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“dont go if you dont understand french language” 3 of 5 stars
Review of Ibersol Son Caliu Mar & Beach Club

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Ibersol Son Caliu Mar & Beach Club
4.0 of 5 Hotel   |   C/ Voranova 6 | Son Caliu, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #23 of 38 Hotels in Palmanova
Derby, United Kingdom
1 review
“dont go if you dont understand french language”
3 of 5 stars Reviewed September 17, 2013

traveld on 9/9/2013 on arrival told no rooms avaliable staff not very helpfull we had 3 rooms booked we were then told we had to transfer to another hotel for 1 night and to come back after 12 oclock lunchtime we then had to wait another hour or so before rooms were ready we finally got settled at about 3pm thus loseing a whole day of our holidays,on top of all this we didnt know this hotel was so french entertainment was based on the french all entertainment staff are french and tend to take no notice if you are wearing a blue wrist bandwhich tellsthem you are not french . food breakfast very good lunch average eve dinner poor daytime snacks poor rooms very nice clean. the other hotel we were sent to was far more wellcomeing and food was better if only we could have stayed there we would have had a better holiday im sure . other hotel marina torennova.

Room Tip: pool rooms are a must or you could be looking at main road
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, October 14, 2013
Thank you very much for your comment on TripAdvisor describing the sensations obtained during your stay with us.

We studied all the feedback from our customers to improve and strengthen the weak points, each negative comment is a big step to improve in those areas and to create a pleasant environment in which to enjoy your holiday in our hotels that make up the Group Ibersol

We regret that some of our services have not lived up to your expectations, this is something that concerns us.

Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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481 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Northern Ireland
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed September 16, 2013 via mobile

Was a little apprehensive coming to this hotel given some of the reviews but..... It was a good find!! Booked through alpha rooms for around £70pr a night all inclusive which was excellent value!!

Time to dispel a few myths:
1) you get a different coloured armband than everyone else - yes you do but this merely to allow staff to know what language you speak!!
2) food was good for what it is - bear in mind French have higher standards than the English when it comes to eating - so prob slightly better than expected.
3) the reception staff were not rude - they didn't do us a welcome dance but do any hotels actually do this - checkin was quick and they apologised for not getting us all rooms together, late check out was no problem, happy to order taxis etc.
4) rooms are clean, modern, practical and have air con and mini fridge - really people what more do you want!!
5) entertainment yes it is in French, but just remember French tour operators block book this hotel - on the plus side there were no English idiots running round the place!!

Overall - good experience, good hotel in a good location €6 in taxi to Magaluf - close enough to party but far enough away to allow you to sleep!! Food is good, pool is excellent, rooms are clean, and you dispense your own drinks all day what more could you want!!!

Only comment put a few extra English channels on the tele - but are you here to watch TV?

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, October 7, 2013
Thank you very much for trusting us to spend your holidays and for their encouraging comments.

We are delighted you enjoyed your holiday and hope to see you again in our hotel.

A greeting
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Caernarfon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 14, 2013

We have just returned from a 9 night holiday from this hotel. The reception staff were very good always helpfull. The room we had was good I think it was one of the new ones. The food was good plenty of choice.
I would think the hotel was 95% French guests. All the entertaiment is for the French guests, this was not a problem for my husband as we dont really bother with this.
An english family with young children were told the kids could not go the kids club as they were english, the way they were spoken to was very rude, if she had spoken to me in that manner I would have gone straight to the manager.
Would I go back to this hotel, no I will look for a more english run hotel next time.

Room Tip: Ask for a room over looking the pool.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, October 15, 2013
Thank you for your comment on TripAdvisor describing the sensations obtained during your stay with us.

Most of our clients have referred their complaints about the animators, you could distinguish the two animation teams, their uniforms were different. The hotel laments who has been unable enjoy our mini club, and all animation group activities

The group of animation of the French tour operator have worked as a great team with our animators, have created an environment of games and animation without separate nationalities.

Best Regards
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1 review
4 of 5 stars Reviewed September 5, 2013 via mobile

Me and my boyfriend came to this hotel in October 2012 for our 2 year anniversary and loved every minute. The only thing I would say am a fussy eater and there wasn't much choice of food for me and found my self most nights eating from the kids choice. Also I have a real bad fear of birds and they leave the doors open to the pool area so you can dine outside and they kept coming into the dinning room and flying around so a couple of times I had to take my food to my room as it became really bad. But all in all a really nice place great atmosphere and you get treated with a warm welcome by all the staff on a daily basis whether that be the cleaners to the chefs to the receptionist. I have recommended this hotel to my family and friends since being back as the location is really good to if you don't mind a 5 to 10 minute stroll depending on how fast you walk, not to far and not to close.

Stephanie.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, October 17, 2013
Thank you very much for your comment on TripAdvisor describing the sensations obtained during your stay with us.

Sorry that you were unable to enjoy our food, so varied.

The situation of our hotel and outside areas are surrounded by nature and is uncontrollable that the birds can be close to our terraces.

Your comments fill us with satisfaction and encourage our team to improve every day, looking for the greatest satisfaction of our guests.

