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“Great Hotel - Maybe not for party goers” 4 of 5 stars
Review of Intertur Hotel Hawaii Mallorca

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Intertur Hotel Hawaii Mallorca
4.0 of 5 Hotel   |   Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #5 of 38 hotels in Palmanova
Belfast, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Great Hotel - Maybe not for party goers”
4 of 5 stars Reviewed October 13, 2012

A group of six 18 year old girls stayed in Hotel Hawaii from 17th July-24th July 2012. After much debate over where to stay for a party holiday in Magaluf we decided on Hotel Hawaii. We wanted somewhere close to the strip yet with it being our first holiday on our own we wanted to make sure we got somewhere decent, clean and safe.
Hotel Hawaii is no doubt a lovely, modern hotel. We requested rooms with a sea view, low floor and beside each other. All these requests were met on our arrival except we were one room apart which didn't really bother us. The actual rooms themselves are very modern, we really loved them! Only problem in one of the rooms there was a walk in shower which flooded really badly during our stay. We always had clean towels and sheets.
The pool area was very much family orientated - we made friends with the waiters who I think were glad of us taking full advantage of our all inclusive alcoholic drinks! During the day, the lifeguards were a bit annoying, shouting at kids for only having a rubber ring in the pool. The location was perfect tho right beside the beach, literally a minute walk to the main Palma Nova beach. From our room, 210&208 it was quite a longgg walk to the pool with all our supplies, quite a lot of stairs or a tiny lift!
Only bad thing about the hotel for us was we got complains from the reception staff often about coming in late. We would say this is very much a family hotel (we enjoyed the peace during the day at the pool). Bar one lovely reception staff, the others were usually quite rude to us! They have very high level of security and liked to know how many of us were coming in at what time etc. We understood they were perhaps not used to 18 year olds coming in at the time families were getting up for breakfast! Only thing we would say is that one day when we quite distressed as one of our cards were not working so we had no money, the lady on reception was very little help on where we could find a bureau de change. Her rudeness and the fact she could not understand our problem was a bit frustrating.
We were all inclusive, only getting up early enough for breakfast on the first day we can't really comment on that. Lunches were usually nice with fresh bread and stuff to make salads or sandwiches. We read somewhere they can make you up a pack lunch if you give them notice the night before. Dinners were sadly quite repetitive, all of the girls were used to self catering holidays where we went out for dinner most nights so we struggled with the choices as the week went on. Even the ones who were not fussy at all seemed to be eating the same stuff every night! At the end of the week we really couldn't praise the food at all but for the price we paid we couldn't complain. (£620 for a week all inclusive in the height of summer)
Overall, the hotel is a great place to stay in regards to its rooms and gorgeous views. Definitely recommend requesting a sea view balcony. For the type of holiday we were going for, all we can say is that perhaps it isn't for party goers - or be prepared it is very quiet during the day which is really what we wanted. The location is absolutely brilliant - right between the beach and nicer restaurants and shops of Palma Nova and the strip of Magaluf for the night life. The massive hill is sometimes a bit of a trip when you're walking exhausted back from the beach!

Room Tip: Sea view, low foor! We stayed in 210&208
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  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, October 15, 2012
Dear jc1993. Thank you very much for your feedback. All them are greatly appreciated. We are happy to know your time with us was to your satisfaction.

We taken note about all your comment (specially your comment about the food) in order to improve our services in the future.

On the other hand, regarding your comment about the "party goers", please be advised our hotel is above all oriented to families and couples so our schedules and services are mostly for them.

We are looking forward to seeing you again in the future.

Best regards
Intertur Hotels Team
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (412)
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ncle
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 13, 2012

The hotel is at the bottom of a small hill, ideally located for Magaluf and within a ten minute walk to Palma Nova.
The hotel has recently had a refurb and the rooms are done out to a very good standard. Bathrooms are very stylish and the beds comfy. Air con doing a great job as temps during the day high. I found it a bit too cool on a night so pulled the covers up.
The sea view fantastic so worth paying that bit extra. You could sit on an evening and watch the boats in and out of the bay.
Went on a B and B basis which was great for us, selection wide and varied and plenty of it.
The only criticism would be the pool area as not very big and as the hotel caters for all inclusive families, avoid if you don,t want this type of holiday. Beach is just next door and surrounded by bars and Restaurants.
Staff work very hard to keep everyone happy, plenty for families to do and a great base for the night life. Will keep this hotel in my top ten as a great time was had by all.

