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“Never Again” 1 of 5 stars
Review of Hi! Mimosa Park Hotel

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Hi! Mimosa Park Hotel
3.0 of 5 Hotel   |   Avenida Cas Sabones 28, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #29 of 39 Hotels in Palmanova
Whitley Bay, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Never Again”
1 of 5 stars Reviewed November 2, 2014

I have stayed in this hotel before, and the standards this year have dropped drastically.
The hotel does not consider 30 degrees Celsius is not hot enough to provide air conditioning either in rooms or communal areas.
We were not expecting to much from the for as we were all inclusive, but unfortunately they could not even reach our low standards.
On the plus side, the rooms were down and made service every day.

Room Tip: Would recommend a room overlooking the pool, as the other side only has a view of the road.
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  • Stayed September 2014, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Public Relations Manager at Hi! Mimosa Park Hotel, responded to this review, November 3, 2014
Dear Michael,
Sorry to hear that the hotel was not up to your expectations, we wish you had had a better experience, it is apparent that the hotel fell short with certain things like the air con.

Thank you for taking the time to write a review and maybe we can welcome you back at on of are other hotels in the future.

Regards
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1,011 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (315)
Date | Rating
  • English first
  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Newcastle, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 14, 2014 via mobile

Stayed here end of Aug 10nights, on arrival impressed how clean it was. Staff very helpful& maids excellent. Always found plenty to eat at meal times. Even though heard plenty moan not sure what they were expecting?
Self service could be a problem but hey it was'nt life threatening if had to try couple of times to get through could walk round other side & get in no problems. Biggest problem were guests who just made it their mission to make sure they got their moneys worth!! Same as sunbeds not my idea of getting up 6am to grab sunbeds, there was a lovely sun terrace where got sunbeds no problem & didnt have to put up with the "get as much drink down you guest" Staff we encountered very
polite& helpful. Been said needs a refurbishment & is going to happen. All in all enjoyed 10nights at the hotel

  • Stayed August 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Public Relations Manager at Hi! Mimosa Park Hotel, responded to this review, October 16, 2014
Dear Susan,
Thanks for your comments and so pleased to hear that you enjoyed the food on offer,. Unfortunately it is a shame that not everybody on holiday acts in a way that is considerate of other guests, but it sounds like you worked it all out and had a good holiday at the Mimosa

Hopefully we will see you again.

Regards
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staffordshire
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 11, 2014

We loved this hotel,but different people viewed this hotel differently.We booked last minute (3wks before) for our 31st wedding anniversary and emailed them direct for which type of floor,room we would like. And they gave us what we asked for. Hotel staff were very nice. We were all inclusive, and the food was brilliant. Now... Other people said that there wasn't much choice ,that's not really true. The breakfast had the same food every day but with four or five different choices. I"E... Cereal,Spanish breakfast,fry up,toast or continental. So there was a choice. Free tea and coffee and cakes.so I don't really know what they moaned about. Lunch and dinner was different EVERY day and delious.so I'm not going to complain about any of the food. Hotel is a bit dated,but is being refurbished as I write this. The entertainment was dire. The young staff did their best,but it was rubbish,sorry. They could do a lot more there. We had free drinks all night,they weren't very strong but you could get doubles. We would have a few drinks at the hotel before going into Palma nova at night,which was only five minutes walk from the hotel.the pool was nice and clean,we always got a sunbed and parasol. Over all,we would definitely stay here again.Loved it.

Room Tip: Allways email direct and ask for sea view,there's no pool view from this hotel.
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  • Stayed September 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Public Relations Manager at Hi! Mimosa Park Hotel, responded to this review, October 13, 2014
Hello Cassie,
Thank you for taking the time to share your feedback, and also your views on the food on offer at the hotel, I eat in all our hotels and sometimes some of the comment suprise me, but you cannot please everyone. Breakfast as you say has absolutley everyhting you could want and we do try to vary meals lunches and dinner and even Gala nights.
Glad you had a good time and hope to welcome you back soon.

Regards
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 4, 2014 via mobile

Went away with 4 other friends, location was perfect, not far from the beach and not too far from the airport. The hotel itself isn't too bad, like others it could do with a refurb. It was kept reasonable clean with a maid everyday to clean your room. Food was average, if chips is what you want everyday then this is the place. I feel it is very unsafe for any guest to stay here due to an incident that occurred during my stay. One evening an elderly lady had fallen down a poorly lighted set of stairs leading to the pool. Medical assistance was required as she had hit her head. After running to reception and asking for an ambulance, the receptionist said she would not phone because she didn't not know the lady's name bearing in mind she has just hit her head and was disorientated. I asked for a first aider, she then said there was NO first aiders on duty throughout the hotel. Next do you have a first aid box 'yes', well can I have it, it's locked away at poolside and the lifeguard is the only one with access, who is also the only first aid trained worker who works 10-6. We eventually found a name for the lady and an ambulance turned up 20 minutes later. The paramedics didn't speak fluent English so I asked for a translater, the receptionist is the only one and would not leave her spot. We later heard that the lady spent two nights in hospital and had a broken wrist. This incident could of been a lot worst and it was only thanks to other guests that she was okay. So if your 100% sure your not going to have an accident, then this may be the place for you!

