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“Brilliant Holiday” 4 of 5 stars
Review of Sol Mirlos Tordos

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Sol Mirlos Tordos
3.0 of 5 Hotel   |   Pizones S/N, 07181 Palmanova, Calvia, Majorca, Spain   |  
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Ranked #14 of 38 hotels in Palmanova
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Brilliant Holiday”
4 of 5 stars Reviewed November 25, 2012

Stayed as a young couple first week in September 2012. The hotel was great, clean, lots to do and lots going on. Rooms were cleaned everyday, decor is nice and basic. We stayed in the mirlos building (as do all Thomas Cook customers). Great location - right next to the beach and a 5 minute walk into Magaluf, lots of bars and restaurants. Staff were all lovely and entertainment was really good, every evening a different show.
Would definately return and recommend.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (359)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Maidstone, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 17, 2012

During our stay (25th August to 10th September 2012) the hotel was well overcrowded. Mirlos and Tordos are actually 2 hotels. We were allocated at Tordos but Mirlos seemed to be nicer, more modern, have bigger rooms and better views.

swimming pool- there is definitely not enough space around the swimming pool, not enough sunbeds and parasols, you need to get up at 7am to reserve your space, and even then you will be lying literally next some strangers, loud families etc. It's that cramped. It is a ridiculous rat race to get a space, so during our two week stay we spent only 1 day by the hotel pool.We went to the beach instead but being on all inclusive we were losing out every day...:(
There is a special pool for kids but both large pools are always full of screaming kids anyway so forget about a peaceful relax.
One of the pools is in shade most of the day so it's useless if you want to get some sun.

restaurant- it was more like a shabby canteen with stained chairs and not very pleasant staff which seemed to be always tired and fed up with their work. They were very noisy as well, constantly talking and shouting to one another across the restaurant, no consideration for guests whatsoever....

food- very repetitive, not always cooked thoroughly, they served raw chicken kebabs and raw pastry, we told them but it seemed they did not even care, quality of fruit was very poor, rotten strawberries and black bananas..disgrace, how can you be not ashamed of serving stuff like that to people who pay you

lifts- there are only two tiny lifts, one or the other is always broken, so expect long waiting. Even though we had a room on the 9th floor we often walked but I was feeling for all the older people and people with small kids etc.

reception desk- poor customer service, very dismissive, not helpful at all. My husband hurt himself and I asked reception if they had any bandage etc. All they could say was "no, no" , not bothered to even try to tell me where pharmacy is or whatever. They understand English only when it's convenient. They don't speak English if there is a problem.
Upon arrival we got leaflet with info about hotel only in Spanish, the receptionist did not bother to explain anything, weird...considering 95% of guests are English...I guess they don't care as long as they get their money

If you book early breakfast on the day of your departure be prepared it's only plain bread and biscuits. You will not even get a slice of cheese or ham even if you ask for it.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Shrewsbury, United Kingdom
2 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 16, 2012

We stayed at the Mirlos Hotel, Tordos closed, mid October, very good hotel for families, we go to Palma Nova twice a year and thought we would try a different Hotel, Reception staff very friendly, we stayed with two friends all adults, it was good value for money, we book direct with the hotel, good varied food although alot of the food could have been a bit hotter, there was a microwave if needed, waiters were so friendly could not be more helpful, Rooms a bit on the small side, but very clean,Bed mattress a bit hard, The lifts were on the small side, but this was not a problem with us but think that when the hotel is full I am sure there will be alot of waiting., the only downfall was the noise at night, with lots of children running around, but this is to be expected with an all-inclusive Hotel, (we are used to staying in an adult only hotel), most of the bar staff were happy and friendly, there was a box for tips on the bar, did not see many people putting any money in there which is a shame as they do work very hard!! If you want sun on the balcony dont have a pool/sea view opt for a room at the rear of the hotel as sun is there most of the day that time of the year, on the whole very good hotel for families with lots of facilities activites for children, may be not for us again!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverhampton, UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 16, 2012 via mobile

