We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not for the Young!” 2 of 5 stars
Review of Hi! Palmanova Palace Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added Hi! Palmanova Palace Hotel to your Saves list
Hi! Palmanova Palace Hotel
4.0 of 5 Hotel   |   C/ Miguel de los Santos Oliver 15, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #21 of 39 Hotels in Palmanova
Derby, United Kingdom
1 review
“Not for the Young!”
2 of 5 stars Reviewed July 17, 2013

I and my boyfriend booked this hotel for a week getaway in June for a bit of sunshine and a break after having just finished our second year university exams. With both of us being 20 we do enjoy a bit of nightlife but don't get me wrong we weren't planning on having a full blown Magaluf party vacation!
We had been advised by Thomas Cook that this would be an ideal medium between relaxing and a bit of nightlife... although a medium was definitely not what we found!
We were aware this was an over 18 hotel, however much to our disappointment we soon learnt that over 18 actually means over 80! The atmosphere was not what we wanted and it was definitely not the place to be for a 20 year old couple!
We were hugely disappointed that we had been advised towards this hotel and from personal experience I would advise other young people (not just couples) to not go here.
I don’t want to sound too pessimistic and I can honestly say the hotel was very clean, staff were all friendly and the food was ok, but the atmosphere and entertainment (such as Bingo) make the hotel appropriate for at the elderly!
So be warned, if you are young at heart stay away (try the 'Palmanova Hotel' instead -a fab hotel just over the road - we moved there after our second night in the 'Palmanova Palace' and it was definitely a decision we did not regret!)

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Manager at Hi! Palmanova Palace Hotel, responded to this review, July 25, 2013
Thank you very much for your feedback about your holiday. It sometimes depends on the month you book the hotel asto thetype of clients who are there.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

695 reviews from our community

Traveler rating
    127
    252
    187
    81
    48
See reviews for
53
377
6
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Tamworth, United Kingdom
1 review
2 of 5 stars Reviewed July 16, 2013

Me and my three friends went on a girls holiday, but didn't want to stay right on top of the strip, so we stopped here. The reviews on here were mostly true, the staff were NOT friendly I was in the room when the maid cleaned my room and started throwing all my clothes around the room. cheers! The entertainment staff slagged the us of right by us just because there were more younger groups coming into the hotel! No i don't want to drink vodka all day thanks. The food and drinks service was good. Are holiday was good but never stopping in the palace again !

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Manager at Hi! Palmanova Palace Hotel, responded to this review, July 25, 2013
Thank you for your holiday feedback
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed July 15, 2013

Holiday was good valve for money as we booked three months prior to our stay. The hotel ticked all the boxes for our group of 10. Clean rooms & good food. The reception staff seemed pretty unorganised and became ruder throughout our stay. The pool was small and sunbathing was limited. We were next to three rooms full of lads, they checked in two days after us and did not shut up! We were kept awake until 12am and woken back up at 4-6pm. The walls were paper thin, even the room next to ours couldn't sleep! We made several complaints and they were dealt with, unfortunately this is the reason we will not be returning to Palmanova Palace. We choose PP as it was advertised as an adults only hotel. We thought we were going to have a relaxing holiday but came back more tired than we went!

Room Tip: Im sure we would have more positive comments if we were staying in another part of the hotel!
See more room tips
  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Manager at Hi! Palmanova Palace Hotel, responded to this review, July 25, 2013
Thank you for your positive comments about the hotel . We are very sorry that your holiday was spoilt by ather guests selfish behaviour
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 11, 2013

This hotel is definitely not a 4 star, prob not even a 3 star. The public areas are quite nice but the rooms are the smallest I have ever stayed in with very little storage space and only 2 plug sockets. The walls are paper thin and you can hear literally everything, there is no privacy at all. However, the food in the restaurant is absolutely lovely, champagne and smoked salmon served for breakfast every day, I can honestly say that this hotel serves the best food of any I have stayed in. The staff are all lovely, particularly Victor and Isabel. Evening entertainment is very cheesy, basically a couple of karaoke singers on rotation.
The pool area is rubbish, It's tiny, you can't take a lilo in, the shallow area is miniscule so you can't fit many people in the shallow end for a paddle and you can only fit sunbeds at the top and bottom.
Given all of this, we would have had a great holiday were it not for the abundance of chavs that arrived halfway through our stay. Unfortunately Palmanova suffers from an overspill from Magaluf and Thomas Cook are selling this as a 'young' holiday so if you want a good night's sleep don't bother coming here...shouting, disgusting language in abundance, running up and down corridors and the way some of them spoke to the staff was disgusting. I heard many people complaining to the management who weren't really bothered and referred it to the Thomas Cook rep, who did nothing. there were a whole lot of grumpy, sleep deprived people around!
palmanova itself is lovely and some great restaurants if you can find a hotel that's not full of chavs.
If you want a nice, relaxing and sedate holiday I would recommend the Levante in Cala Bona instead!

