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“Great hotel great location” 5 of 5 stars
Review of Intertur Hotel Hawaii Mallorca & Suites

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Intertur Hotel Hawaii Mallorca & Suites
4.0 of 5 Hotel   |   Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #4 of 39 Hotels in Palmanova
yorkshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
“Great hotel great location”
5 of 5 stars Reviewed July 4, 2013

After staying at the Hotel Hawaii Ibiza as a party of 9 in 2012, we noticed posters up and a big promotion of the new re-furbed and soon to be 4 star Hawaii Mallorca, so on our return from Ibiza we decided to give it a go and booked flights with Jet2 and booked hotel through our Amigo loyalty card which we got by my girlfriend staying in the Waikiki Apartments years ago.

On arrival (9th June) was very impressed with the look of the hotel and sounded like other holiday makers on the coach who was still sat waiting to get to their hotel with all the oooh's and ahh's coming from then as we made our way off the coach. So arrived in reception which looked very clean and extremely well presented to check in and pay for our 12 night stay and had our all inclusive bands fitted was asked if we wanted to purchase Wi-Fi which we were a bit disappointed that it wasn't free as we have at ALL the 4* hotels (Hotel Bellamar San Antonio Bay and Sentido Cala Vinas to name a couple) if they want to be a 4 star they have to act like one as well, we declined but wasn't even offered our 1 hours free Wi-Fi that apparently (we found out on last day) comes with amigo card bookings,

Got to our room (310) and was fabulous, a walk in shower, plenty of shelves and wardrobe space and fantastic sea views (which we paid extra for and is a must) noticed the fridge was locked which again has never happened at a 4 star before which wasn't much of a problem until the next morning at breakfast, I am Lactose Intolerant and can only have Soya or Lactose free milk and wasn't any in the restaurant, so I was buying my own soya milk (which I don't mind as I am used to doing this with my condition) but I do mind having to throw most of it away everyday as there was nowhere in my room to keep it fresh.

All the re-furb around the hotel looks to have been done to a very high standard especially the outside seating area, the staff and I mean all the staff were pleasant and very professional at their jobs especially the bar staff where at some hotels can be the let down of the hotel, food was very nice, only time I struggled to find things I liked was on mexican night, but I didn't starve so just made do that night, the chinese night was my favourite and I was spoilt for choice with duck and ribs and other dishes.

To sum it up would I come back? Too right and booked it already and coming back in August for another 10 nights, but I think Intertur need to look at Wi-Fi charges and fridge charges as a 4 star hotel has ALWAYS come gratis, and what better endorsement to your hotel with people sending pictures home via Facebook and other social media whilst still there and tempting them to book too.

Room Tip: would definately pay for a sea view room
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, July 19, 2013
Dear normannew. Thank you very much for your comment. We are proud to know you enjoyed your holiday at our new 4 stars hotel. Also, we are happy to hear you found our staff very pleasant. We will forward your comment onto them.

Regarding your comment about the mini bar service, please be advised that the direction of the hotel, worried about the comments of all our guests on Tripadvisor, has decided to open all minibars for all our guests. These will be open but empty, so if you want to have beverage in the minibar it would be necessary to pay for a package directly at the reception. Thank you for all your comments that always help us to improve.

On the other hand, regarding the WIFI service, we charge for this service in order to guarantee another free services like the 24h Reception and the Mini Club. However, we take note about it in order to improve our services.

We cannot wait to see you again next august!

Best regards
Intertur Hotels Team
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1,310 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (466)
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English first
Peterborough, United Kingdom
1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 2, 2013

Been using this hotel for over 20 years. It's perfect for a chill holiday with beautiful views. The upgrade work has made it a bright lovely hotel. Everywhere kept beautiful clean and beds changed regulary. Can't wait to go back again in September.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, July 3, 2013
Dear Sandra H. Thank you very much for your kind comment. It's a pleasure for us to know you have been using our hotel for over 20 years. We are really proud to hear it.

We cannot wait to see you again next september!

