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“a nice break” 4 of 5 stars
Review of Intertur Hotel Hawaii Mallorca

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Intertur Hotel Hawaii Mallorca
4.0 of 5 Hotel   |   Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #4 of 38 Hotels in Palmanova
North tyneside
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
“a nice break”
4 of 5 stars Reviewed May 22, 2013

My husband and i stayed here for 4 days recently
The positives
This was our 2nd stay at this hotel and it has been upgraded to 4 stars,the new reception area and the outside bar terrace are a nice improvement reception is now bright and contemporary
The bedroom was a nice size with walk in showers and the usual hairdryers,fridge and safe deposit boxes in the rooms with plenty of wardrobe space and shelves.
The food was very good with plenty of selection,the dinning room has also been improved upon so there is more tables.
The all inclusive package for the drinks offers a good selection of drinks including wine beer and spirits as well as soft drinks tea/coffee and some cocktails(not so good ).

Although most of the bar staff were friendly and efficient there was one older gentleman who seemed unhappy about serving anyone and would at time completely ignore you and carry on cleaning the bar area no matter how big the queue was of prople waiting to be served it was often left upto the younger bar staff to deal with the queue.
The reception staff again were very efficient and the woman were much more friendly then the men,who seemed to be a bit surly.
One thing i did find unbelievable was the all inclusive finishes at 11.30 and the bar is open until 12 midnight and they asked us to move off the settees on the terrace at 10.45 so they could put the cushions off the settees away,you also have to transfer your drink to a cheap plastic container if you wish to finish it in your room.
For a 4 star hotel its not good
How ever the hotel is 4 start apart from the things i mentioned and the attitude of some of the staff.

Room Tip: book a sea view room you wont regret it
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, June 6, 2013
Dear maza-d. Thank you very much for your comment. It's a pleasure for us to receive positive and negative points. All these always help us to improve our services.

As the hotel is a new 4 stars, it is really important to receive opinions and experiences from our guests in order to improve in the future.

We hope you give us the chance to accommodate you again if you decide to come back to Mallorca.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,228 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (429)
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English first
Letchworth
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 22, 2013

we have been beore and never been disappointed. The rooms are lovely and our sea view was amazing. All of the staff we came into contact with were helpful and friendly. The new reception area looks lovely as is the quiet area where you can sit and chill. The new furniture and upgraded outside bar area is very comfortable and looks very nice, it was a shame it was quite chilly in the evening so we did not sit out too long. There was something for everyone on the buffet and there was always plenty of it. I agree the pool is very small but there is an ocean big enough for all to swim in less than a stones throw away. We do not have children so the evening entertainment is not really for us but every effort is made for everyone to join in and have some fun.

Room Tip: always worth getting a seaview. it is beautiful
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, June 6, 2013
Dear Kim T. Thank you very much for your review. We are happy to hear you had again a pleasant holiday in our hotel.

On the other hand, we take note regarding your comment about the entertainment in order to improve this service in the future.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 19, 2013 via mobile

We stayed during May 2013 via first choice.

Checkin- Exeptionally efficient but no offer for someone to assist with our cases.

Reception - Staff happy to assist and must have the patience of saints to deal with some client's. Very helpful in contacting first choice when rep did not confirm departure time.

Room - Modern but smaller than others we have stayed in for the price. Upgraded fixtures help with bathroom requiring updated grout. Sea view with comfortable beds although the walls are paper thin. Tip - guests who insist in wearing heels in the rooms should consider those below their room. Doors are noisy on closure due to the latches thus late night arrivals caused minor disruption.

Restaurant - Good selection of food so you will not go hungry. Some food lacking flavour and rather similar over a week but enough variety to satisfy most clients. Tip - some times the restaurant turned into a cattle market as people cut in to obtain their food, they will not run out! Staff were very efficient at clearing tables and always enough seats. Self service drinks ideal although taste of rose wine sometimes rather strange. Good lighting and could have done with some music to supplement them nights.

Bar - Very efficient, good range and again they have the patience to deal with a mixture of clients. Pool bar staff very helpful and can poor multiple drinks in one serving.

