We had booked the Palma Nova hotel and were informed 3 weeks before we were due to travel that our hotel was being changed to the Mimosa Park Hotel. We checked it on Trip Advisor and found the reviews not as good as the Palma Nova, so we were a little worried but it was fine. location is good. We went here from 2 Oct 13 - 9 Oct 13. The Mimosa Park food was very good with lots of choice. Room was very clean, but you need to be careful with any food you are eating in the room. We dropped a crumb of chocolate on the bathroom floor and when we went back in to the bathroom we had about 20 ants enjoying the feast. We were careful after that and did not have any more little visitors. Apart from that incident our room was very comfortable and clean. Bedding, towels changed daily and room cleaned daily. Our veranda light did not work which did not bother me, but I found out no-one had a working veranda light (possibly to save money). We had a high floor and found it very quiet with a nice view. Pool area was clean and relaxing and we never had any trouble getting a sunbed when we wanted one, although we did spend a lot of time at the beach. They had a patio bar area with a self service bar area during the day, you did have to scan in to the area which did not really bother us until we realised that this system was doing people out of there jobs. This area also had a bit where you could get toasties and hotdogs which sounds good but due to other guests spilling beer everywhere was a bit smelly, so I could not get anything to eat from there. You could also sit in this area at night (as the seats indoors upstairs are taken very quickly) which was nice but you still have to go up the stairs to the scan system to get your drinks as the downstairs bar area closes. The only problem I found with this was the stairs are very badly lit. The stairs had lights on them but most of them were not working, so when you were going up and down the stairs it was very dangerous. The overall feeling was bad maintenance or money saving tactics. The lift in the hotel is not for the faint hearted either, I was worried when more than 4 people were in it although it was supposed to carry 6 people, it jumped when it stopped and started and the doors made a screeching noise when they closed. The staff in the hotel from reception to the cleaners were all very friendly and hard working. On our last day we decided to pay to keep the room as our transfers were not until 3pm and we were supposed to be out of the room at 11am. When we went down for our lunch at 1.30pm we were told that we were not on the list and could not get lunch. My husband explained that we had paid an extra 25 euros to keep the room and get our lunch. It was very embarrassing as there was a queue behind us waiting to go for lunch, we had to stand there until he sent someone to check If what we had said was true. eventually we were allowed to go for lunch. The beach in Palma Nova was great and you should try the para-sailing and UFO water activities they were great. We also went to Katmandu (upside down house) theme park. You can buy a theme activities passport for about 30 euros and this will do you for 4 activities, good for adults and kids. Another good activity is golf fantasia, which is between the hotel and the beech. My overall opinion of the hotel is Good but needs a little maintenance and the staff work very hard.
Choose a high floor for good views and peace and quiet
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
We are grateful that you took the time and trouble to write about your holiday. We take your comments very seriously. I do hope I can address all the points that you have raised.
Also thank you very much for your very kind words towards our staff, they all work very hard.
We are looking forward to welcoming you once again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.