Best regards
Intertur Hotels Team
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 1, 2013 via mobile

We went to Hawaii on 20 th may for 2 weeks all inclusive. We found the Hotel amazing, clean , updated and staff very helpful and friendly. The food was always presented well and restaurant was spotless. Staff never stopped working. We got a top sea view room with our own sun loungers, table an chairs We had 2 tv with some English channels which my daughter loved as she got Disney channel. We paid for wifi which was a nightmare as we couldn't use it in our room due to bad reception. Entertainment was rubbish. Not Toni just the acts some nights. Lift on small side to get electric wheelchair in but managed. We would def go navy to this hotel and would recommend it to everyone. Thank you Hawaii for a lovely holiday we will see u soon x

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, July 3, 2013
Dear Nickyjmo. Thank you for your review. We are glad to hear you enjoyed your holiday in our hotel and we are also happy to hear you will come back again!

Regarding your comment about the WIFI, we had some problems with this service during the period you stayed with us. However, now it is working correctly.

On the other hand, we take note about the entertainment in order to improve our services.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnley, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 1, 2013

just arrived back from our annual 2 week holiday 15-6-13 -- 29-06-13 and yet again perfect as this was my familys 7th visit to this hotel i can safely say its a perfect hotel for a family holiday. the work that has been done is amazing. im sorry but from the last review i have just read need to put a few things streight for people in the hotels defence.. 1) its a FAMILY hotel which usually means children.. 2) breakfast is 7:45am till 10am lunch is 1pm till 3pm snacks are 3pm till 5pm and evening meal 6:30pm till 9pm (how much food do people need? 3) wifi is available throughout the hotel. 3) plenty of sunbeds. 4) entertainment team work hard all day to keep people entertined and the bingo is just a bit of fun !!! perfect place for a quality family holiday with the children.. cant wait for next year

Room Tip: Sea view room the best
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, July 3, 2013
Dear mmartin30. Thank you very much for your review. We are very happy to see a photo of our pool area on your profile, it's very special for us.

On the other hand, we are proud to hear we met all your expectations once again after 7 times with us.

We cannot wait to see you once again.

Kind regards
Intertur Hotels Team
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scotland
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 1, 2013

On arriving at the hotel the first impression was fabulous views across the bay with the boats and beaches and Palma in the distance. The location is ideal for this resort. Magalluf if you want a wild night or Palma nova for a nice walk and the beach of Son Matios on your door step.The hotel catered well for families and mature guests rather than young clubbers. Cannot fault the hotel on anything at all. Rather than repeat all the good views I will try to put some main points. Sun beds get unlocked at 8am. With some guests waiting from 7.30. The pool areas are not large but seem to accommodate everyone ok. The childrens pool is not large and can become crowded. The main pool is small as well and okay if you just want to go in and cool down or have a short swim. There is a public walk way adjacent to the pool areas owned by the council and this has prevented the hotel from expanding the pool areas. The bar closes at 11.45 pm and they like to clear away quickly at night. The usual activities during the day if you want to join in or just relax. We will go back again as we enjoyed our stay and rated the hotel highly. We walked around the area and thought we were probably in the better hotel looking at the rest. The Son Matios beach hotel looked like a Saga tours lot and the pool areas were unimpressive to us.

Room Tip: Sea view is well worth it.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, July 3, 2013
Dear cshift. Thank you for your comment. We are glad to hear we met your expectations during your holiday in Palma Nova.

We take note regarding your comments about the pool area in order to improve our facilities in the future.

We are looking forward to seeing you again in the near future.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
warrington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 30, 2013

we spent 10 nights in this hotel from 19/06/13 -29/06/13 . on arrival after booking a sea view room we were told by reception we would have to wait until the next day for it, not a good start.the room we were given for the night was next to the lifts so not much sleep that night,anyway next day we got our sea view room which was worth paying for.the restaurant. clean ,good choice of food good quality and always a table available. the entertainment.rubbish free bingo with a cocktail as a prize..palma nova itself is next to magaluf so be prepared for loads of drunken teenagers.the hotel itself is not to bad but it just needs tweeking it cant justify 4 stars. you can only get snacks between 3pm and 5pm from the restaurant. it needs a poolside snack bar.there is no free wifi anywhere in the hotel. the sunbeds are terriblemake sure you are up early if you want one .finally bring ear-plugs cos this hotel is full of screaming kids running riot from morning until the early hours.would i return? no.