  • Stayed September 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Public Relations Manager at Hi! Mimosa Park Hotel, responded to this review, October 9, 2014
Thank you for your review, and I have investigated the matter, and our quality staff was at the hotel that night and assited in locating the ladies partner, and when she saw the cutomer in question she was standing waiting for the ambulance. Due to the fact that the reception had no details of the person in question a health service ambulance was called in the first instance.

Sorry it felt that the hotel were not doing things as you would have prefered but there is a protocol to follow and it was.

Again thank you for your feedback every comment is useful and helps us improve services and also standards
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Durham, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 30, 2014

Just came back from a weeks holiday in palma nova where we stopped here we stopped here last year was a lovely hotel that's why we went back big mistake the hotel was very quiet food was very poor wasn't very clean the all inclusive bar could of been a lot better the bar codes hardly worked on it the pool area was ok lifeguards there all the time and the entrainment staff what a joke I think there got payed for nowt as there sat around talking all day I would not go back to this hotel again

Stayed September 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Public Relations Manager at Hi! Mimosa Park Hotel, responded to this review, October 9, 2014
Dear Andrea,
Thank you for taking the time to share your feedback and so sorry that the hotel did not live up to the experience that you had last year.
At the end of the season hotels can be quiet, and I am sorry also re the entertainment. your comments have been noted as they help to improve services

Regards
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Wigan, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 30, 2014

Just returned from Mimosa Park and yes agree with other reviews, it needs a refurb, however the food and drink was good, never struggled to get a sunbed no matter what time we went to the pool. Staff very friendly so for the price couldnt fault it at all, as it is a cheap place to go to. Entertainment that we saw was ok, Elvis was good however we went out for a couple of nights, walked into Magaluf probably 20 minute walk, 5 Euros in a taxi and we had some great nights in the Piano Bar, Britannia, Plaza & the new bar Sterio - also in all couldnt fault - would i go back to that hotel, probably not unless it did have a refurb but then the cost would go up!

Room Tip: Not sure they have any good rooms - but who stays in the room!
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  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Public Relations Manager at Hi! Mimosa Park Hotel, responded to this review, October 9, 2014
hello Barney,
Thank you for taking the time to comment on your holiday, and it sounds like you had a good time in the Palma Nova/Magaluf area. The Mimosa is in a good location for beaches bars and restaurants if you want to get out and about.

Hope you chosse us again for value for money.
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Aberdare, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 28, 2014

Visited with a friend 20-27th Sept on half board basis. We were more than pleasantly surprised by the overall experience, having read recent reviews before departure which had comments ranging between 'very poor' & 'excellent' We had requested a lower floor & on arrival the receptionist offered us a choice of 1st or 3rd floor- we chose 3. Room was cleaned & towels changed daily; there was a good choice of well cooked food (something for everyone) at both breakfast & dinner; all the hotel staff were very polite, friendly & helpful. ( We reported a noisy toilet tank to reception & the hotel handyman was with us to check & repair it within 15 mins - very impressive!) The lounge bar was comfortable & there was a TV for anyone who wanted to watch. I wasn't too impressed by the entertainment, but as we went for a walk most evenings it wasn't a problem. ( There were plenty of bars & cafés with / without entertainment nearby & Magaluf was only about a 15 min walk away). Plenty of taxis / buses available for venturing further afield.
The holiday as a whole was very enjoyable & great value for the amount we paid, & I would definitely consider the hotel again if I wanted a reasonably priced stay in Palma Nova.

Room Tip: We had a room on 3rd floor which was very quiet & with a view of the swimming pool area & th...
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  • Stayed September 2014, traveled with friends
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiHotels, Public Relations Manager at Hi! Mimosa Park Hotel, responded to this review, October 9, 2014
Delighted to hear that you enjoyed yuor stay with us at the Mimosa, even if the entertainment was not to your liking, there is plenty to do in the area during the evenings and thanks for rating our hotel, services and staff.
We hope that you will return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hi! Mimosa Park Hotel

Address: Avenida Cas Sabones 28, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Free Breakfast Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style:
#15 On the Beach Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hi! Mimosa Park Hotel 3*
Number of rooms: 287
Official Description (provided by the hotel):
Enjoy the marvellous walks along the Promenade in Palmanova next to the sea or enjoy the varied nightlife. In the Hi! Mimosa Park Hotel you can enjoy your stay combining leisure and relaxation.Located in Palmanova only 500 metres from the beach and 20KM from Palma. It has 287 rooms with balcony, air-conditioning (heating/cooling), SAT TV, safe rental, bath, shower and toilet. 1 Adults pool and 1 for children and a varied entertainment programme to enjoy yourself by day or night. In the surroundings you can find a great range of additional local water and sports activities. ... more   less 
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Also Known As:
Hi! Mimosa Park Hotel Palmanova, Majorca
Mimosa Hotel Palma Nova
Hotel Hi Mimosa Park
Mimosa Hotel Majorca

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