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Manager at Hi! Palmanova Palace Hotel, responded to this review, July 23, 2013
Thank you for your positive comments about the food we are sorry that your holiday was spoilt by other guest but unfortunately it is not a problem caused by management Who do not find it easy working with these clients.Thomas Cook are ultimately responsible.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 7, 2013

We booked this Hotel for 2 weeks from 21st June to 5th July all inclusive.
When we arrived after travelling through the night we was told our room wasn't ready for another 2 hours if the hotel knows roughly what time you are due to arrive they should make sure the room is ready. Ive never been to all inclusive hotels before where you have to hire everything including remote controls, kettles etc etc.
The room was very basic with only ONE plug socket so had to keep swapping things over every time you wanted to use something.
The pool was very small and was no where big enough to accommodate the size of the hotel and was in the shade all day so was very cold, We spent our 2 weeks on the beach because of this.
At first on arrival the hotel was more for gerriactrics and there was more life in a Morgue but it did get better.
The food wasn't brilliant and Pedro the suppose head waiter didn't have a smile for the cat. Due to this we skipped lunch everyday and the 2nd week we ate out every night so so much for going all inclusive.
The entertainment was rubbish the best bit was when some lads turned up and ended scrapping with each other but thankfully they got kicked out of the Hotel straight away that was the good point from the Hotel as they didn't put up with the trouble they got sent to Magaluf.
The Hotel states its a 4STAR this is defo not true I would only rate it as a 2.5. looks like someone rated it a 3 as tthere was a star missing.
I would defo not go back to this hotel and I certainly wont recommend it either should have gone to Santa Lucia Hotel for 10 days instead. On the good side we had a well earned rest!!!!!!

Room Tip: Don't book this Hotel there are plenty of others very near by and are a lot nicer
See more room tips
  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Manager at Hi! Palmanova Palace Hotel, responded to this review, July 12, 2013
Thank you for your feedback about your stay in the hotel it was unfortunate that a room was not available on your arrival but clients do not have to vacate their rooms until 12:00 on departure day.. As international law states hotels are not obliged to provide a room until 14:00 theretone depending on the amount of arriwals and depatures on any day sometimes availability is limited at ertain times.
We were happy to hear that you had a good rest ant hope that your next
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
1 review
5 of 5 stars Reviewed July 7, 2013

When I and 3 of my friends read the reviews for this hotel after booking a holiday, we turned up pretty apprehensively. We walked in the door and there was a mobility scooter on charge in the foyer and there were no young people in sight. Once checked in, we walked to our room which was on the ground floor outside the pool and a couple shouted to us that we were in the wrong hotel and they don't want to hear a peep out of us which we found pretty offensive. As we walked into our rooms, they seemed pretty neat. They were very clean, bathroom was spotless and a hair dryer, fridge and TV etc. For the TV to work, we were told we needed to pay a deposit for the remote but you can do it manually on the side. The safety boxes were like €30 or something however we came prepared with a padlock that we locked our suitcases up with and kept anything valuable in there. There was a security guard roaming the halls between a certain time at night so I would say that anything safe asking as its hidden away or you lock it away adequately. The walls were paper thin, anything said in the other room could be heard word for word but I suppose with the price we were paying we didn't expect anything less. As the week progressed, more and more young groups came, some being a lot more louder than others. One group got kicked out for taking advantage of the free bar and getting in a rowdy fight. Despite this, all the adults in the hotel were really no older than 60 I would say, so definitely not a pensioners hotel. All the adults we came across though we're really lovely and always asking us about how our day was going and what we'd been up to. The food was alright, it was far from unedable like a lot of the reviews were saying but was pretty bog standard. They had a large variety of mallorcan dishes, yet also had pizza and chips for more fussy eaters. Unless you're a food snob I would say the food is more than adequate but perhaps something you would eat at a 3* rather than a 4* hotel. The staff were always helpful and the entertainment definitely got everyone up and joining in which made it a great atmosphere! The bar staff were great, especially Berni who always cracked jokes with you. All in all, I would definitely go back to this hotel, unless you're planning to stay at the hotel in the rooms for the majority of the holiday I would say it was pretty basic but my friends and I would without a doubt stay here again!

Room Tip: Our room was on the poolside on the ground floor which didn't bother us, however I expect older...
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Manager at Hi! Palmanova Palace Hotel, responded to this review, July 12, 2013
Thank you very much for such positive feedback about the hotel The reason the hotel asks for a deposit for the TV remote control is sometinies people lose then and not everyone want to get up and donon to change channels manually
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 7, 2013 via mobile

We were lucky our room was ready on arrival but many who arrived at the same time had to wait several hours.Our room was big enough but a bit tired looking and bathroom was small.Pool area was small and you had to keep moving to chase the sun which was a bit of a pain! We found the food very good always plenty of choice and very clean.The larger was great but the rest of the drinks were very week. There was trouble with a group of young men who seemed to arrive at the hotel drunk and ended up fighting between themselves I do think that they might have been slightly more aware in the hotel and perhaps stopped serving them earlier.they were swiftly dealt with and not seen again!!!! I enjoyed my week and would return to the resort but probably not this hotel!

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Manager at Hi! Palmanova Palace Hotel, responded to this review, July 12, 2013
Thank you for your comments and we are glad that you enjoyed your holiday
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hi! Palmanova Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hi! Palmanova Palace Hotel

Address: C/ Miguel de los Santos Oliver 15, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#12 Luxury Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hi! Palmanova Palace Hotel 4*
Number of rooms: 185
Official Description (provided by the hotel):
ADULTS ONLY (+18)A place to enjoy yourself with your partner or friends in surroundings with great nearby leisure facilities.Located 250 metres from the beach of Palmanova, a few minutes away from the main water parks, leisure areas and golf courses. 185 magnificent rooms with balcony, air-conditioning (heating/cooling), SAT TV, safe rental, hair dryer, mini fridge, bath, shower, toilet. 1 adults pool, daily and evening entertainment programme with magnificent shows. Conference room (maximum 35 pax). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Tingo, Hotels.com, TripOnline SA, Despegar.com and Travelocity so you can book your Hi! Palmanova Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palmanova Palace Hotel
Palmanova Palace Palma Nova
Hotel Palma Nova Palace
Palma Nova Palace Majorca
Palma Nova Palace Hotel
Hi! Palmanova Palace Hotel Majorca

Owners: What's your side of the story?

If you own or manage Hi! Palmanova Palace Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.