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“hotel review” 5 of 5 stars
Review of Intertur Hotel Hawaii Mallorca

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Intertur Hotel Hawaii Mallorca
4.0 of 5 Hotel   |   Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #4 of 38 hotels in Palmanova
Scarborough, England, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“hotel review”
5 of 5 stars Reviewed May 19, 2013

this is a lovely hotel right on beach and plenty of activities for children and adults lovely food plenty of mixture loads of english as well as other nationalities to choose from seperate for kids too brill kids club

Room Tip: we had a beautiful view of the coast and the pool we was on 6 floor but wow amazing view these rooms...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, May 22, 2013
Dear Karen G. Thank you for your nice review. We are pleased to hear we met all your expectations during your stay with us.

We cannot wait to see you again in our hotel.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,134 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (391)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
north yorkshire
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 19, 2013

Just returned from a week . hotel was lovely but there could be a few improvements made.
there was no snack bar round the pool.You only got 1 key to a room when there was a few of you sharing, the inside bar was not open till 7pm whuch i think should be open before as every one doesent want to sit round the pool all day..there was alovely balcony where the inside bar is but you have to have plastic cups which I cannot understand .the cleaners were friendly and the young bar staff were lovely.there was a bar man named ceaser which I thought was extremially insulting to larger people saying they were to fat to eat a snack. people do not pay good money to be insulted by the like of him.i had a friend that went with us and she got upset by what he said .he was reported for what he said and hope they had a few words with him.
.

Room Tip: sea view as there are rooms that are facing the street
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, May 22, 2013
Dear holli r. Thank you very much for your feedback. All your comments are greatly appreciated in order to improve our services.

Regarding your comment about the bar snack round the pool, please be advised we donot offer this service in order to guarantee a good standard of cleanliness in the terrace and pool area. You can enjoy snacks in our restaurant between meals.

Regarding the plastic cups, we give plastic cups due to our guests can take the them out the bar and the the terrace so it is a measure of security (above all for children).

On the other hand, we take note about the other comments (specially the comment about the bar man) in order to investigate and take all measure needed if these are required.

We hope you give us the chance to accommodate you again if you decide to come back to Majorca.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 18, 2013

my wife, myself and another couple stayed at the Hawaii from 6/5/13 to 13/5/13. what a great hotel, food, location, and comfort was excellent. if you like to drink plenty of coffee like we do, i'd take your own because the hotels isn't very nice. only one other thing to comment on was the fact that our return pick up was at 8am and the breakfast starts at 7.45am so not a lot of time to have anything to eat. we were told by one of the other guests that they was going to open at 7.30 am for us as about 15 of us was leaving at the same time, so, we could see some people already in and opened the door only to be confronted by this rather rude gentleman who told us to go back outside and wait til 7.45am. also, sometimes long queues for drinks in the bar at night. all in all we enjoyed our stay and will go back again at some point.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, May 22, 2013
Dear angler_10. Thank you very much for your review. We are glad to know you had a great time in our hotel.

On the other hand, we take note about your comments about the coffe and the schedules of the restaurant (including your comment about the "rude gentleman") in order to improve our services in the future.

We hope you give us the chance to accommodate you again if you decide to come back to Majorca in the future.

Regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartlepool
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 18, 2013

My daughter and I returned on Tuesday after a week's holiday in this lovely hotel. The staff are very pleasant and professional. We requested a change of room as the one we were given faced onto the road. The following morning we were given a room with a beautiful view of the beach and gifts were left in our room- I would strongly recommend acquiring an Amigo card- costs nothing and gives extra perks. The hotel looks just as good as in the photographs if not even better. The food is of a high standard-so much choice, even for my vegetarian daughter, and beautifully presented.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, May 22, 2013
Dear Sheila B. Thank you very much for your review. We are pleased to know you enjoyed your family holiday in our completely refurbished hotel.

On the other hand, please be advised that we always recommend to pay for sea view room if guests want to assure it, due to more and more guests pay for sea view rooms, so eventhough you are Amigo we cannot guarantee the upgrade to sea view room and it is always subject to availability.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wirral, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 17, 2013

Arrived at the hotel 10th may and had a lovely warm welcoming from the reception team, very quick service and we got a bit lost finding our room so we asked and the man showed us to our room. Rooms are a good size and very comfortable, the beds where that comfy i felt like i was in my own bed. we enjoyed the view from our balcony it was looking over the pool and over the sea. The maids changed our towels everyday and made the beds and tidy up they where very pleasant. The food was always hot and had a good variety I'm very fussy but I found food I liked every day, even my 1 year old and 3 year old enjoyed it. The puddings and cold buffet also had good variety and always well presented. The waiters/waitresses also where very plesent and took our dishes away quickly when we finished. It's just a short walk to the beach so that was a bonus and there where English/Scottish/welsh bars and cafes just by the hotel. It was the first time I been in a 4 start hotel as I normally go to 3 star hotels and I was very pleased with it, I would definitely recommend this hotel as it such a lovely hotel, I didn't want to leave today I will be coming back again. Only 1 problem I had with the hotel was it needed signs in lifts to say what on each floor and better signs around the hotel.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, May 22, 2013
Dear Kaylea D. Thank you very much for your feedback and for your recommendation. We are very happy to hear you have enjoyed your family holiday in our new 4 stars hotel.