Reiterating our thanks, hope to soon have it again with his presence.


Yours sincerely,
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 20, 2013

I came from the UK with two kids and husband, This Hotel is not bad but not great either.
I chose this hotel because i love the area and the price was reasonably low, i only get all inclusive as a back up for kids, i'm not a hotel based orientated person and would go insane sitting in any hotel all day and night, i like to eat out and chill on the beach and walk around and do stuff. If you want the whole' first choice', lots of English people and entertainment type of vibe then its not for you.
80% are French guests, this didn't bother us at all, they were all very nice, the entertainment staff were actually really good, full of energy, talented and always asked everyone to join in, There was non stop stuff going on.The kids club seemed great aswell, a lot of effort made for kids. You dont need to understand French to watch a dance or magic show, Being a French based hotel, the food was quite good standard as french people like to eat well and generally the food was nice. There is only one buffet restaurant and another a la carte but you have to pay. Rooms are cleaned daily and the French Travel company get priority over the modern refurbished rooms, the other rooms are very average basic rooms but basically exactly the same just not repainted. I really dont understand how this hotel has a four star rating, ive stayed in real four star complexes in Mallorca, where ive had an apartment so privacy from the kids, 4 restaurants available, waiter service, branded drinks for all inclusive, waiter service to get you drinks in the evening, no self service and plastic cups!! and kids splash pools.
I think this hotel lacks the quality and service factor and is not a 4*, however it was cheaper so i guess you get what you pay for. I did still have a good time and am not disappointed, i would go back if the price was right for sure, all i say is dont expect high quality, just average, and you will be fine, the beach is lovely and lots to do outside the hotel :)

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, August 30, 2013
Good afternoon,

We greatly regret that they have not been able to enjoy 100% of your holiday, and welcome your comments on your impressions of the hotel, which did us proud but gives us strength to keep improving.

Hope your family back to our hotel again and give us another chance.

A greeting.
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london england
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 8, 2013

Staying here at the moment (aug 8-15 2013) with my wife and 2 sons (aged 2 and 5). Overal so far we are pleased with the hotel. Took at chance after reading all the mixed reviews. Food excellent so far. Reception staff a bit unfriendly but happy to answer any questions. Confused about a couple of things.....why is everything mainly in French? My wife and I are on our balcony with the kids inside asleep so we can't really go out elsewhere. Entertainment in French and we don't understand a word!....surely they should do some in English? Also the other thing which I don't get is that we have to wear wrist bands which are pemenantly fixed on our wrists for duration of trip. She said its to allow staff to know who's all inclusive, half board etc.......but English, Spanish are in yellow, French in red? ....room is very nice, contemporary style........but loose light switch in bathroom, no full length mirror or full length hanging space for clothes and fridge door won't stay closed. But FREE WIFI is great in communal areas and the rooms buy the pool (like ours) is close enough to pick it up in room! If you want beach, pool, food then just go for it! Kids are loving it. Towels are free with 10euro refundable deposit, safe is 20euros for a week with 5euros refundable at end.......possibly would return but let's see how rest of week goes!

Room Tip: We like ground floor room 2023 as corner room with pool access and not too close to all the noise so...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, October 17, 2013
We would like to thank you for visiting our hotel during your holiday and for writing a review of ibersol Son Caliu Mar.

We regret that some of our services have not lived up to your expectations, we strive to improve our services for all our customers feel comfortable.

Our hotel works with different tour operators including the French Look Voyages, it is true that there are mostly in French client but we also have other nationalities, that for them there are two cheerleaders who work as a single team with Look Voyages animators.

Thank you again for your comments and hope to have the opportunity to welcome you again either at the hotel or at any of the hotels that are Ibersol Group

If you want to give us another chance not hesitate to contact us, we are at your disposal.

Yours sincerely,
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Ivanka pri Nitre, Nitra, Slovakia
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 5, 2013

This hotel was a very good, rooms were clean and the same as on pictures, the pool is a big and beatiful, the beach was near there, a food was very good. They cooked a lot of fishes and vegetables dishes but there was also meat. THE STAFF OF RECEPTION WAS HORRIBLE and also the staff of pool bar, they were unfriendly, arrogant and averse. On the other side, chamber-maids were a very friendly. The hotel is situated in a good location. There is a lot of Frenches but it isn´t problem. I think that this hotel is one from better hotels in Palmanova.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, August 8, 2013
Firstly thank you for choosing our hotel and for your valuable comments, which are very important to improve our services.

Feel much the treatment received in bar and reception, I would like to tell that from the hotel address will be followed up in collaboration with the heads of the departments involved, in order to improve our services and so make sure that this does not happen again.

Again thank you very much for your comments and I hope you give us another chance and we have the pleasure to see you again in our hotel stay.

A greeting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibersol Son Caliu Mar & Beach Club

Address: C/ Voranova 6 | Son Caliu, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Palmanova
#13 Luxury Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ibersol Son Caliu Mar & Beach Club 4*
Number of rooms: 311
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Also Known As:
Ibersol Son Caliu Mar & Beach Club Palmanova, Majorca

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