We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice location nice hotel but in need of a refurb!” 3 of 5 stars
Review of Fergus Bahia Palma Nova

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Fergus Bahia Palma Nova to your Saves list
Fergus Bahia Palma Nova
3.0 of 5 Hotel   |   Paseo del Mar 14, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #28 of 39 Hotels in Palmanova
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Nice location nice hotel but in need of a refurb!”
3 of 5 stars Reviewed June 30, 2013 via mobile

Nice little hotel, with great views of beach and Palma nova! Friendly maids who cleaned your room every morning, fresh towels if you wanted them. The other staff were ok, however the lead waiter was not happy unless you ordered wine with your meal, if you ordered water you got a dirty look! Felt sorry for those who were all inclusive as they spent ages looking for someone to serve at the bar, food was nice good choice although menu repeated each week, bar stops serving at 11 o'clock! All in all a lovely hotel however the only let down was that we booked thinking that it was adult only, however when we arrive there are kids running around! Spoke to jet 2 rep who said it was due to a Russian tour company called Natalie tours, the kids at one point nearly knocked down a 80 year old woman who had hot soup, lead waiter just looked he didn't say anything to parents! So do not book if looking for adult only!

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aintzane A, Directora Hotel at Fergus Bahia Palma Nova, responded to this review, August 9, 2013
Dear guest,

Thank you very much for share your experience in Tripadvisor and your kind words about the hotel, cleaning and staff in general. We are very sorry that your experience in some areas of the hotel was not good enough, as guest service and satisfaction are key focus areas here FERGUS Bahía Palmanova and we try to improve it day by day. I apologize for all this inconvenience that may you not enjoy your stay with us and I hope you give us the opportunity to welcome you in a near future and we will do our best to archive your expectations.

Yours sincerely

Aintzane Arzubia
Hotel Management
Fergus Bahía Palmanova
Mallorca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

134 reviews from our community

Traveler rating
    28
    45
    31
    22
    8
See reviews for
31
64
9
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Hull
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed June 24, 2013

Partner and I stayed here for 1 week in mid June 2013 and aren't we glad we hadn't booked for 2 weeks.
We paid extra for a sea facing room and were allocated a room on 4th Floor from which the view of the beach is amazing. However the view indoors is less so.
The room was basic and needed a good clean, The "welcome" tea tray consisted of 2 well worn plastic mugs, 2 tea bags, 2 sachets of sugar , 2 teaspoons and a kettle.
The en suite was a tiny, you could stand in the middle of the floor stretch out your arms and touch all 4 walls. Toiletries were 2 mini soap bars and 4 sachets of bath gel.
The food overall was very poor, with left overs from lunch being served up at dinner etc.
Evening entertainment poor.
The pool is small and there is a lingering "pong" of foul drains.
We booked an "all inclusive" holiday......BIG MISTAKE, because nothing is included.
Remember the tea tray ??, milk for tea is not included in the package.
The Hotel displays signs saying they will not accept responsibility for loss of items and urge guests to use the room safe provided. Good advice.
Use of room safe is not included within package, cost 20 Euros per week plus 10 Euros deposit.
There is a mini bar in the room....locked.
The use of the mini bar is not included within the AI package.
Use of empty mini bar is 20 Euros per week, or if you want them to stock it first, will cost an extra 10 Euros.
We asked at reception for some towels to take to the pool......" pool towels are not provided "
Even the TV remote carries an additional charge !
We asked , knowing what the answer would be, for some additional toiletries. Additional toiletries are not included within the All inclusive package.
Drinks at the bar are included however.......BUT..... only between 11 am and 11 pm, which is fine if you want to spend 12 hours a day in the hotel.
But if you want a bottle of water to take down to the beach , after breakfast....."is not included within the all inclusive package "
Equally if you go out for the evening, and believe me you will want to, and maybe have stroll along the prom absorbing the sights, scenes and smells of the resort, which is lovely, and fancy a during before bed, you need to get your drink before 11 pm otherwise "is not included within all inclusive package "
My Partner was reading her kindle on the balcony of our room by the light of the external lighting to the hotel. Must have been a good book as she didn't realise the time, until midnight when it was "lights out" !
Oh, and if you are wondering whether they provide mid-meal snacks such as biscuits or pastries within the All Inclusive package........no, they don't do that either !
So , the resort is lovely, but this Hotel is awful , just awful.

