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“Good holiday but probably wouldn't return” 3 of 5 stars
Review of Hi! Palmanova Palace Hotel

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Hi! Palmanova Palace Hotel
4.0 of 5 Hotel   |   C/ Miguel de los Santos Oliver 15, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #21 of 39 Hotels in Palmanova
Cardiff, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Good holiday but probably wouldn't return”
3 of 5 stars Reviewed July 7, 2013 via mobile

We were lucky our room was ready on arrival but many who arrived at the same time had to wait several hours.Our room was big enough but a bit tired looking and bathroom was small.Pool area was small and you had to keep moving to chase the sun which was a bit of a pain! We found the food very good always plenty of choice and very clean.The larger was great but the rest of the drinks were very week. There was trouble with a group of young men who seemed to arrive at the hotel drunk and ended up fighting between themselves I do think that they might have been slightly more aware in the hotel and perhaps stopped serving them earlier.they were swiftly dealt with and not seen again!!!! I enjoyed my week and would return to the resort but probably not this hotel!

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Manager at Hi! Palmanova Palace Hotel, responded to this review, July 12, 2013
Thank you for your comments and we are glad that you enjoyed your holiday
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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696 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • English first
  • French first
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  • Any
English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 5, 2013 via mobile

We arrived at the hotel on 27th June '13, at 11.30, but had to wait until 14.00 as our room was not ready. We had read from reviews that there was a security issue, money being taken from rooms, and this was a worry, we did pay for a security box. I did point out to reception that what was the point of stating in the leaflet given to us that the hotel advice to lock the balcony door, when you follow advice and the cleaner leaves it open! The entertainment was quite poor, Kay and Gaz tried their best, but it was embarrassing to see Gaz dressed up in drag as Gloria. The food was not great either, and there was no early breakfast for anyone leaving before 8am. There were more young people at the hotel and there was a fight between some young men who were worst the wear for drink, and some were told to leave the hotel. The pool and pool area are small, not as big as the video shows. On the plus side, the hotel room was basic but clean, the bar staff were pleasant and worked very hard. The hotel was very close to the beach. It was not a 4star hotel, and we wouldn't go again.

Stayed June 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Manager at Hi! Palmanova Palace Hotel, responded to this review, July 12, 2013
Thank you for taking the time to write your comments about your stay in the hotel Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 5, 2013

After reading some reviews on here I was really concerned about going here as we travel to Magalluf every year to celebrate our wedding anniversary but decided to stay in PalmaNova this year....
Was pleased on arrival as were told to put our luggage in a room and pop into dining hall as lunch was still on and they would sort our keys out after we had eaten.

FOOD...
So one of the first experiences of the hotel was the food-and I have to say this was the major part that let the whole hotel down for us-it just was so far from 4# quality-and we have been to several 3# hotels with far better food than what was offered here. There was little choice at each sitting, food was often luke warm and they took ages to re fill anything-one night my Husband waited about 10 minutes for them to fill the shephards pie up so the rest of his food on hos plate got cold-and when the shephards pie was finally refilled it honestly resembled a tin of dog meat as opposed to mince! and when he tasted it it was almost cold-not even luke warm! and this was a batch fresh from the kitchen! One noght I waited for the pizza to replaced as all that was left was the end bits and a few bits that had been chopped about-but because there was still bits left it never got refilled! Same for the cakes-if there was a few battered bits left then they wasn't replaced. On a few occasions there were several nice bits but on a whole the food could have been so much better, in fact we were there 5 night all inclusive but ended up eating out 3 lunch times and 2 evening meals (which was no way expected or budgeted for so we felt we were left out of pocket because of the poor quality of food). You couldn't get beer in the restaurant-yes you could get it from the bar before hand and take it into the restaurant which is what my Husband done but we felt being a 4# there should have either been the chance to get it on tap in the restaurant or have waiter service....

ROOMS...
Basic but fine, really cleaned to a high quality, beds (tho they were 2 single but often is the case in spain) were lovely and comfy and the blankets were the softest i'd ever had abroad, as were the towels) We were on floor 8 and had quite a nice view but some of the rooms would have had not such a view-overlooking the road etc! Bathroom was quite small and air con was very noisy so wasn't able to sleep with it on-fridge worked well. Lack of sockets-only had 2 in whole room and that meant unplugging the tv or fridge!!

POOL AREA...
So small and crammed in and lack of sun-really not ideal so spent most of the time down the beach but ended up costing us 13 euro a day for sunbeds so again was left feeling out of pocket! Pool was ok-pretty small and a bit on the cold side but was the space that let it down-sun beds were lovely but had to move every couple of hours as so much of the space was shaded as the sun moved.

ENTERTAINMENT....
although we never got involved they seemed really lovely people who worked really hard and were great at their job-always had a smile and said hello when they saw you.

CLEANING...
Great-whole hotel was spotless all the time-can't fault atall

STAFF...
All staff were friendly, helpful and polite. when we queried the thefts from safes to the man on reception when checking in he reassured us that this hadn't happened and it was lie's on reviews! we'll never know the truth but we had all our valuables in our safe and all was fine the whole stay.

