunken people at 1 AM can play pool. Some moron @ 11.30 PM trying to lift the table banging
it up and down to rescue a ball. English of course. The Hotel does not need a few €. You are now 4*

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, September 19, 2013
Dea JSGSML. Thank you for your feedback and for your sincerity. We will take into account all your comments in order to improve the quality of our services and facilities at our new 4 stars hotel. All your comments are always greatly appreciated.

We hope you give us the chance to accommodate you again at any of our Intertur Hotels.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Intertur Hotel Hawaii Mallorca

Address: Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Palmanova
#3 Luxury Hotel in Palmanova
#5 Romantic Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Intertur Hotel Hawaii Mallorca 4*
Number of rooms: 230
Official Description (provided by the hotel):
The Intertur Hotel Hawaii Mallorca is a 4 stars hotel that bids you all the convenience and comfort of an all-inclusive hotel in Palma Nova, ideal for families and couples who wish to enjoy a holiday at the beachfront in Torrenova. The comfortable rooms with terraces, the excellent service from the staff and the varied gastronomical buffet are combined with fun-filled entertainment during the day as well as the evening, for adults as well as children, playgrounds, entertaining sports and various excursions around our hotel. All service on offer during your holiday in Torrenova is carried out by professionals. The hotel services are:•Pools for adults and children•Air-conditioned restaurant•Poolside bar•Café•Chill Out Terrace•Terrace with sun lounges•Garden and Gym Circuit•TV and video area•Internet Corner and WiFi•24-hour reception in 5 languages: Spanish, English, German, French and Russian•Fax service•Outdoor game room•Indoor mini club•Money exchange services•Car rental•Cots for babies free of charge.The Intertur Hotel Hawaii Mallorca boasts 230 double rooms, triple rooms, Suites, Junior Suites and premium rooms in Torrenova. All rooms are fully equipped: satellite-TV, air-conditioning, heating, telephone, a safe (with charge), Wifi (with charge), terrace and a complete bathroom with hairdryer. They are spacious and some of them are especially suitable for families with children, where up to 4 beds can be placed without compromising on your comfort. Cots for babies are available at no extra cost. The Suites are very spacious rooms with capacity for 3 adults and 2 children or 2 adults and 3 children. They have a large bedroom, an independent lounge allowing you to relax without leaving the hotel room, a complete bathroom and a terrace with a spectacular view of the sea. They have flat-screen TV, coffee and tea-making facilities, mini bar (with charge), bathrobes and slippers, hair dryer,free WIFI and tablet available (1 device), pillows a la carte, Music Centre Station, make-up mirror and snacks and wine on arrival. The Junior Suites are available for 4 persons (up to 3 adults), lounge and bedroom (in the same area) as well as a large terrace with sun beds where you can relax in the sun whilst enjoying an aperitif overlooking the stunning sea views. This type of room includes the same services than the Suites.The Premium rooms bid you a stay filled with comfort. Presenting you with a different style of furniture to the other rooms, they are equipped to make sure you get your rest and that the whole family stays entertained: Large flat screen TV, DVD/Play Station, Free Wi-fi*, Music Center Station, coffee and tea making facilities, mini bar, bathrobe, slippers, terrace, hairdryer, make-up mirror, pillows à la carte, tablet available during your stay with free WIFI (1 device) connection so you can keep up to date with the daily news, e-mails, social network sights, photos etc... ... more   less 
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Also Known As:
Hawaii Mallorca Hotel
Hotel Hawaii Majorca
Hotel Hawaii Palma Nova
Hawaii Mallorca Palma Nova
Hawaii Hotel Palma Nova
Hotel Hawaii Mallorca
Intertur Hotel Hawaii Mallorca Palmanova, Majorca

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