Room Tip: Book a different hotel
See more room tips
  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aintzane A, Directora Fergus Bahia Palmanova at Fergus Bahia Palma Nova, responded to this review, July 27, 2013
Dear Alan

Thank you for choosing our hotel for your holidays in Palmanova.
We are very sorry to have failed to get your expectations.

We work hard to make things well and that our clients enjoy and feel happy in our hotel, but unfortunately that is not always possible.

As you know, there are some services as the minibar and the safe which are extra charge. Even if you are an all inclusive guest, you can´t avoid those charges if you want to use those services.

Our all inclusive package is from 11:00 to 23:00 and you are informed about it at your check in

Fergus Hotels is conscious with energy saving, making it to the midnight, shut off automatically the lights of the hotel

We thank you for your comments, these will help us to make things better.

Best regards


Aintzane Arzubia
Hotel Management
Fergus Bahía Palmanova
Mallorca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Airdrie, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 23, 2013

was here june 2013, and having paid top dollar for A.I. we were left with a disasterous holiday. The good points were it was clean enough, maids worked well under the circumstances. The hotel is quite tired. The food was shocking. A chef needing replaced or re-trained. The soup was cold and he offered to reheat it !!! what a third time? the menu was repeated on a daily basis. There were some "top notches" in on the Thursday checking out the establishment, along with Jet 2 rep. This helped for a day then went back to there usual. We had to eat out after the first couple of days experience. VERY DISAPPOINTING indeed. will not return until refurbished in full.

Room Tip: sea view. this ia the best, quieter and safer.
See more room tips
  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aintzane A, Directora Fergus Bahia Palmanova at Fergus Bahia Palma Nova, responded to this review, July 27, 2013
Dear Guest

Thank you for choosing our hotel for your holidays in Palmanova.

We are very sorry to have failed to get your expectations. We work hard to make things well and that our clients enjoy and feel happy in our hotel, but unfortunately that is not always possible.

We thank you for your comments, these will help us to make things better.


Aintzane Arzubia
Hotel Management
Fergus Bahía Palmanova
Mallorca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 23, 2013 via mobile

From the moment we arrived we were on it like a car bonnet. As much beer/vodka as you could drink. No queues at the bar whatsoever.

Food was ok considering overall cost - and they always had something for everyone (the rabbit was especially nice).

The hotel is in a good location right next to the beach.

Rooms were a bit shabby and are in need of an update. Pool bar was closed which was a little disappointing but bar staff would let you get a few in at the time...


  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aintzane A, Directora at Fergus Bahia Palma Nova, responded to this review, June 25, 2013
Dear Sharon

Thank you for taking your taking your time sharing your experiences with our hotel.

It´s a pleasure reading that you enjoyed your holiday as much as you did and we hope to welcome you back in the future.

Kind regards,

Aintzane Arzubia
Hotel Management
Fergus Bahia Palma Nova
Mallorca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterlee, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 20, 2013

please read before review is removed hotel dated in need of major refurb.hotel falling apart around you.food terrible a lot of guests complained of upset stomachs.had food agency in hotel while we stayed there .bar staff waste of time had to go and find some one during day if you wanted a drink.no snacks provided during day .entertainment was good 3 shows in 10 days thats all you get.i think this was a ploy to get the all inclusive drinkers to go out.this is a adult advertised hotel but had several familys with children?

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aintzane A, Directora at Fergus Bahia Palma Nova, responded to this review, June 25, 2013
Dear Peterlee

Thank you for choosing our hotel for your holidays in Palmanova.
We are very sorry to have failed to get your expectations. We see with great disappointment that definitely you did not like our hotel.
We work hard to make things well and that our clients enjoy and feel happy in our hotel, but unfortunately that is not always possible.

