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“Best Hotel” 5 of 5 stars
Review of Intertur Hotel Hawaii Mallorca

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Intertur Hotel Hawaii Mallorca
4.0 of 5 Hotel   |   Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #4 of 38 hotels in Palmanova
Dumfries, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Best Hotel”
5 of 5 stars Reviewed October 29, 2012

This hotel is fab beautiful views,great staff, cleaners.The breakfast buffet was brill plenty choice. The reviews about staff being rude are so untrue ,it is more like the customers that are rude.We were treated like royalty and only on Bed and Breakfast. We were in room 420 the views are breathtaking.The hotel sits on a bit of a hill but its not too bad.Situated on the edge of Torrenova and a five min walk along beach to Palma Nova or Magalluf. Well done everyone at hawaii see you soon

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, November 13, 2012
Dear doddy10,
Thank you very much for your feedback. We are pleased that all in all you have enjoyed your holiday and that we have met your expectations. We will forward your positive valuation on our staff, that really help us to keep improving everyday.
We look forward to seeing you again in the near future.
Receive our warmest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,134 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (391)
Date | Rating
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English first
Leeds, England, United Kingdom
1 review
5 of 5 stars Reviewed October 29, 2012

Stayed at this hotel in mid October 2012 for 5 nights (All Inclusive). This was my first time at this hotel and at an Intertur hotel. I couldn't fault this place at all. The hotel is very close to the beach, restaurants and shops. When i booked this hotel I read reviews that said the upper part of the hotel has had a referb. so i requested one of these rooms knowing its only a bonus if we get one. Very surprised and pleased upon arrival that we had a referbished room (maybe we were lucky) however we had a sea view as well which i wasn't expecting! Perfect start!... Food was very nice, plenty of choice and NOT repetitive, something different every night was nice! Drinks were good, soft drinks were the main popular type (pepsi, fanta, sprite). Beers, cocktails and liquors tasted of a good quality too.
Rooms were cleaned everyday while we were there and always had new towels in the bathroom and rooms were made up nice.
Staff were efficient in every aspect, from the cleaners to the restaurant and bar staff and at the reception. Always helpfull too!
Fantastic holiday and a fantastic hotel!!!

Room Tip: Request a referbished room and sea view, even though you haven't paid for it. You be be lucky!
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, December 20, 2012
Dear Fraser J. Thank you very much for your kind review. We are pleased to hear you enjoyed your stay in our new and refurbished rooms. We are also happy to hear you had a great time with us.

We are looking forward to seeing you again if you decide to come back to Majorca in the future.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed October 29, 2012 via mobile

Stayed here 2nd october-9th october.. Firstly got a nice welcome staff at reception were lovely.. Wen we went 2 our room i let my husband go in 1st, i stood at the door and said well wor,s he like, he knew i mean,t the view! As we had paid extra for a ses view.. Well i certainly wasn,t disappointed! The only way i could describe it was ( breathtaking) . We reall y enjoyed our stay here but! As for the faults theres 2 pools both of which are way!! To small... Bar staff not!! Nice people at all!! There was 1 but i didnt get his name pity! Because he was a gentleman compared to the rest who couln,t crack a smile! The gentleman had greying dark hair swept back lovely blue eyes and a lovely smile( hope staff no who i mean).. These bar staff should be beaming from ear to ear firstly the mere fact they have a job!! And the fact they work in such beautiful surroundings!! Anyway rant over! Apart from bar staff snd pools my husband and i had a fantastic time at this hotel snd would definately recommend it.. Lovely thanku hawaii.. P.s cleaning staff were really plesant...

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, November 15, 2012
Dear Jodz18,
Thank you for your feedback. We are happy that you enjoyed your holidays with us but sorry for some aspects you found not good. We will take it into account and try to correct them in the future.
We hope we get the change to accommodate again and meet your expectations.
Receive our warmest regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elgin, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 28, 2012

