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“Check hotel closing dates” 4 of 5 stars
Review of Ibersol Son Caliu Mar & Beach Club

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Ibersol Son Caliu Mar & Beach Club
4.0 of 5 Hotel   |   C/ Voranova 6 | Son Caliu, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #26 of 38 hotels in Palmanova
Stafford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Check hotel closing dates”
4 of 5 stars Reviewed November 7, 2013

Quick last minute break to the Sun, food ok and plentiful, rooms clean and spacious, facilities good especially for kids, you get what you pay for. WATCH OUT for closing dates, the day after we left the hotel shut at 2.30, no reception, no food or drinks and it was HOT. Lot of people left waiting till pick at 7 which for all inclusive was a bit naughty. Overall no complaints.

Room Tip: Make sure you get a refurbished room, others not as good. No noise anywhere as it is just outside Pa...
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  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, November 11, 2013
Dear Customer JUNE G,

First of all thank you very much for choosing our hotel to spend your holidays and we are delighted to know that they have enjoyed our hotel.

On closing day inform all our customers that food service after closing the restaurant, but there were reception staff and luggage service that was until the last clients output.
Even offered our sport bar until 5:00 p.m. for all our customers could get drinks.

appreciate your stay

kindly
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399 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
Manchester, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 6, 2013

we stayed here in October, The best hotel we have ever stayed in, Friendly staff, delicious food, Amazing pool area which my children loved, Room was quiet, not over looked and very clean and comfortable. Close to the beach . Find it hard to understand how anyone could not enjoy this hotel, My family and I will be back next year for sure, thankyou for a lovely week.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, November 11, 2013
Dear Customer Lianne H,

Thank you very much for sharing your experience with us and with all travelers on TripAdvisor.

We are very happy to know that you and your family have enjoyed in our hotel, we hope to see you next year.


Best regards
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essex
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 6, 2013

Just returned from a very enjoyable stay with my daughter-in-law and two grand children. Reception staff very helpful and friendly, room very good and nice and clean. Restaurant very good although on occasions you had to queue a bit, this was mainly due to people taking so long instead of just helping themselves to what they really wanted. Excellent choice of food with many things being carved and cooked in front of you. fresh bread and plenty of lovely fruit. The only downside was the evening entertainment which was not up to much but would definitely return to this hotel as for what we paid it was excellent.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, November 11, 2013
Dear Customer Louiseandthelma,

Thank you very much for sharing your experience with us and with all travelers on TripAdvisor.

We are pleased to have been of your total satisfaction and we hope to see you very soon!

attentively
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hull
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 5, 2013

my best friend and i stayed here for four nights during halfterm. On arrival we were quickly checked in and were delighted with our room. Clean and spacious - we didnt mind that the washbasins were in the main room. Towels were a little threadbear and not generous in size. The room was cleaned well daily by a friendly cleaner.
Now to the restaurant, a real disappointment. Long queues, tables not cleared, lack of clean cutlery, and the trip from station to station to collect bread, salad, dessert, drinks etc a real nuisance as space is limited. The food served was passable but not exciting. Highlights were delicious bread and great wine.
The sportsbar is awful, like a student union bar. Dirty tables, plastic cups and a very overworked bartender.
Plenty of space around the pools outside, a shame the indoor pool was used as a playplace by rude children.
HOWEVER the location is great, a five minute walk to a lovely beach with great bars and restaurants serving super food at affordable prices. Great opportunity for walks along the front in both directions, especially enjoyed a look around the marina.
All in all a good holiday but the restaurant lets this hotel down

Room Tip: rooms near sportsbar need to be avoided
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  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, November 6, 2013
Dear Customer SunworshipperHull,

the vision of our customers is the key to the smooth running of our hotel and the satisfaction of our customers, we are very grateful for the time and effort you spent writing this review. We are fully aware that this is the best way to achieve superiority and excellence in our daily services.

We are studying and working to improve our service restaurant and bars in the next season, we are disappointed to know that you do not fully enjoyed your stay with us. we regret the inconveniences caused by the various departments and improve to image quality.


Ibersol Our company always strives to exceed the expectations of our customers and therefore in our daily work we try to offer a very personal service.

Best regards
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Wiltshire, UK
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 5, 2013

We have just returned from this hotel after an 8 night stay and left with mixed feelings and a little underwhelmed by the experience.
Positives- Reception, staff and room (1023) were all excellent. Wi-Fi in our room (but maybe not all) was a godsend as there was nothing else to do but catch up on the soaps on youtube as there was no entertainment all week. This could have been due to the fact that the hotel shut for winter on the day we left.(The hotel was being stripped bare of ornaments etc as we were waiting in reception for 3 hours for our transfer bus).

Negatives - No Entertainment during our stay
There was an outside stage that sat idle all week. What would it have took to have a disco or karaoke a couple of nights as halfway through the week we were bored and went elsewhere for our entertainment.(Although BEWARE approx 85% of Palma Nova and Magaluf is closed for the winter come half term in October.)

Restaurant - Food looked very promising at the beginning of the week but steadily got worse throughout the week. It felt that they were just using up what they had before they closed for winter.
Even though we paid for all inclusive we went out nearly every evening for both our entertainment and food. (Fine if you are self catering)
Sports Bar - A bright room with no atmosphere. Music is played through tv's only, no sound system or music. Not particularly inviting or comfortable.
If these things are not important to you and you are happy lying around the pool (Which was nice and clean by the way) all week then this hotel would suit you perfectly.
Its just a shame that we left feeling underwhelmed and bored.
Personally would not return for the reasons stated but if you are a family of sun worshippers and enjoy the all inclusive experience then i would still recommend this hotel but not in half term in October.