We thank you for your comments, these will help us to make things better.
Best regards from the entire FERGUS BAHIA PALMANOVA TEAM

Aintzane Arzubia
Hotel Management
Fergus Bahía Palmanova
Mallorca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 18, 2013

Visited 10/6/2013. Me and my wife had passed this hotel many times whilst in Palma Nova over the years and decided to stay just for 4 nights. It is situated in the middle of Palma Nova on the sea front. You have a superb view from this hotel looking directly at the lovely beach in. To the left is Son Caliu and to the right you can see Torrenova and you can walk into Magaluf within about 20 minutes. All these walks are mostly flat until you get Torrenova. All walks are best following the promenade. Very enjoyable walks indeed. Back to the hotel now. On arrival we were checked in by a lovely lady at reception, given our room keys and directions for our room. Thought the safe key was expensive at 4€ a day but any sensible person will get one. Our room was on the first floor. It was a bit dated but clean, beds made every day and clean towels every day. Could not fault the maid service. Also it was very quiet at night so a good night sleep. We went all inclusive and this is where things went downhill. Most meals were terrible with a lot of food being used from lunch and reused at evening dinner. The bar service was bad. In the daytime there was no one behind the bar on several occasions and you had to look for someone to serve you. At night there was someone there but you never got a welcome or conversation. I tried to talk but gave up. They were so bad i think they wanted rebooting to give them some life. Having said this i always got my drinks in the end. You can enjoy your drinks at the tables at the front of the hotel overlooking the beach which was nice. On a positive side All reception staff are top class which i don't understand, completely different from all the others. We ate out most meals except breakfast but still thought with our drinks being included what we paid was not too bad. Don't let me put you off this hotel because although the hotel needs a refurbishment the bar area is nice and also the dining room too but again a bit tired. Would i recommend this hotel? I don't Know really, but on the other hand i would not put anyone off from going here. At the end of the day it was clean, clean towels every day, Lovely receptionists, and to be honest i don't care if the bar staff don't want to talk, just as long as i get my drinks.

Room Tip: First floor is easily reached by stairs
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aintzane A, Directora at Fergus Bahia Palma Nova, responded to this review, June 25, 2013
Dear guest,

Thank you very much for sharing your experiences at the Fergus Bahía Palmanova and thank you also for your great comments about our recepción team.

Also I would like to apologize if your holiday have not fulfilled the expectations expected by you.
I would like that you have shared with me your dissappointment with the bar service to be able to put solution during your stay

We would be delighted if you would consider us for a stay in the future to have the opportunity to leave you with a more positive opinion about our hotel,


Aintzane Arzubia
Hotel Management
Fergus Bahía Palmanova
Mallorca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 12, 2013

Me and the wife stopped in this Hotel in June 2012,found the Hotel & staff to be clean and friendly
We enjoyed it so much we are returning this year, all inclusive and a sea view room.
we are looking forward to it.
the food was fantastic and the restaurant manager was a very pleasant chap and nothing too much trouble for him.
We normally stop in the SOL hotels in Palma Nova but thought we would try this one as we have walked past on many occasion and took a liking to it. Well done to all the staff. See you in June.

Room Tip: Rooms to the left hand side as you look at the Hotel are very peaceful
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Fergus Bahia Palma Nova? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fergus Bahia Palma Nova

Address: Paseo del Mar 14, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#14 On the Beach Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:3 star — Fergus Bahia Palma Nova 3*
Number of rooms: 69
Official Description (provided by the hotel):
The FERGUS Bahia Palma Nova Hotel is a small only adults hotel located at Palma Nova beach. It is an ideal place to enjoy your holidays in a calm atmosphere, full of proposals and excellent services. Located at the shores of Es Carregador beach and with excellent sea views, the FERGUS Bahia Palma Nova Hotel stands out for its personalised attention, the friendly treatment the staff offers to all its guests and the high quality standards of all their products, from the cuisine to the rooms. In this charming beach hotel in Palma Nova, comfort and relax are guaranteed, either you travel as a couple or you organise a trip to Mallorca with friends: the facilities and services of the FERGUS Bahia Palma Nova Hotel are designed to offer a wide range of plans to each type of traveller: swimming pools, bar, meeting room, free wifi in the common areas and a wide range of sport and leisure activities in the surroundings of the hotel. Discover in the FERGUS Bahia Palma Nova Hotel an authentic beach hotel in Costa de Calvia. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Orbitz, TripOnline SA, Despegar.com, Odigeo and Tingo so you can book your Fergus Bahia Palma Nova reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Bahia Palma Nova Hotel Palma Nova
Bahia Hotel Palma Nova
Fergus Bahia Palma Nova Palmanova, Majorca

Owners: What's your side of the story?

If you own or manage Fergus Bahia Palma Nova, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.