We are just back from a 5 night stay at this hotel in Palmanova. I have mixed comments on it.
On the plus side:
It is in a fabulous location, with the beach just on its doorstep with a good range of bars and restaurants (and the usual supermarkets, tabacs etc) within just a few minutes walk. Although it is on the edge of Magalluf, it is not roudy. The main sign of its proximity to Magalluf is the odd late nighters staggering back to their accommodations in the morning (which can be quite an amusing site)
The rooms are a really good size and all have sea views. The view over Palmanova Bay from the balconies is beautiful.
The rooms are very clean.
The staff are very friendly and helpful
On the negative side:
I was there for a short break with my Mum early June, and we had a fridge in our room. This time, I was there with my husband. For some reason, we were allocatedt a 2 bedroom room, so we had a balcony both at the front, overlooking the sea, and at the back, overlooking the street. But, we had no fridge this time.
The air-con wasn't working. On arrival (Monday) I went to reception to report it and was told that they knew about it and the engineers were working on it. By the time we left on the Saturday, it still wasn't working and I believe they were trying to find guests other hotels. The temperature during the day was in the low 30s, and it didn't drop much at night. So I had very little sleep - it was either just too hot to sleep, or, when we tried leaving the patio doors open (front and back) to get some through air, we couldn't sleep for the noise outside. I see from other reviews that have been left, that this air-con problem was not a new one.
The food! When I was there with my Mum, she had booked it All Inclusive. This would not be my choice because we like to eat out in the evenings. However,the additional cost for AI versus B & B made is sensible to book AI again, in the knowledge that we would eat out at night. Breakfast was OK - the usual buffet options of cooked and continental. Lunch was passable, but the salads were generally better than the hot food - although often with only ONE cold meat choice. We didn't take advantage of the snacks which were also included late morning and late afternoon, so I can't comment on those. We didn't even go in to the restaurant in the evening, but my experience on the previous stay was that the dinners were pretty awful - bony fish, tough meat, reconstituted rubbery/plastic tasting turkey, soggy or rubbery vegetables etc.
Restaurant service varied. On a few occassions the restaurant was late in opening (we like an early breakfast to get in to the sunbathing early); on one occassion there was no cutlery on the tables; one morning the juice machine was just pouring out vaguely coloured water. I reported this to the head waiter, who made some sort of effort to replenish the machine and then disappeared - I tired again and still coloured water! One morning there were no fried eggs - the cook was nowhere to be seen. The staff were generally very friendly and helpful.
I don't understand some of their rules - I can only assume it is to save on staff/washing up. If you want drinks to take up to your room, you can't have them in glasses - they must be in plastic cups (yugh!); you cannot take glasses/coffee cups out to the pool area, so again they have to be in plastic cups. I can understand this rule during the day, when people are walking about barefooted. But at night? Why? We are smokers, so have our drinks outside. Coffee is available in the restaurant at breakfast, but not at lunch or dinner. So, if you want to finish off your meal with a coffee, you need to go through to the bar area (and have it in a plastic cup if you want it outside).
The pool area is not ideal for sun-worshippers. Parts of it are in shade for parts of the day, so if you like to bake in the sun all day you would have to keep moving around. We therefore went down to the beach, which cost us 13.5 euros a day for two sunbeds and parasol.
Finally, we asked if we could have a late check-out as we weren't getting picked up for our flight home until 17.30. I know this is not always possible but on one hand they told us the hotel was full, and on the other hand we heard them trying to re-locate guests to other hotels due to the air-con problem. So we got a definite NO to this, when we asked at breakfast on our last day. They said they may be able to give us a courtesy room but they couldn't confirm until 10am. We went back at 10 am and were told we could have a courtesy room, which we booked for 5pm. Check-out was at 11am (although when we arrived, at 11.30 am, we were told we couldn't get in until 12.30????). When we went back at 5pm to get our courtesy room key - we got the same room as we had left in the morning at 11 am???? it had been cleaned and the beds changed, but the cleaner would have had to go back in to clean it again after we had showered - CRAZY!
To summarize - this was VERY REASONABLY PRICED, and I always think you get what you pay for. So, overall the price probably reflected what we got (excluding the air-con problem) But I think it is a stretch to have a 4* rating on this hotel.
Will we go back? Maybe - if price is more important than luxury. But it would be B & B this time - we could then enjoy better food at lunchtime elsewhere, with coffee!, and drinks in glasses elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.