Room Tip: Rooms 1020 & 1023 (Corner room) both face the pool and wi fi works in them too!
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  • Stayed October 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, November 6, 2013
Dear guest Tim S ,

Thank you very much for your comments. We are glad that you liked our hotel.
However, very sorry that our hotel has not met your expectations in some services.
we tried that closure of the hotel did not harm the stay of our customers, has remained fully operational services.

our entertainers have had activities during the day and night have been combined with the shows at the club.

We are available, and hope to see you again for our hotel.

With kind regards,
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Halifax, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 4, 2013

just back. dont bother. drinks in plastic cups. chipped crockery if you could find any. i dared go in dining room as they were closing only to have a bread roll wrestled out of my hand by a furious waiter. the hotel is understaffed and badly run. the entertainment is a joke just a small youth club with snooker table and sport on tele. one red faced bloke behind the bar trying to keep up with demand. and no basin in bathroom and no bath dont go

Room Tip: another hotel
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  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, November 6, 2013
First of all thank you very much you've had time to give us your feedback about the hotel and your stay.

We deeply regret that we have not covered your expectations on this occasion, with respect to your comments we have noted, we are working to improve restaurant service. We offer plastic glasses to our outside bar for safety, there are children who ranging from one pool to another and is a reason why we do not offer glass.

A cordial greeting
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luton
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 23 cities Reviews in 23 cities
71 helpful votes 71 helpful votes
2 of 5 stars Reviewed November 2, 2013

We arrived at this hotel October 25/10/2013 for a relaxing weeks break.
The hotel looked nice from the reception; we had read reviews about a lot of French speakers and nothing for the British however we didn’t come across any of this. We stopped in block B The room was nice, although the basins for washing were in the living area not in the bathroom where normally placed it was comfortable and spacious. We even got a pool view which we didn’t request or ask for so that was a nice surprise.

The first breakfast we had was very disappointing not much to choose from after queuing for a while no plates ,cups knife forks etc, table was hard to find when you did find one none cleared, only 1 toaster which was always busy and in a small lane. Having to ask for teabags and walking to the other end of the restaurant/canteen to get the milk for tea

The lunch time menu was even worse.

The evening meal we had was terrible. After queuing for again 20 mins to get the food separately allowing us to get a table.
You had to pick from odd bits of food which didn’t make a meal. The meat they were serving was full of fat and bones again no cutlery was laid out for you or easy to find and tables again not cleared. The desert didn’t even look appetising.

Snacks time was a joke few cakes, biscuits, cheese, bread and drinks machine for the coke & soft drinks? Nothing hot not even tea coffee which was 10.30 to 12:00 and 16:30 to 18:00 nothing after this time
All other hotels we have gone to always have something available to around 23:00

There wasn’t any evening entertainment and all the drinks were served from plastic cups. The waiters served you spirits; you then have to queue at a drinks machine for the coke & soft drinks?

As we thought the restaurant / canteen may have busy times we tried at different times throughout the week to see if there was a better quiet period but to no avail always busy during the evening meal time midday we gave up after the second day and breakfast we went at 07:30 where you could get a seat and crockery but food still the same

To make sure we had 1 decent meal each day we had to spend money on lunch which we did not budget for as this is the idea of ALL INCUSIVE.

Throughout our stay we could only receive wifi in the lobby WHICH IS VERY SLOW not FAST as advertised most of the time we gave up as took so long to connect to and kept disconnecting when you were on it.

The so called entertainment room was located by the reception which was like sitting in a bright canteen with football on the TV pool tables and a few chairs other hotels usually have a different bar area where you can sit with entertainment or light music playing in the background.

A number of the lifts didn’t work and walking through the corridors was like walking through a maze.

In all we found the hotel to be in a nice location near to the beach about a five minute walk friendly staff, nice room but the rest poor
Restaurant needs more staff if they had a couple of staff clearing and resetting the tables another couple checking on crockery and replenishing food on top of the staff they have running around trying to cope things may run smoother
and better food I understand there is a resection on but we save hard to get a nice holiday just to be given poor quality and cheap cut meat
This is definitely NOT a 4* hotel, its poor quality and wouldn’t recommend to anyone going to this hotel

Room Tip: try to get a second or third floor room A and B block get sun most of the day pool side
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  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, November 4, 2013
Dear guest LutonTripper,

Thank you for your review of your stay with us. I appreciate all comments we receive, as it allows us to improve the experience for future guests

I sincerely apologize that you did not fully enjoy your stay with us and I have had this problem. We are taking note of the negative comments about the food and service offered in the Restaurant, every feeling is positive to improve the present. We note for next season and improve.

Once again thank you for taking the time to post your opinion and I apologize for the problems you experienced. I hope to treat this as a one off occurrence, not for what you can expect from Ibersol.

Best regards,
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Additional Information about Ibersol Son Caliu Mar & Beach Club

Address: C/ Voranova 6 | Son Caliu, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Palmanova
#13 Luxury Hotel in Palmanova
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ibersol Son Caliu Mar & Beach Club 4*
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Also Known As:
Ibersol Son Caliu Mar & Beach Club Palmanova, Majorca

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