Room Tip: pay extra for a sea view
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  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, July 3, 2013
MjfWarrington. Thank you for your feedback. First of all, we would like to say sorry for the inconvenience you suffered with your room on arrival. We forward your comment onto the director of the hotel in order to investigate it and avoid situations like yours in the future.

Regarding the other comments you mention (WIFI, entertainment, snack bar...) we take note about it. Our hotel is a new 4 stars hotel so all comments are greatly appreciated in order to know what our guests need. We will try our best to improve our services.

We hope you give us the chance to accommodate you again if you decide to come back to Mallorca.

Kind regards
Intertur Hotels Team
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Retford
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 30, 2013

Just come back from a two week holiday from this hotel. Having read all the reviews before we went I was a bit nervous about a hotel just having a refurbishment thought they would be teething problems. But it was great. Rooms were fantastic very big and modern. Hotel reception area was very relaxing and always happy to help. But the restaurant was by far the best part. Food was fantastic plenty to choose from and very fresh (especially the bread!!) Theme nights including chinese and mexican was a nice change.The only down side I can say is the pool needs a little updating and steps sloping going down to make it easier to get in and out of would be an improvement. But this is the only negative I can see which isn't one really! The cleaners are always happy and helpful, towels changed everyday and bedding once a week, or more if needed.The Bar staff were really friendly and not many queues at all as you would expect in a bigger hotel. Would defiantly return.

Room Tip: Ask for a seaview if available, they are well worth the extra money.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, July 3, 2013
Dear B0zzy, Thank you very much for your nice comment. We are pleased to know you enjoyed your holiday with us and we are happy to hear we met your expectations.

On the other hand, we take note regarding your comment about the pool and pool area. All your comments are appreciated in order to improve our services.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Intertur Hotel Hawaii Mallorca & Suites

