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“great hotel rubbish weather” 4 of 5 stars
Review of Intertur Hotel Hawaii Mallorca & Suites

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Intertur Hotel Hawaii Mallorca & Suites
4.0 of 5 Hotel   |   Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #4 of 39 Hotels in Palmanova
Barrow-in-Furness, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“great hotel rubbish weather”
4 of 5 stars Reviewed September 7, 2012

this hotel is fab the location in brilliant 5 min walk to maga and 30 second walk to palma beach. the entertainment for kids is brilliant melanine and sylivia keep them amused in the day and mine both loved the mini disco at night, toni who does the adults entertainment is a nutter had me stitches they all work very hard none stop! the food is very good and they have a great choice yr never go hungry! all the staff in resturant very good and clearing dirty plates away quick they never stop either! we didnt get one of the refurbished rooms but the one was had was fine big and clean just the fridge a bit smelly. ive seen the pictures of how it should look when all refurbs done and looks like its going to be very nice just hope it doesnt go a snobby! we had a good hol just a shame we went on the worst week of the year! hopefully my hubby will chance his mind about going back and we will visit again.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, September 21, 2012
Dear loriedmo. Thank you very much for your review. We are pleased to know your time with us was to your liking and satisfaction (despite the weather of the last days in August).

We hope you give us the chance to accommodate you again if you decide to come back to Palma Nova in the future.

Best regards
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1,310 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (466)
Date | Rating
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English first
Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 7, 2012

We stayed at this hotel from the 16th til the 30th of august and i must say its one of the best hotels I've been too! I've stayed here once before few years ago and loved it, so we decided to come back and we enjoyed it even more! When we arrived there was a few problems with the rooms as they put us in a standard room when we ordered a family room. The staff are really friendly especially the restaurant and entertainment staff. Melanie and Maria who do the kids club were fantastic with children and Tony who runs the activities was great too! You could never be bored at that hotel with all the entertainment day and night. The food is lovely, hot and cold buffet to suit everybody but could do with more of a variety. There was themed nights when we was there which was Mexican and Chinese, they was good too. The maids do there job really well the room's was spotless and always cleaned, it's only 5 minutes away from the beach which is really good and there is a few good bars near by like JJ's sports lounge & Robin Hood Restaurant they are the 2 ones i recommend to visit. Hotel hawaii is out of the way of all the loud and lively bars in Magaluf which is good if you have young children. We will be deffinately be visiting here again next year!! I recommend this hotel to people who like fun family holidays.

Room Tip: A balcony with sea view are the best, so peaceful and relaxing hearing the waves and looking at the...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, September 21, 2012
Dear georgiamoss. Thank you very much for your review. We are very happy to know you enjoyed your stay with us and to hear you will come back again next year.

We cannot wait to see you again!

Best regards
Intertur Hotels Team
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Middlesbrough, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2012

Went in august 1st time we have been to this hotel and i have to say we havent been to a better place before. the food was great, the situation of the hotel was second to none ryt next to the beach and the view was unbelieveable!! it was well spacious and immaculate throughout, the play park for the kids was great not to big mind but adequate for toddlers. we thought the bar staff were very friendly and pleasent. the best of all was the entertainment 3-4 activities a day and the night time entertainment was excellent especially for kids, tony and melanie were absolutely fantastic(entertainers) we couldnt of met nicer friendlier people and made you feel welcome. we will deffiantely go back next year

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, September 6, 2012
Dear mikecass c. Thank you for your review. We are glad to hear you have enjoyed your stay with us and we are looking forward to seeing you again next year. We will forward your comment onto Tony and Melanie.

Best regards
Intertur Hotels Team
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hartlepool
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 2, 2012