Pool - Smaller than the photos suggest thus if you are a keen swimmer you may wish to consider alternative hotel.

Entertainment - Children entertainment was well considered with main entertainment lacking the polish and professionalism of other hotels we have stayed in. Standard bingo and shows but just lacking the budget of some other hotels.

Cleanliness - Maids were friendly and very efficient. Each day the hotel, grounds and pool are cleaned and they are very quick to clear any spills. Very clean hotel!

Location - Located away from the main bars with occasional noise from the roadside. Ideal for the views and for walking to local shops and bars. A taxi to the pirates show is around 5 euro one way with a bus stop nearby. Approx 2 min walk to the beach with access to small stone beach area on site. Near to boat company where you can have tours across Palma.

Pirates reloaded and golf fantasia were good value. Haggle with bars offering free drinks on entry!

Overall a positive experience when taking into account minor noise issues, we would recommend this hotel for those considering Majorca.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, May 22, 2013
Dear Matt5. Thank you very much for all your feedback. We are happy to know you had a great time in our hotel.

On the other hand, we take note about all your comments (speacially the aspects you have rated somewhat lower) in order to improve our services.

We are looking forward to seeing you again if you decide to come back to Majorca in the future.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 19, 2013

just got back after a weeks stay here,the food was first class.the new look reception was a lovely addition to the hotel.pool area could do with updateing.rooms were ok we had a sea view that was spectacular.one or two of the staff were very bad mannered and never even smiled.on the other hand the rest were very nice always with a smile.carolina who worked in the dining room was very welcoming always a smile.we have stayed here many times and thought the entertainment could have been better.the day before leaving the water we had brought for taking medication was taken out of the fridge and the mini bar was put in there for the for the people who would be in our room after we left,it was then locked and our water left out.my sister in law had the same done in her room but it was milk that was left out.surely it could be done when we leave.overall we had a good week,and will be going back.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, May 22, 2013
Dear busybren60. Thank you very much for your comment. We are please to hear you enjoyed your holifay with your friends in our hotel.

On the other hand, we take note regarding your comments about the entertainment and the minifridge in your room in order to improve our services in the future.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough, England, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 19, 2013

this is a lovely hotel right on beach and plenty of activities for children and adults lovely food plenty of mixture loads of english as well as other nationalities to choose from seperate for kids too brill kids club

Room Tip: we had a beautiful view of the coast and the pool we was on 6 floor but wow amazing view these rooms...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, May 22, 2013
Dear Karen G. Thank you for your nice review. We are pleased to hear we met all your expectations during your stay with us.

We cannot wait to see you again in our hotel.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
north yorkshire
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 19, 2013

Just returned from a week . hotel was lovely but there could be a few improvements made.
there was no snack bar round the pool.You only got 1 key to a room when there was a few of you sharing, the inside bar was not open till 7pm whuch i think should be open before as every one doesent want to sit round the pool all day..there was alovely balcony where the inside bar is but you have to have plastic cups which I cannot understand .the cleaners were friendly and the young bar staff were lovely.there was a bar man named ceaser which I thought was extremially insulting to larger people saying they were to fat to eat a snack. people do not pay good money to be insulted by the like of him.i had a friend that went with us and she got upset by what he said .he was reported for what he said and hope they had a few words with him.
.

Room Tip: sea view as there are rooms that are facing the street
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, May 22, 2013
Dear holli r. Thank you very much for your feedback. All your comments are greatly appreciated in order to improve our services.

Regarding your comment about the bar snack round the pool, please be advised we donot offer this service in order to guarantee a good standard of cleanliness in the terrace and pool area. You can enjoy snacks in our restaurant between meals.

Regarding the plastic cups, we give plastic cups due to our guests can take the them out the bar and the the terrace so it is a measure of security (above all for children).

On the other hand, we take note about the other comments (specially the comment about the bar man) in order to investigate and take all measure needed if these are required.