Myself and my partner stayed at the hotel in July just before the English 6 week break. We had a room in the mirlos part of the hotel and cannot fault the service I the hotel, all areas were clean and there was continually and excellent choice of food. My only criticism would be that there is not enough seating around the entertainment area in peak season you need to be on the terrace at the latest 8pm to grab a seat. Most people state this is a family hotel but we were a couple and didn't feel overrun with kids. Suggestions for improvements would be rooms need updating to reflect the look downstairs and that in peak times having entertainment also in the mirlos as well as the tordos would accommodate all heats and tastes. Overall a fab holiday great location totally recommend

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartlepool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 16, 2012

there was 20 of us went here with a variety of ages from a 4week old baby to 66 years and a great time was had by all.First of all i must say that the childrens entertainment was absoloutly fantastic the best weve had by far, the entertainment team were very friendly an enthusiastic and always smiling, some of the things the children did where go on a ghost hunt, paint tshirts which was free and they kept also had a cookery day also they painted aprons which they kept wall climing and lots more even to joining the entertainers on stage one night as part of the lion king show which they loved. Food was lovely plenty to choose from and some freshly cooked in front of you drinks were of good quality them place was spotless always getting cleaned up the staff work tiresly. the lifts are small and you o have to wait sometimes but we didnt mind using stairs and we were on 8th floor which i must say had spectacular views of pool and sea definitly would recommend this place if like us you are happy if your children are also if you like to keep fit try the spinning classes they were fab =)

Room Tip: upper level floors also were a lot quiter than downstairs room
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doncaster, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 14, 2012

We stayed at this hotel at the beginning of October (2 adults & 1 4 month old baby) and it couldn't really be faulted. However, I would guess that in the peak season the restaurant & bar would be packed, it was busy enough in October when the kids were at school.
This hotel is two together that share the same facilities, when we were there one of these hotels was closed supposedly for refurbishment yet not much work was going on (typical Spanish!)
The hotel is set back just a street away from the beach and is pretty central in Palma Nova and not that far away from Magaluf (if thats where you would prefer to go)
The rooms were cleaned daily and couldn't really be faulted, if not a little small. We had a double bed and a cot in what was supposed to be a triple room. I don't know where they would of fitted another single bed in as the cot was small and took up the space where I presume the bed would go.
Anyway, the hotel staff are really friendly especially in the restaurant as they all love babies and really make a fuss of them which is great!
The food in the restaurant is great, and most is cooked fresh in front of you. Yet as with all all-inclusive hotels the food can get a bit repetitive after a few days, this is not to say that the quality isn't great because it is. The Flintstone's themed seating area for kids is also a great idea.
The kids pool is excellent to keep the kids entertained. Due to the time of year we went, the sun didn't really hit one of the main pools (there are 2 large adult pools & kids pool is separate & Flintstone's themed) which mean't many adults without kids decided to take up the limited sun lounges around the kids pool which was not great for us families! I can see this being a real problem in peak season.
The majority of guests in the hotel are British/Irish, I did not see one German which is always a bonus!
I would highly recommend this hotel to families, but I would be wary of visiting in peak season at the moment until the sister hotel is back up and running and can take some of the strain.

Room Tip: Try and get a room on the pool side as it will also have a sea view!
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Airdrie, Scotland, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 9, 2012

Loved this hotel,spotless clean, food was brilliant,staff extremely friendly and helpful,hop skip and a jump and your in the biz of Magaluf.Would definitely go back.Have been to a few hotels between Palma Nova and Magaluf this is by far the best one I've been in.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sol Mirlos Tordos

Address: Pizones S/N, 07181 Palmanova, Calvia, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Palmanova
#9 Romantic Hotel in Palmanova
#11 Family Hotel in Palmanova
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sol Mirlos Tordos 3*
Reservation Options:
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Also Known As:
Sol Mirlos Tordos Hotel Palma Nova
Sol Tordos Majorca
Sol Mirlos Tordos Palma Nova
Sol Melia Palma Nova
Sol Mirlos Tordos Palmanova, Majorca

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