Stayed here for 1 week all inc. 2 Adults + 2 girls (7,16) 16-23 Oct 12. £1400 for 1 week all inc. including flights and my family's second time here with my wife and kids having been here the year before and raved about what I'd missed. I chose it for them the previous year using trip advisor reviews so thought I should try it myself too.
Check in was swift and at 2230 we were informed that a cold style meal was awaiting our family in the dining room which was a nice touch.
From the first morning my youngest got stuck in at the kids club with the brilliant Melanie who speaks about 4 languages and is French. Every day from 1100-1300 then 1330-1530 and a different activity at each one kept my youngest entertained and with the odd certificate win kept her on her toes:) Each evening saw the kids certificates presented by PANDA whom you'll learn all about if you go:) This was followed by the kids disco which started at 2030 then the Bingo at 2100ish. The evening show soon followed at 2145 and was different each night and good enough with an Elvis show, acrobatics, parrot show etc. These were well received and some were good and others ok but a couple of drinks kept you amused.
As well as the kids club there was also the BIG KIDS club ran by Tony who was a top guy and kept all the adults on their toes to participate in darts, canoeing, pistol/rifle shooting, archery, golf, table tennis and water polo. these were well received by the adults but if you didn't fancy the competitiveness of the of these then you could equally relax by the pool and sunbathe away with relative peace apart from maybe the odd kid splashing around but hey.......it's a family hotel. I should add that there were people from all ages here from 1 to 81.
The Bingo saw everyone take part for free and was a laugh with the superb Tony as caller.
The pool bar was open each day from 1030 as the weather was good enough and you were allowed 2 drinks per adult but kids only 1. This was no problem as I didn't drink during the day with the kids but some people had a few slow drinks as you do on holiday to let the hair down but there were no rowdy drunks at all here and the atmosphere each day was pleasant enough.
The food saw a different choice each day with a fantastic salad and desert bar as well as different hot dishes each day. With 2 fussy eaters they were well catered for and always found something they liked. For us adults I was impressed with the standard of food and choice.
The location of the hotel had me a bit worried at first due to the proximity to Magaluf but trust me you are far enough away and we didn't hear or see any of the young ones. I'm sure if I was out at 0300 and about 10 mins away I may have but that's not why I was on holiday. So don't let the proximity to Magaluf put you off. The hotel is right next to the beach and you are 2 mins walk or if you fancy a bit of snorkelling then its right at the hotel with some rocks and reefs to view plenty of fish. You could also try some fishing right at the hotel and a few people were doing just that. Basic rods about 8Euros nearby.
Overall for what I paid I got exactly my monies worth and probably a bit more. It's not 5 star but I didn't pay 5 star prices nor expect 5 star. What I got was 2 happy daughters for a week who were kept busy at the clubs. Food was good and the all inc beer and wine was nice enough. I will definitely be back here as I have heard many horror stories about all incl deals elsewhere but not here. For those who have negative feedback for here, take a look at what you paid and have a long hard look at what you really should expect for the price. It is 3 star bordering 4 but in these austere times well worth the money.

Room Tip: Seaview is a must. Superb view
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, November 15, 2012
Dear mikeg 123456789,

Many thanks for your feedback on Hotel Hawaii Mallorca. We are pleased that you have enjoyed your family holiday and that we have met your expectations.
We are looking forward to seeing you again in the near future.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
morecambe
2 reviews
4 of 5 stars Reviewed October 26, 2012

went to hawaii 16th-23rd with wife and 9 year old son. food very good with plenty of choice. staff good and quick to serve at bars,hotel in start of a refurb for 2013. got a refurb room which was very comfortable. should be even better next year when full refurb completed. hope to return next year if hotel prices don,t go through roof,as its going 4* next year. special thanks to melanie who took care of my son Harrison at the hotel run kids club . he loved it and did,nt want to come home.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, October 31, 2012
Dear bayshrimp. Thank you very much for your kind review. We are proud to hear you enjoyed your family holiday at our hotel. We will forward your kind comment onto the staff of the hotel (specially to Melanie).

We are looking forward to seeing you again next year when the hotel is 4 stars.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
south yorkshire
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 25, 2012

Went to the hawaii mallorca for a midweek break. On approach to the hotel we were happy with its positioning. I had done some research and found some rooms had been upgraded, so i e.mailed beforehand and asked if possible for one of those rooms. I was not disappointed. the upgrade is very nice. Cannot wait to see what the rest will be like, the plans look very good.
The hotel overall has everything you need and nothing you don't! It is central to beaches and nightlife but far enough away so not to be loud. Food was nice, but as with all hotels it is never red hot. Something for everyone. The staff are friendly and always speak. (Don't know who the other reviewers met!) If you like a pool it is very small, but you can swin in the sea from the sitting area near the pool. I have no concerns about telling anyone about this hotel.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, October 30, 2012
Dear katamanda. Thank you very much for your nice comment. We are very happy to know you enjoted your holiday in couple at our hotel.