LOCATION...
Great-5 min walk from the beautiful beach and shops/bars/restaurants and about a 20 min walk into Magaluf-we done this there and back every day and then every night-and when we were walking back at night time (well 5am ish) we felt perfectly safe and never was worried which was nice as I expected us to be feeling we needed taxi's tht time of night but wasn't the case-infact it was such a lovely walk I wouldn't have wanted a taxi.

So all In all a mixed review really-some really good points but some (mainly the food) really bad points-in my opinion this hotel should be a 3# and then I think less people would be disappointed with what they are getting....oh and one more thing-I went witht he thinking we were going to be the youngest there and stick out like sore thumbs (me and hubby are both in our 30's)...this was so not the case-I would say 70% of the guests are aged 50-60 ish but the rest range from 18-late 40's-so a real mixture of ages-most certainly not 'gods waiting room' as some on here have stated-well not last week anyway!!
Would we stay again? Plamanova - 100% yes but Palmanova palace? 100% no as there were so many hotels we saw whilst there that looked so much better.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Manager at Hi! Palmanova Palace Hotel, responded to this review, July 23, 2013
Thank you for talking the time to give feedback abaut your holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 3, 2013

Stayed from 25/06/13 - 02/07/13 and had a great time. The staff were nice and friendly and always willing to help, always cheerful and smiley. Food was good and a lot of variety which caters for everyone. Good location about 2 minute walk to beach. Plastic cups are used when drinking outside but this is a good idea as many glasses are knocked over. We loved the entertainment and went along every night. The entertainers were enthusiastic and fun and made our stay enjoyable, they were lovely people who worked hard to please everyone. A good range of activities were available. Pool is quite small but it is adequately sized. We had a great time and meet some great people and would happily visit again.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Manager at Hi! Palmanova Palace Hotel, responded to this review, July 12, 2013
Thank you so much for such positive comments abaut your stay in the hote.
W always pass these on to the staff whiech keeps then motivated to continue their hard work when they know it is appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 3, 2013

After reading some reviews on here I was really concerned about going here as we travel to Magalluf every year to celebrate our wedding anniversary but decided to stay in PalmaNova this year....
Was pleased on arrival as were told to put our luggage in a room and pop into dining hall as lunch was still on and they would sort our keys out after we had eaten.

FOOD...
So one of the first experiences of the hotel was the food-and I have to say this was the major part that let the whole hotel down for us-it just was so far from 4# quality-and we have been to several 3# hotels with far better food than what was offered here. There was little choice at each sitting, food was often luke warm and they took ages to re fill anything-one night my Husband waited about 10 minutes for them to fill the shephards pie up so the rest of his food on hos plate got cold-and when the shephards pie was finally refilled it honestly resembled a tin of dog meat as opposed to mince! and when he tasted it it was almost cold-not even luke warm! and this was a batch fresh from the kitchen! One noght I waited for the pizza to replaced as all that was left was the end bits and a few bits that had been chopped about-but because there was still bits left it never got refilled! Same for the cakes-if there was a few battered bits left then they wasn't replaced. On a few occasions there were several nice bits but on a whole the food could have been so much better, in fact we were there 5 night all inclusive but ended up eating out 3 lunch times and 2 evening meals (which was no way expected or budgeted for so we felt we were left out of pocket because of the poor quality of food). You couldn't get beer in the restaurant-yes you could get it from the bar before hand and take it into the restaurant which is what my Husband done but we felt being a 4# there should have either been the chance to get it on tap in the restaurant or have waiter service....

ROOMS...
Basic but fine, really cleaned to a high quality, beds (tho they were 2 single but often is the case in spain) were lovely and comfy and the blankets were the softest i'd ever had abroad, as were the towels) We were on floor 8 and had quite a nice view but some of the rooms would have had not such a view-overlooking the road etc! Bathroom was quite small and air con was very noisy so wasn't able to sleep with it on-fridge worked well. Lack of sockets-only had 2 in whole room and that meant unplugging the tv or fridge!!

POOL AREA...
So small and crammed in and lack of sun-really not ideal so spent most of the time down the beach but ended up costing us 13 euro a day for sunbeds so again was left feeling out of pocket! Pool was ok-pretty small and a bit on the cold side but was the space that let it down-sun beds were lovely but had to move every couple of hours as so much of the space was shaded as the sun moved.

ENTERTAINMENT....
although we never got involved they seemed really lovely people who worked really hard and were great at their job-always had a smile and said hello when they saw you.

CLEANING...
Great-whole hotel was spotless all the time-can't fault atall

STAFF...
All staff were friendly, helpful and polite. when we queried the thefts from safes to the man on reception when checking in he reassured us that this hadn't happened and it was lie's on reviews! we'll never know the truth but we had all our valuables in our safe and all was fine the whole stay.