I have been to this hotel 3 times now, and i have to say it is getting worse everytime i go back, needless to say i will not go back again. I love the position of this hotel as it is a 5 minute walk to magaluf and it is right on the beach and the views are superb if you pay extra for the sea view. Now the down side, the wife, 2 kids and I, turned up are were greeted with a friendly smile, given our key and went to our room, it had a sea view and it was basically the same as we have had before and i asked the wife that this must be the premium rooms, as we had booked normal rooms before but been given upgrades so i thought no more of it, in the rooms it was telling us all about the upgraded rooms which had been started and will be finished next year as the hotel is going through a revamp and will be classed as a 4 star hotel, i thought i would go around the hotel and see if i could see one of the new rooms, i found one and on lnspection they looked a lot better than the rooms we had stayed in previously and the room we had been given for this visit, i was not happy as i had paid for the premium room and this was far better than the room i had been given, i went to reception to ask if i had been given a premium room, the reply was i had not paid for a premium or sea view room, i told him he had made a mistake and that i had indeed paid for one of these rooms, i had to go to my room and get my booking forms to prove this, he said we could then have a premium room the next day, so not a good start, we had to pack again for the trip to the new room which is on the other side of the hotel and 7 floors up, oh and no apology for the disruption. Next was the next night we got in one of the very small hotel lifts which allow 6 people in, we got into the lift and after going to our floor the lift would not let us out and went back to the ground floor, then back upto the 7 floor, then back down to the ground floor, each time the doors would not open, as you can imagine the 2 young kids were hysterical as they were thinking they were trapped inside which we were, the wife was not to happy either but we had to keep calm for the kids, we decided to try and go to floor 6 and get out there, eventually it opened, needless to say the kids would not go back into the lifts and being on the 7th floor from the reception, and 13 floor from the pool this was not ideal and we had another 8 days to go, we told reception of the issue and once again no apology or concern for the kids who had litterally been traumatised by this, stuck in a lift is not good especially at there age. Next was the Air conditioning for the first 2 days it was great, there is a control on the wall, to which you can adjust temperature and fan, after the 2 days we would go back to the room and it was very warm, this was the same for the next few days and it was not just our room but a few people had commented on this, so i went to the reception and asked if there was a problem with the air conditioning, i told her it was working just not blowing out cold air, she shrugged and said she would get the maintainance man tomorrow to have a look, next day came and went so i asked again, that night i seen the man go to the opposite room so i asked him to come to ours to have a look, he sorted it and it was cold again, which makes me wonder if the hotel can control it from source, as it was to happen again a day before we were due to fly back, once again no apology. The pool tables around the hotel would work one day then be broken the next, this is a small problem but added to the others it is still a problem as the kids enjoyed this. Then this was the last straw, on our last night there was a torrential downpour, now this downpour has nothing to do with the hotel, these things happen i acceot that, but what i cannot accept from a 3 star hotel is what happened whilst this was going on, baring in mind i am now in a completely refurbished room and lovely as they are rain was coming in from the patio doors and more worringly the electric junction box which is situated on the wall above the T.V. and onto the floor, i phoned the reception and acknowledge that i know they may have problems as the lights were all flickering in the hotel and the T.V went off, but i told them water was coming through to the electics, she said someone will come up, i waited for about 1 hour and went to the reception in person, i had to go down the stairwell as the lifts had fused (not surprised there), but i couldnt believe what i saw going down the stairs, i was on floor seven and going down it was unbelievable, the water coming in from all the CLOSED windows, running down the walls was unbelievable, each level i got to was getting a lot worse as the water from the 7th floor was running down to the floors beneath, one old man fell over, but i cannot stress enough how NOT bothered they were, i managed to get to reception and said i had already phoned but no-one had been, she said that they had to prioritise, i totally understand that, but surely water and electric with 2 kids do not mix and is a dangerous situation, guess what we booked out the next day and i told the man on reception, the situation had not been passed or handed over to him and he had to write it all down again, absolute joke. Lastly the staff, i would like to say that the cleaners are absolute stars, really friendly and always pleasant and have a very hard job, the entertainment staff are superb, once again really friendly and the kids loved Melanie, but apart from this I would say 50% of the actual people who have day to day contact with the clientel are abrupt and arrogant, needless to say i will not be going back to this hotel, how they can call themselves a 4 star after this is a joke and i think there will be a few people not going back after the storm as it was a complete farce. I know some will say that the hotel is not responsible for the storm which i have agreed with above, but when we get storms over here my house does not leak from every window and door, the roof does not leak and i have no water at all in my house so when i pay a substancial amount of money and a so called refurbished room i do not expect this to happen in a soon to be 4 star hotel.

Room Tip: If possible always get a see view room
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, September 6, 2012
Dear soren40. Thank you for your review. We are really really sorry to hear all the problems you experienceda and we would like to offer our sincerest apologies.