Room Tip: Sea view a must, floor 3 and above have excellent views and ideally located whatever your age.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, October 29, 2012
Dear CBW68. Thank you for your review. We are glad to hear you spent a great time with us and happy to hear everything was to your satisfaction during your stay.

We hope you give us the chance to accommodate you again in the future.

Best regards
Intertur Hotels Team
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Spalding, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2012

Returned from Hotel Hawaii on 4th Oct. Travelled with Jet2 Holidays who were excellent. Have been to Palma Nova several times before - first time at the Hawaii. Will return. Travelled with husband, daughter, son-in-law and granddaughter of nearly 9yrs. Had refurbished rooms overlooking the bay and mountains. Dolores, our cleaner, did a wonderful job. Had a fantastic time - however just a couple of points to make. The food selection was good but could be kept a lot hotter. The selection in the evenings for a child of 8 was poor - even the pasta dishes for children had sea food in them - a lot of children this age are not too adventurous with food. I think this will need to be looked at carefully for a 4* hotel. The only other point - the hotel entertainment was good - however the snake act - whilst entertaining left a lot to be desired. During the photos the large snake pood violently over my son-in law making a thorough mess of his clothes. The smell was so horrendous I rushed to the toilet to be sick. The only concern was not about us but getting the 20e for the photos. I felt this could have been handled better and more sympathetically. Apart from this a fantastic holiday.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, October 15, 2012
Dear Shirley P. Thank you very much for your review. We are glad to know you enjoyed your family holiday at our hotel.

On the other hand we take note about your comments of the food and the evening entertainment in order improve our services in the future.

We are pleased to hear you have decided to come back again next year so we are looking forward to seeing you again very soon.

Best regards
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Belfast, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 12, 2012

Food great variety, I'm a fussy eater, always found something. Staff are fine, they work ridiculous hours and have to put up with some very ignorant people so any wonder they don't smile all the time...lets just say the response you get from people is usually the way you address them!!

Had one of the older rooms, was fine, very spacious and view was to die for. Only gripe about the place was the sunbeds being reserved from early on. This is a problem, I was up every morning and had a great laugh sitting on the balcony watching the sunbed run....people with their eyes half open and hair sticking everywhere rushing round trying to get the space they wanted lol. I've stayed in hotels where reserving sunbeds isn't allowed and its perfectly manageable if its enforced. If the hotel sorts this one issue out it would have been the perfect holiday. We went to beach most days because of this and probably missed out on making some friends because we weren't around the pool every day, but hey small gripe.

Will def be back, don't believe all the bad reviews, honest to goodness people will always find something to moan about.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, October 15, 2012
Dear Greg M. Thank you very much for your review. We are proud to know you have decided to come back again in the future. It menas you enjoyed your holiday with us.

On the other hand, we take note about your comment of the sunbeds in order to improve the policy of this service.

We are looking forward to seeing you very soon.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 11, 2012

me and my wife have just come back from a weeks stay at the hawaii we will definitely be going back next october the room we had was a refurbished one with a walk in shower which we both liked.there was a nice size flat screen tv pity there were not more english channels but not there to watch tele.shame about the veiw there was a tree right infront of our room other wise the veiw would of been great .the food was good and also the breakfast with propper bacon .the location was good 5 min walk to a nice clean beach

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, October 15, 2012
Dear Paul K. Thank you for your feedback. We are pleased to hear everything was to your liking during your stay with us.

We are looking forward to seeing you again next October.

Best regards
Intertur Hotels Team
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Preston, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 10, 2012

Me and my partner have just got back from a 10 night stay and we were very impressed and will be going back next year. The location is fantastic,right along the beach with good pool bar and pools.The room was exellent and had just been refurbished into a mini suit with sofa and a 32 inch flat screen tv.The veiw from the balcony was realy nice looking out over the beach and sea.The food was good and varied with somethig for everyone even cava or bucksfiz with breakfast.The hotel was very clean with rooms being cleaned every day.