LOCATION...
Great-5 min walk from the beautiful beach and shops/bars/restaurants and about a 20 min walk into Magaluf-we done this there and back every day and then every night-and when we were walking back at night time (well 5am ish) we felt perfectly safe and never was worried which was nice as I expected us to be feeling we needed taxi's tht time of night but wasn't the case-infact it was such a lovely walk I wouldn't have wanted a taxi.

So all In all a mixed review really-some really good points but some (mainly the food) really bad points-in my opinion this hotel should be a 3# and then I think less people would be disappointed with what they are getting....oh and one more thing-I went witht he thinking we were going to be the youngest there and stick out like sore thumbs (me and hubby are both in our 30's)...this was so not the case-I would say 70% of the guests are aged 50-60 ish but the rest range from 18-late 40's-so a real mixture of ages-most certainly not 'gods waiting room' as some on here have stated-well not last week anyway!!
Would we stay again? Plamanova - 100% yes but Palmanova palace? 100% no as there were so many hotels we saw whilst there that looked so much better.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Manager at Hi! Palmanova Palace Hotel, responded to this review, July 12, 2013
Thank you very muchfor taking the time to write such comprehensive comments abaut the hotel Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odiham, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 3, 2013

My husband and I were so worried when we read all the reviews. We got this as a late deal so we were limited to our selection. My biggest concern was reading reviews about money being stolen from people. This would be our worst nightmare as we save a certain amount of money for holidays so when thats gone- its gone!

When we arrived at the hotel I made it very clear to the reception that we knew there was a thief and that if we took their safe then we would come down on them like a tone of bricks if anything was stolen!

I counted our money each say, and wrapped it up in a receipt which stated 'BEWARE THIS MONEY HAS BEN COUNTED DAILY AND PHOTOS HAVE BEEN TAKEN' I thought this way if any money got stolen we had hard evidence that it had been counted daily as I took photos of the money laid out daily!

Luckily for us nothing went missing. There was a couple of people that had gotten stolen from whilst we were there though. I simply wouldnt go to this hotel again as the food wasnt great, the rooms arent that nice. Very basic! No tv in a 4 star?! You had to pay 15 Euros to have the remote- ridiculous!

We would however, visit majorca again. We plan to go next year. Palma Nova itself is amazing. Very beautiful- loads of shops, bars and restaurants all within walking distance. We walked it to Magaluf every night and had drinks on the strip. We are 28 and 30 and we thought we would be out of place but honestly- the range of ages there is great! We had so much fun! Short flight, hot temperature in june, and lovely lively resort!

Stay in Palma Nova, visit Majorca by all means but do not stay here! We plan to stay closer to magaluf next year.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Manager at Hi! Palmanova Palace Hotel, responded to this review, July 9, 2013
Thank you for taking the time to write your comments .We hope that you are able to book furner in advance for your next holiday so that hopefully it will be a success
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chigwell, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 2, 2013

Was amazed to read negative reviews about the hotel! Having been there for 10 days we could not fault the staff at all. Restaurant was lovely and was something for everyone, bar staff were friendly and helpful. The entertainment team Kay and Gaz worked so so hard! They encouraged everyone but we were not made to feel obliged to do anything! The activities they offered were appropriate for all! We were amongst the youngest of guests staying there, but at an adults only hotel in June what do you expect? There were 2 visiting cabarets as well as Kay and Gaz putting on shows and different games which were enjoyed by all. The sun beds were not an issue although sun was limited in the pool area meaning there was a fight for the best spot but not a fight for the actual sunbed. Hotel is in a quiet location making the entertainment all the more important! A short walk to the beach of about 10 mins as well as excursions available most days. Lunch boxes are available for those leaving early, place an order at reception the day before. Thoroughly thoroughly recommended especially this season when Kay and Gaz are still there!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Manager at Hi! Palmanova Palace Hotel, responded to this review, July 9, 2013
How lovely to have your wonderfully positive comments it helps the staff to continue to give good friendly service whenthey know it is appreciated we are so pleased that your holiday was so enjoyable
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hi! Palmanova Palace Hotel

Address: C/ Miguel de los Santos Oliver 15, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#11 Luxury Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hi! Palmanova Palace Hotel 4*
Number of rooms: 185
Official Description (provided by the hotel):
ADULTS ONLY (+18)A place to enjoy yourself with your partner or friends in surroundings with great nearby leisure facilities.Located 250 metres from the beach of Palmanova, a few minutes away from the main water parks, leisure areas and golf courses. 185 magnificent rooms with balcony, air-conditioning (heating/cooling), SAT TV, safe rental, hair dryer, mini fridge, bath, shower, toilet. 1 adults pool, daily and evening entertainment programme with magnificent shows. Conference room (maximum 35 pax). ... more   less 
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Also Known As:
Palmanova Palace Hotel
Palmanova Palace Palma Nova
Hotel Palma Nova Palace
Palma Nova Palace Majorca
Palma Nova Palace Hotel
Hi! Palmanova Palace Hotel Majorca

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