Regarding your comment about the Premium room, we are sorry to hear that it was a mistake with your room. However please be advised that not all our rooms are refurbished and the complete refurbishment will be finished next 2013 included all our Premium rooms. The main difference between a stardard room of the Premium Rooms are the services (flat-screen TV, DVD and Play Station, coffee and tea-making facilities, mini bar, bathrobes and slippers, hair dryer, make-up mirror and snacks and wine on arrival) and the size that is bigger thar the standards. Next 2013 the Premium rooms will also have daily press, pillow list and free WIFI.

On the other hand, regarding your comment about the lift and the problems in your room during the storm we will forward your comments onto the Director of the Hotel in order to investigate it and take all measures required in order to avoid future incidents.

Once again, please accept our apologies for any inconvenience caused during your stay.

We hope you give us the chance  to meet your expectations in the future.

Kind regards
Intertur Hotels Team
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Ghent, Belgium
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2012

We stayed in the hotel Hawaii in august. There is a lot to do in and around the hotel, like waterskiing,swimming in the pool or in the sea,etc.
The food is very good. The location in palmanova is Good,and the staff is fantastic.
We had a perfect holiday. :D

Room Tip: The best floors are the 5th and the 6th floor
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, September 6, 2012
Dear MariusvB13. Thank you for your review. We are pleased to hear you had a perfect holiday at our hotel.

We are looking forward to seeing you again in the near future.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 31, 2012

Absolutely fabulous hotel and staff, stayed there in 2009,2010 and going again next week, can't wait - truly fab food and drinks - choices for everyone Good enterainment and situated right next to beach. What more could you ask for. 5 Stars *****

Room Tip: Tell them your requirements and they will do their best to accommodate you but I would recommend upd...
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  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, September 6, 2012
Dear smercy. Thank you for your kind comment. We are always pleased to hear you have enjoyed your holiday at our hotel and we cannot wait to see you again next year.

Best regards
Intertur Hotels Team
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Birmingham, United Kingdom
1 review
4 of 5 stars Reviewed August 31, 2012

We have stayed at the Hawatt 3 times and love it because of its location. It is only a 5 minute walk to the nearest beach and then just a bit further on to the famous strip. The view across the bay from the hotel terracewhilst having a cool drink is fabulous.
The rooms are a little tired but the recent refurb should address this. We have always found the staff there to be really helpful and polite and the maids keep the rooms very clean. I don't overate the evening entertainment as its mainly aimed at kids but there is always plenty to do within easy walking distance from the hotel. Overall in my opinion the hotel represents excellent value for money

Room Tip: willThe sea view rooms are probably the best ones to go for as the views across the bay are lovely e...
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, September 6, 2012
Dear cuddles47. Thank you for your review and for your sincerity. We are glad to hear your time with us was comfortable.

We are looking forward to seeing you again if you decide to come back to Mallorca in the future.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Intertur Hotel Hawaii Mallorca & Suites