We hope you give us the chance to accommodate you again if you decide to come back to Majorca.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 18, 2013

my wife, myself and another couple stayed at the Hawaii from 6/5/13 to 13/5/13. what a great hotel, food, location, and comfort was excellent. if you like to drink plenty of coffee like we do, i'd take your own because the hotels isn't very nice. only one other thing to comment on was the fact that our return pick up was at 8am and the breakfast starts at 7.45am so not a lot of time to have anything to eat. we were told by one of the other guests that they was going to open at 7.30 am for us as about 15 of us was leaving at the same time, so, we could see some people already in and opened the door only to be confronted by this rather rude gentleman who told us to go back outside and wait til 7.45am. also, sometimes long queues for drinks in the bar at night. all in all we enjoyed our stay and will go back again at some point.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, May 22, 2013
Dear angler_10. Thank you very much for your review. We are glad to know you had a great time in our hotel.

On the other hand, we take note about your comments about the coffe and the schedules of the restaurant (including your comment about the "rude gentleman") in order to improve our services in the future.

We hope you give us the chance to accommodate you again if you decide to come back to Majorca in the future.

Regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Intertur Hotel Hawaii Mallorca

Address: Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Palmanova
#3 Luxury Hotel in Palmanova
#7 Romantic Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Intertur Hotel Hawaii Mallorca 4*
Official Description (provided by the hotel):
The Intertur Hotel Hawaii Mallorca is a 4 stars hotel that bids you all the convenience and comfort of an all-inclusive hotel in Palma Nova, ideal for families and couples who wish to enjoy a holiday at the beachfront in Torrenova. The comfortable rooms with terraces, the excellent service from the staff and the varied gastronomical buffet are combined with fun-filled entertainment during the day as well as the evening, for adults as well as children, playgrounds, entertaining sports and various excursions around our hotel. All service on offer during your holiday in Torrenova is carried out by professionals. The hotel services are:•Pools for adults and children•Air-conditioned restaurant•Poolside bar•Café•Chill Out Terrace•Terrace with sun lounges•Garden and Gym Circuit•TV and video area•Internet Corner and WiFi•24-hour reception in 5 languages: Spanish, English, German, French and Russian•Fax service•Outdoor game room•Indoor mini club•Money exchange services•Car rental•Cots for babies free of charge.The Intertur Hotel Hawaii Mallorca boasts 230 double rooms, triple rooms, Suites, Junior Suites and premium rooms in Torrenova. All rooms are fully equipped: satellite-TV, air-conditioning, heating, telephone, a safe (with charge), Wifi (with charge), terrace and a complete bathroom with hairdryer. They are spacious and some of them are especially suitable for families with children, where up to 4 beds can be placed without compromising on your comfort. Cots for babies are available at no extra cost. The Suites are very spacious rooms with capacity for 3 adults and 2 children or 2 adults and 3 children. They have a large bedroom, an independent lounge allowing you to relax without leaving the hotel room, a complete bathroom and a terrace with a spectacular view of the sea. They have flat-screen TV, coffee and tea-making facilities, mini bar (with charge), bathrobes and slippers, hair dryer,free WIFI and tablet available (1 device), pillows a la carte, Music Centre Station, make-up mirror and snacks and wine on arrival. The Junior Suites are available for 4 persons (up to 3 adults), lounge and bedroom (in the same area) as well as a large terrace with sun beds where you can relax in the sun whilst enjoying an aperitif overlooking the stunning sea views. This type of room includes the same services than the Suites.The Premium rooms bid you a stay filled with comfort. Presenting you with a different style of furniture to the other rooms, they are equipped to make sure you get your rest and that the whole family stays entertained: Large flat screen TV, DVD/Play Station, Free Wi-fi*, Music Center Station, coffee and tea making facilities, mini bar, bathrobe, slippers, terrace, hairdryer, make-up mirror, pillows à la carte, tablet available during your stay with free WIFI (1 device) connection so you can keep up to date with the daily news, e-mails, social network sights, photos etc... ... more   less 
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Also Known As:
Hawaii Mallorca Hotel
Hotel Hawaii Majorca
Hotel Hawaii Palma Nova
Hawaii Mallorca Palma Nova
Hawaii Hotel Palma Nova
Hotel Hawaii Mallorca
Intertur Hotel Hawaii Mallorca Palmanova, Majorca

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