We take note regarding your comment about the signs in lifts and around the hotel in order to improve our services in the future.

We are looking forward to seeing you again in the near future.

Best regards
Intertur Hotels Team
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Nelson, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 16, 2013

the hotel is even better after the upgrade and the staff are brilliant,food is lovely and plentiful the rooms are well maintained and the sea view rooms are fantastic jose the bartender is brilliant cannot wait to go again.

Room Tip: pick a sea view room
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, May 22, 2013
Dear carole w w. Thank you very much for your review. We are happy to know your stay with us was to your completely satisfaction.

We cannot wait to see you again!

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 16, 2013

We arrived home on 10th May 2013 from a 12 night family break at this hotel. We were absolutely taken aback by the refurbishment which has been completed this year. The reception boasts heavenly views of palma nova bay in an extremily relaxing atmoshere. The cleaners were polite and made beds / changed towels everyday. The bar staff were friendly and always happy to help with warming the babys milk ect.. The kids club was fantastic and Bori the girl who runs it was an absolutely fantastic lady. She works really hard all day and keeps the children safe and entertained all of the time. Our children Oliva 10 and Luke 6 absolutely loved her (as did Owen 2 who was even encouraged to have a go at some of the games !). I would also like to say Toni the adult entertainer who was running activities all day and then back at night was amazing at his job. He is so enthusiastic and happy it was a pleasure to be in his company.
Well wat can I say about Enrique ? This is the guy responsible for the whole entertainment team and the fantasic work and effort they put in and making sure everything runs like clockwork. He too made a fuss of the kids , who absolutely adore him and is an absolute credit to the hotel.
The food was also incredible and the beds we had were much more comfortable that our bed at home !!
This is the perfect hotel in the most amazing location boasting the most amazing views I have ever seen. Our kids are still crying 5 days later as they would love to live at this hotel - you dont get a better reference than that !!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, May 22, 2013
Dear TheBaileyCrew. Thank you very much for your kind review. We are really proud to hear all your nice comments. We will forward all them to the staff of the hotel (specially to the entertainment staff).

We are very happy to know everything was to your liking and satisfaction during your stay with us and we cannot wait to see you again.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Intertur Hotel Hawaii Mallorca

Address: Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Palmanova
#3 Family Hotel in Palmanova
#7 Romantic Hotel in Palmanova
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Intertur Hotel Hawaii Mallorca 4*
Official Description (provided by the hotel):
The Intertur Hotel Hawaii Mallorca is a 4 stars hotel that bids you all the convenience and comfort of an all-inclusive hotel in Palma Nova, ideal for families and couples who wish to enjoy a holiday at the beachfront in Torrenova. The comfortable rooms with terraces, the excellent service from the staff and the varied gastronomical buffet are combined with fun-filled entertainment during the day as well as the evening, for adults as well as children, playgrounds, entertaining sports and various excursions around our hotel. All service on offer during your holiday in Torrenova is carried out by professionals. The hotel services are:•Pools for adults and children•Air-conditioned restaurant•Poolside bar•Café•Chill Out Terrace•Terrace with sun lounges•Garden and Gym Circuit•TV and video area•Internet Corner and WiFi•24-hour reception in 5 languages: Spanish, English, German, French and Russian•Fax service•Outdoor game room•Indoor mini club•Money exchange services•Car rental•Cots for babies free of charge.The Intertur Hotel Hawaii Mallorca boasts 230 double rooms, triple rooms, Suites, Junior Suites and premium rooms in Torrenova. All rooms are fully equipped: satellite-TV, air-conditioning, heating, telephone, a safe (with charge), Wifi (with charge), terrace and a complete bathroom with hairdryer. They are spacious and some of them are especially suitable for families with children, where up to 4 beds can be placed without compromising on your comfort. Cots for babies are available at no extra cost. The Suites are very spacious rooms with capacity for 3 adults and 2 children or 2 adults and 3 children. They have a large bedroom, an independent lounge allowing you to relax without leaving the hotel room, a complete bathroom and a terrace with a spectacular view of the sea. They have flat-screen TV, coffee and tea-making facilities, mini bar (with charge), bathrobes and slippers, hair dryer,free WIFI and tablet available (1 device), pillows a la carte, Music Centre Station, make-up mirror and snacks and wine on arrival. The Junior Suites are available for 4 persons (up to 3 adults), lounge and bedroom (in the same area) as well as a large terrace with sun beds where you can relax in the sun whilst enjoying an aperitif overlooking the stunning sea views. This type of room includes the same services than the Suites.The Premium rooms bid you a stay filled with comfort. Presenting you with a different style of furniture to the other rooms, they are equipped to make sure you get your rest and that the whole family stays entertained: Large flat screen TV, DVD/Play Station, Free Wi-fi*, Music Center Station, coffee and tea making facilities, mini bar, bathrobe, slippers, terrace, hairdryer, make-up mirror, pillows à la carte, tablet available during your stay with free WIFI (1 device) connection so you can keep up to date with the daily news, e-mails, social network sights, photos etc... ... more   less 
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Also Known As:
Hawaii Mallorca Hotel
Hotel Hawaii Majorca
Hotel Hawaii Palma Nova
Hawaii Mallorca Palma Nova
Hawaii Hotel Palma Nova
Hotel Hawaii Mallorca
Intertur Hotel Hawaii Mallorca Palmanova, Majorca

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