Address: Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Palmanova
#3 Luxury Hotel in Palmanova
#5 Romantic Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Intertur Hotel Hawaii Mallorca & Suites 4*
Number of rooms: 230
Official Description (provided by the hotel):
The Intertur Hotel Hawaii Mallorca & Suites is an all-inclusive hotel in Mallorca offering bed and breakfast, half-board and full-board accommodation, perfect for families and couples looking for the perfect holiday in Palma Nova in a good value hotel and with the best rates available. Situated by the sea, most family rooms at the Intertur Hotel Hawaii Mallorca & Suites offer fantastic views over the bay of Palma Nova as well as offering a quiet family atmosphere, and a wide range of activities both for children and adults: the perfect match to spend unforgettable holidays with your family. New for 2015 - the addition of the Hawaii Suites Building situated across the street from the hotel (main building). The Suites Building will be totally renovated and will consist of Junior Suites and 1 Bedroom Apartments (both without seaviews). In the Hotel which is classed as the main building you will find panoramic terrace overlooking Palmanova bay, miniclub (4-12 years old), swimming pool and terraces with private access to the sea, garden, ample buffet, Chill-out terrace, 24h reception... In the Suites Building you will find a swimming pool, a gymnasium and a relaxing pool bar. There is also a panoramic Chill Out terrace which is exclusively for adults only. Choose between All-inclusive, Bed and Breakfast, Half-board (includes breakfast and dinner. Beverage not included), Full-Board (includes breakfast, lunch and dinner. Beverage not included) or Bed Only in our hotel in Palma Nova and enjoy a real holiday! Check-in time: 14:00 Check-out time: 12:00 Standard Room/ Standard Room with sea view: These large and comfortable rooms (maximum 3 adults and 1 baby or 2 adults, 1 child and 1 infant) offer you numerous services and modern furniture: Satellite TV, air conditioning and heating, telephone, safe and Wi-Fi (additional charge), kettle for coffee and tea, mini bar, terrace, fully equipped bathroom with hairdryer and vanity mirror and free cots. Premium Room: The Premium Rooms in Palma Nova by the Intertur Hotel Hawaii Mallorca & Suites invite you to enjoy our wide range of services: free Wi-Fi and welcome gift of wine and snacks. Panoramic views. Large flat screen TV, DVD/Play Station, Free Wi-fi (for 1 device), Music Center Station, coffee and tea making facilities, mini bar, bathrobe, slippers, terrace, hairdryer, make-up mirror, pillows a la carte, tablet available during your stay with free WIFI connection (for 1 device) so you can keep up to date with the daily news, e-mails, social network sights, photos etc... Family Room with sea view: More spacious room specially for families(2 adults +2 children or 3 adults +1 child) . Enjoy beautiful sea sights from your terrace in comfortable beds with everything you need: fully equipped bathrooms with hairdryer and make-up mirror, Satellite TV, telephone, air conditioning y heating, safe (with charge) Wi-Fi (with charge), kettle for coffee and tea, mini bar and free cots. Junior Suite with sea view (Main Building): Our modern rooms in Palma Nova are available for 4 persons (up to 3 adults), lounge and bedroom (in the same area) as well as a large terrace with sun beds where you can relax in the sun whilst enjoying an aperitif overlooking the stunning sea views. Free Wi-Fi (for 1 device), tea and coffee making facilities, mini bar, fully equipped bathroom with hairdryer and make-up mirror, bathrobe, slippers, big TV with flat screen, Music Center Station, pillows a la carte a welcoming aperitif and a tablet available during your stay with free WIFI connection (for 1 device) so you can keep up to date with the daily news, e-mails, social network sights, photos etc. Junior Suite (Suites building): The Junior Suites (without sea view) of the Intertur Hotel Hawaii Mallorca & Suites (in the quiet Suites Building) are accommodations completely refurbished. These are modern, spacious and bright spaces, with maximum capacity of 3 persons (3 adults or 2 adults + 1 child). In our Junior Suites you will find a bedroom of 2 beds, dining room with 1 sofa-bed, and fully equipped kitchen (with fridge, microwave, toaster, 2 hob cooker...), fully equipped bathroom with hairdryer, satellite TV, safe and Wi-Fi (additional charge), air conditioning and heating, baby cots with no additional charge... Suite with sea view (main office): Choose your suite ( maximum 3 adults and 2 children) and enjoy its advantages: bedroom, lounge, fully equipped bathroom with hairdryer and make-up mirror, terrace with stunning sea views, large TV with flat screen, Music Center Station, free WIFI (for 1 device), welcoming aperitif, mini bar, bathrobe and slippers, tea and coffee making facilities, pillows a la carte and a tablet available during your stay with free WIFI connection (for 1 device) so you can keep up to date with the daily news, e-mails, social network sights, photos, etc. 1 Bedroo Apartments (Suites building): The 1 Bedroom Apartments (without sea view) of Intertur Hotel Hawaii Mallorca & Suites (in the quiet Suites Building) are entirely refurbished apartments with modern-space characteristics, bright and spacious for families, designed to comfortably allocate up to 4 guests (3 adults + 1 child: the perfect match for family holidays! In our apartments you will find a bedroom of 2 beds, lounge area with 2 sofa-beds, and fully equipped kitchen (with refrigerator, microwave, toaster, a 2 ho hob cooker...), fully equipped bathroom with hairdryer, satellite TV, safe and Wi-Fi (additional charge), air conditioning and heating, baby cots with no additional charge... ... more   less 
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Also Known As:
Hawaii Mallorca Hotel
Hotel Hawaii Majorca
Hotel Hawaii Palma Nova
Hawaii Mallorca Palma Nova
Hawaii Hotel Palma Nova
Hotel Hawaii Mallorca
Intertur Hotel Hawaii Mallorca & Suites Palmanova, Majorca

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