On the other hand we have taken into account the aspects you have rated somewhat lower and will try our best to improve them.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HAXBY,YORK
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 25, 2012

Just returned from seven nights (17-24 october) all inclusive here and want to pass on our thanks for a very pleasant stay.all round we found everything fine.food,staff,accomodation,loation all spot on.
Try it you wont be disappointed.thanks especially to carolina in the restaurant for the warm welcome and help on arrival just in time for lunch.

Room Tip: 109 overlooking the bay 2 mins from reception suited us
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, October 30, 2012
Dear MIKERANSOME. Thank you for your review. It's a pleasure for ous to hear your time with us was to your satisfaction. We will forward your kind comment onto our staff (specially to Carolina).

We are looking forward to seeing you again in the near future.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Intertur Hotel Hawaii Mallorca

Address: Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Palmanova
#3 Family Hotel in Palmanova
#7 Romantic Hotel in Palmanova
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Intertur Hotel Hawaii Mallorca 4*
Official Description (provided by the hotel):
The Intertur Hotel Hawaii Mallorca is a 4 stars hotel that bids you all the convenience and comfort of an all-inclusive hotel in Palma Nova, ideal for families and couples who wish to enjoy a holiday at the beachfront in Torrenova. The comfortable rooms with terraces, the excellent service from the staff and the varied gastronomical buffet are combined with fun-filled entertainment during the day as well as the evening, for adults as well as children, playgrounds, entertaining sports and various excursions around our hotel. All service on offer during your holiday in Torrenova is carried out by professionals. The hotel services are:•Pools for adults and children•Air-conditioned restaurant•Poolside bar•Café•Chill Out Terrace•Terrace with sun lounges•Garden and Gym Circuit•TV and video area•Internet Corner and WiFi•24-hour reception in 5 languages: Spanish, English, German, French and Russian•Fax service•Outdoor game room•Indoor mini club•Money exchange services•Car rental•Cots for babies free of charge.The Intertur Hotel Hawaii Mallorca boasts 230 double rooms, triple rooms, Suites, Junior Suites and premium rooms in Torrenova. All rooms are fully equipped: satellite-TV, air-conditioning, heating, telephone, a safe (with charge), Wifi (with charge), terrace and a complete bathroom with hairdryer. They are spacious and some of them are especially suitable for families with children, where up to 4 beds can be placed without compromising on your comfort. Cots for babies are available at no extra cost. The Suites are very spacious rooms with capacity for 3 adults and 2 children or 2 adults and 3 children. They have a large bedroom, an independent lounge allowing you to relax without leaving the hotel room, a complete bathroom and a terrace with a spectacular view of the sea. They have flat-screen TV, coffee and tea-making facilities, mini bar (with charge), bathrobes and slippers, hair dryer,free WIFI and tablet available (1 device), pillows a la carte, Music Centre Station, make-up mirror and snacks and wine on arrival. The Junior Suites are available for 4 persons (up to 3 adults), lounge and bedroom (in the same area) as well as a large terrace with sun beds where you can relax in the sun whilst enjoying an aperitif overlooking the stunning sea views. This type of room includes the same services than the Suites.The Premium rooms bid you a stay filled with comfort. Presenting you with a different style of furniture to the other rooms, they are equipped to make sure you get your rest and that the whole family stays entertained: Large flat screen TV, DVD/Play Station, Free Wi-fi*, Music Center Station, coffee and tea making facilities, mini bar, bathrobe, slippers, terrace, hairdryer, make-up mirror, pillows à la carte, tablet available during your stay with free WIFI (1 device) connection so you can keep up to date with the daily news, e-mails, social network sights, photos etc... ... more   less 
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Also Known As:
Hawaii Mallorca Hotel
Hotel Hawaii Majorca
Hotel Hawaii Palma Nova
Hawaii Mallorca Palma Nova
Hawaii Hotel Palma Nova
Hotel Hawaii Mallorca
Intertur Hotel Hawaii Mallorca Palmanova, Majorca

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