Room Tip: ask for a room faceing the sea to get sun on the balcony into the early evening
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, October 15, 2012
Dear phil j. Thank you very much for your review. We are proud to hear you have enjoyed your stay at our hotel and pleased to hear you have decided to come back again next year.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 8, 2012

Me and my husband have just come back from a week at the Hawaii with our 3-year-old and will definitely be booking to go back next year. This hotel is great and once it is totally refurbished it will be excellent. I read a few of the reviews before we went and was a bit worried but needn't have been. Not sure where the bad comments came from because we had nothing but good experiences. The hotel location is perfect, very central to everything in Palma Nova/Magalluf. The rooms were fine, we weren't in the newly decorated rooms but was still good as the view was stunning. The staff were very friendly to me and my family - very attentive. Our room was cleaned every day by a very polite maid. The food was so good, we were spoiled for choice most days and ate so much - not too adventurous and something for everyone. The entertainment was good too, mainly for kids or adults looking to get involved, but they work so hard all day and still have a smile on their faces at 11pm! My only small criticism was that as it was at the end of the summer season they had packed away some sunbeds and chairs and there was a lack of these during the day, as the weather was so gorgeous everyone wanted to sit outside by the bar/pool. Overall, can't wait to go back as it had everything we needed for a week away and not too far to travel.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca, responded to this review, October 10, 2012
Dear Mandy M. Thank you very much for your review. We are proud to hear everythig was to your liking during your stay with us in Majorca.

We are looking forward to seeing you again very soon.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Intertur Hotel Hawaii Mallorca

Address: Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Palmanova
#4 Luxury Hotel in Palmanova
#7 Romantic Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Intertur Hotel Hawaii Mallorca 4*
Official Description (provided by the hotel):
The Intertur Hotel Hawaii Mallorca is a 4 stars hotel that bids you all the convenience and comfort of an all-inclusive hotel in Palma Nova, ideal for families and couples who wish to enjoy a holiday at the beachfront in Torrenova. The comfortable rooms with terraces, the excellent service from the staff and the varied gastronomical buffet are combined with fun-filled entertainment during the day as well as the evening, for adults as well as children, playgrounds, entertaining sports and various excursions around our hotel. All service on offer during your holiday in Torrenova is carried out by professionals. The hotel services are:•Pools for adults and children•Air-conditioned restaurant•Poolside bar•Café•Chill Out Terrace•Terrace with sun lounges•Garden and Gym Circuit•TV and video area•Internet Corner and WiFi•24-hour reception in 5 languages: Spanish, English, German, French and Russian•Fax service•Outdoor game room•Indoor mini club•Money exchange services•Car rental•Cots for babies free of charge.The Intertur Hotel Hawaii Mallorca boasts 230 double rooms, triple rooms, Suites, Junior Suites and premium rooms in Torrenova. All rooms are fully equipped: satellite-TV, air-conditioning, heating, telephone, a safe (with charge), Wifi (with charge), terrace and a complete bathroom with hairdryer. They are spacious and some of them are especially suitable for families with children, where up to 4 beds can be placed without compromising on your comfort. Cots for babies are available at no extra cost. The Suites are very spacious rooms with capacity for 3 adults and 2 children or 2 adults and 3 children. They have a large bedroom, an independent lounge allowing you to relax without leaving the hotel room, a complete bathroom and a terrace with a spectacular view of the sea. They have flat-screen TV, coffee and tea-making facilities, mini bar (with charge), bathrobes and slippers, hair dryer,free WIFI and tablet available (1 device), pillows a la carte, Music Centre Station, make-up mirror and snacks and wine on arrival. The Junior Suites are available for 4 persons (up to 3 adults), lounge and bedroom (in the same area) as well as a large terrace with sun beds where you can relax in the sun whilst enjoying an aperitif overlooking the stunning sea views. This type of room includes the same services than the Suites.The Premium rooms bid you a stay filled with comfort. Presenting you with a different style of furniture to the other rooms, they are equipped to make sure you get your rest and that the whole family stays entertained: Large flat screen TV, DVD/Play Station, Free Wi-fi*, Music Center Station, coffee and tea making facilities, mini bar, bathrobe, slippers, terrace, hairdryer, make-up mirror, pillows à la carte, tablet available during your stay with free WIFI (1 device) connection so you can keep up to date with the daily news, e-mails, social network sights, photos etc... ... more   less 
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Also Known As:
Hawaii Mallorca Hotel
Hotel Hawaii Majorca
Hotel Hawaii Palma Nova
Hawaii Mallorca Palma Nova
Hawaii Hotel Palma Nova
Hotel Hawaii Mallorca
Intertur Hotel Hawaii Mallorca Palmanova, Majorca

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