Address: Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Palmanova
#3 Family Hotel in Palmanova
#5 Romantic Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Intertur Hotel Hawaii Mallorca & Suites 4*
Number of rooms: 230
Official Description (provided by the hotel):
The Intertur Hotel Hawaii Mallorca & Suites is an all-inclusive hotel in Mallorca offering bed and breakfast, half-board and full-board accommodation, perfect for families and couples looking for the perfect holiday in Palma Nova in a good value hotel and with the best rates available. Situated by the sea, most family rooms at the Intertur Hotel Hawaii Mallorca & Suites offer fantastic views over the bay of Palma Nova as well as offering a quiet family atmosphere, and a wide range of activities both for children and adults: the perfect match to spend unforgettable holidays with your family. New for 2015 - the addition of the Hawaii Suites Building situated across the street from the hotel (main building). The Suites Building will be totally renovated and will consist of Junior Suites and 1 Bedroom Apartments (both without seaviews). In the Hotel which is classed as the main building you will find panoramic terrace overlooking Palmanova bay, miniclub (4-12 years old), swimming pool and terraces with private access to the sea, garden, ample buffet, Chill-out terrace, 24h reception... In the Suites Building you will find a swimming pool, a gymnasium and a relaxing pool bar. There is also a panoramic Chill Out terrace which is exclusively for adults only. Choose between All-inclusive, Bed and Breakfast, Half-board (includes breakfast and dinner. Beverage not included), Full-Board (includes breakfast, lunch and dinner. Beverage not included) or Bed Only in our hotel in Palma Nova and enjoy a real holiday! Check-in time: 14:00 Check-out time: 12:00 Standard Room/ Standard Room with sea view: These large and comfortable rooms (maximum 3 adults and 1 baby or 2 adults, 1 child and 1 infant) offer you numerous services and modern furniture: Satellite TV, air conditioning and heating, telephone, safe and Wi-Fi (additional charge), kettle for coffee and tea, mini bar, terrace, fully equipped bathroom with hairdryer and vanity mirror and free cots. Premium Room: The Premium Rooms in Palma Nova by the Intertur Hotel Hawaii Mallorca & Suites invite you to enjoy our wide range of services: free Wi-Fi and welcome gift of wine and snacks. Panoramic views. Large flat screen TV, DVD/Play Station, Free Wi-fi (for 1 device), Music Center Station, coffee and tea making facilities, mini bar, bathrobe, slippers, terrace, hairdryer, make-up mirror, pillows a la carte, tablet available during your stay with free WIFI connection (for 1 device) so you can keep up to date with the daily news, e-mails, social network sights, photos etc... Family Room with sea view: More spacious room specially for families(2 adults +2 children or 3 adults +1 child) . Enjoy beautiful sea sights from your terrace in comfortable beds with everything you need: fully equipped bathrooms with hairdryer and make-up mirror, Satellite TV, telephone, air conditioning y heating, safe (with charge) Wi-Fi (with charge), kettle for coffee and tea, mini bar and free cots. Junior Suite with sea view (Main Building): Our modern rooms in Palma Nova are available for 4 persons (up to 3 adults), lounge and bedroom (in the same area) as well as a large terrace with sun beds where you can relax in the sun whilst enjoying an aperitif overlooking the stunning sea views. Free Wi-Fi (for 1 device), tea and coffee making facilities, mini bar, fully equipped bathroom with hairdryer and make-up mirror, bathrobe, slippers, big TV with flat screen, Music Center Station, pillows a la carte a welcoming aperitif and a tablet available during your stay with free WIFI connection (for 1 device) so you can keep up to date with the daily news, e-mails, social network sights, photos etc. Junior Suite (Suites building): The Junior Suites (without sea view) of the Intertur Hotel Hawaii Mallorca & Suites (in the quiet Suites Building) are accommodations completely refurbished. These are modern, spacious and bright spaces, with maximum capacity of 3 persons (3 adults or 2 adults + 1 child). In our Junior Suites you will find a bedroom of 2 beds, dining room with 1 sofa-bed, and fully equipped kitchen (with fridge, microwave, toaster, 2 hob cooker...), fully equipped bathroom with hairdryer, satellite TV, safe and Wi-Fi (additional charge), air conditioning and heating, baby cots with no additional charge... Suite with sea view (main office): Choose your suite ( maximum 3 adults and 2 children) and enjoy its advantages: bedroom, lounge, fully equipped bathroom with hairdryer and make-up mirror, terrace with stunning sea views, large TV with flat screen, Music Center Station, free WIFI (for 1 device), welcoming aperitif, mini bar, bathrobe and slippers, tea and coffee making facilities, pillows a la carte and a tablet available during your stay with free WIFI connection (for 1 device) so you can keep up to date with the daily news, e-mails, social network sights, photos, etc. 1 Bedroo Apartments (Suites building): The 1 Bedroom Apartments (without sea view) of Intertur Hotel Hawaii Mallorca & Suites (in the quiet Suites Building) are entirely refurbished apartments with modern-space characteristics, bright and spacious for families, designed to comfortably allocate up to 4 guests (3 adults + 1 child: the perfect match for family holidays! In our apartments you will find a bedroom of 2 beds, lounge area with 2 sofa-beds, and fully equipped kitchen (with refrigerator, microwave, toaster, a 2 ho hob cooker...), fully equipped bathroom with hairdryer, satellite TV, safe and Wi-Fi (additional charge), air conditioning and heating, baby cots with no additional charge... ... more   less 
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Also Known As:
Hawaii Mallorca Hotel
Hotel Hawaii Majorca
Hotel Hawaii Palma Nova
Hawaii Mallorca Palma Nova
Hawaii Hotel Palma Nova
Hotel Hawaii Mallorca
Intertur Hotel Hawaii Mallorca & Suites Palmanova, Majorca

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