Came here with a large group of friends, arrived to find basically ok rooms, and ok facilities. Safes in the room do not work so you are forced to pay to hire a 'safe' on reception. As the reception area is manned 24/7 and they have visible security staff you'd think this would be fine. Unfortunately over the week 3 of the maybe 15 boxes we had hired through the group were opened - with a key - items removed, (E400, iphone, credit cards) and the box then locked once more. When reported to reception the staff members literally laughed in your face. Items in rooms were also riffled through, and a locked suitcase was damaged in an attempt to be opened. The fact that the security cameras also were not working just support the fact this was most likely an inside job. If we had not been in such a large group, and so been aware of how much it was happening we may have put it down to bad luck, but it would seem not.
Aside from this the pool was quite cramped, the aircon pretty much non functional- it only came on radnomly twice over the week regardless of what you did with the controls, and even then didn't seem to make any difference. And the food was... interesting, battered chicken balls turning out to be battered cauliflower. Bed sheets weren't changed, and one thin pillow only provided. On half board no drinks were provided at dinner, even water had to be paid for, and you were told off by staff members if you brought a bottle from your room. A room of four people was provided with only a single key, and you had to pay to hire a spare, which were not available for all rooms.
Also rooms located looking towards the strip were incredible noisy around the clock.
There were some good points, the rooms were spacious and had a fridge, towels were provided and changed mid week, location great for nights out, also really close to two nice beaches, and there was lots of lounger space at the pool.
This doesn't change the fact that things were blatantly stolen, and hotel did not care means I would definitely advise against staying here at all costs.
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- Also Known As:
- Trh Palmanova Palma Nova
- Trh Palmanova Hotel Palma Nova
- TRH Magaluf Palmanova, Majorca