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“Nice hotel, more so if French.” 4 of 5 stars
Review of Ibersol Son Caliu Mar & Beach Club

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Ibersol Son Caliu Mar & Beach Club
4.0 of 5 Hotel   |   C/ Voranova 6 | Son Caliu, 07181 Palmanova, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #23 of 38 Hotels in Palmanova
Blackpool
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Nice hotel, more so if French.”
4 of 5 stars Reviewed July 10, 2013

This hotel is one of the better ones in palmanova. Clean, nice rooms, mixture of ages etc... Very geared up for french guests. Entertainers speak French almost all of the time and this sometimes isolated what few other nationals there were. We only gave the football a go one of the days and realised this so just didnt go back. Nice chilled out second pool with little cabanas and relaxing music. Bar staff always happy to help. Food wasnt the best, but again i think it was all aimed at the French customers.

Room Tip: level floor poolside room
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, November 16, 2013
Thank you very much for your honest opinion of Ibersol Son Caliu Mar hotel and for your loyalty to our brand.

The whole team knows how much you enjoy your vacation in the hotel and we are delighted with your comments, it makes all the effort worthwhile.

our hotel works with various tour operators including one French, it is true that much of hotel has booked but the hotel is orientated for any customer.

We look forward to welcoming you again,

Yours sincerely
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481 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 7, 2013

+
Hotel facilities:
free sauna (for 4 people, ask for the key any time at reception); modern rooms; free gym; 2 swimming pools (1 for children) and heated indoor sauna pool. They offer a great sport program the whole day long, every 30 min something starts near the main pool: aqua-aerobics, aqua-gym, zumba, step aerobics, stretching etc.
The entertainment-sport team of the hotel was working really hard and made some good shows (! unfortunately entertainment/sport team speaks mostly French translating into English only some words/phrases therefore it was not easy to follow). There was mini-disco at least twice during the week. Everyday evening entertainment (in French).
On the website they say there is kids club. We did not notice much activities near the kids club, don't know if there were some... the playing room was always closed when we checked, the access to the small playing yard outside was free. Our child is younger than 3 therefore we did not specially ask about the club.

Poll bar is self-service (except some alcohol drinks), there were no waiting lines, the variety of soft drinks was Ok.

The room was modern, recently renovated. It was cleaned every day, the beds were made. The towels are changed whenever you put them on the floor.
Modern decorated restaurant with air conditioning. It was overall clean and accurate near the pools as well.

Staff
the staff was friendly and helpful.

Beach
is about 10 min walking from the hotel through the city. there was no shuttle to the beach, which for us was not a big problem. The beach and sea were clean.


-
The whole entertainment was in French. They give red bracelets to French guests and green to all the others. During the day entertainment team seems to be interested in French guests only; the same for kids club and evening entertainment. They speak English at the reception, of course, and did some efforts translating some phrases into English such as 'we now invite you to enjoy the show'. the rest however was all in French. there were some daily activities and evening parties which we could not enjoy due to language barrier (we speak 5 languages incl. Spanish but NO word of French).

We did not suffer too much from the lack of day /english/ entertainment because we spent most of our day time outside the hotel or near the kids pool (quite area behind the buildings). In the evenings however we could not always fully enjoy the shows. There were some dancing performances during the week but there were also some singing humor performances completely in French. there were welcome cocktails for French guests and other activities when 'the rest' felt abandoned...


Food
Food was not of great quality. We are not especially picky with food but all of us had stomach problems 3 times during 1 week holidays which is no good. the 1st time we had any problems with food on Mallorca... (it was not even hot weather when we stayed there, about 23C). we booked all inclusive and did not eat/drink anything except in the hotel.
there was sufficient variety of food offered, meat was cooked with show cooking and was good. Fresh fruits however were often rotten, paella was either undercooked or overcooked and not the best (mostly with vegetables only), salads did not seem to be freshly prepared and after several days of stomach troubles we tried to avoid them. one day all eggs were undercooked (all liquid, incl. fried eggs).
We expected more from a 4star hotel and had better food in 3star on Mallorca before.
'Drinking' water serviced in the bar was highly chlorinated and tasted not good, -tape water.

It is always noisy if your balcony is overlooking the pool: there is day and night entertainment. our room was right near the scene and overlooking the kitchen. - not very relaxing especially with a small child.

Overall, the holidays were satisfying.


***
The hotel can be recommended to French guests but don't expect real 4star service, great food etc. 3 stars or so... We would not recommend it to families with children who expect some non-French entertainment. for staying overnight, short stay and beach-only holidays the hotel is ok.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 6, 2013 via mobile

Just spent 4 nights here with my 10 year old daughter. To start with yes the guests are mainly French. This did not bother me at all not an English lager lout or football shirt in sight. Great! What did bother me however is that on our last night after a short stroll into Palma Nova we returned to the hotel to find they were having a 'white' party which we were unaware of. This meant that everyone was dressed head to toe in white except us and the other (very few) non French guests. We stuck out like a sore thumb, couldn't get a table to sit at and everybody kept looking at us as we really stuck out. it was like we were gatecrashers at a party. We therefore spent our last night in our room which I really wasn't happy about. I thought this was very unfair and for this reason alone and for being ostracised I would not return to this hotel. Very poor planning in my opinion and should not be allowed. Daytime activities were non existent for my 10 year old English speaking daughter too.

Food was average. Breakfast was ok, lunch hit and miss and we ended up eating out 2 nights for dinner as couldn't face the restaurant. There was lots of choice but everything (especially the meat) seemed very cheap. The snack bar was a joke it was basically in the main restaurant after breakfast and lunch and was just the leftovers. It was more full board with drinks inclusive than all inclusive in my opinion. My daughter could only get ice cream after lunch and dinner too.

The all inclusive drinks part was excellent, help yourself all day to beer, wine, soft drinks, water, slushes, tea & coffee. The only thing you have to ask for is spirits. I was impressed with this.

The rooms were clean and tidy and very modern. Maid service every day. Only negative were the very hard beds.

If the food quality was improved and they banned evening entertainment for the French guests only to get involved in I would return. Given we had to spend the last night in our room though and had to eat out twice I would not return.


  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, July 26, 2013
First, we would like to thank you for visiting our hotel during your holiday and for writing a review of ibersol Son Caliu Mar.

We regret that some of our services have not lived up to your expectations, this is something that concerns us, because we work very hard to make our customers feel comfortable.

Our hotel has a great team of animation, created by loa animators Look Voyages and two more entertainers to ensure that all our customers can perform all the activities as a whole.

Thank you again for your comments and hope to have the opportunity to welcome you again either at the hotel or at any of the hotels that are Ibersol Group

If you want to give us another chance not hesitate to contact us, we are at your disposal.

Yours sincerely,
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Tamaqua, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 5, 2013

We were visiting friends in Great Britain and at the last minute decided to go to Palma for a few days! Found this hotel on line and decided to book - very glad that we did! This is such a nice hotel - staff was very nice, food was very good and our room was very, very nice! The service in the dining room was very good also - there were times when they seemed alittle over whelmed but we just "helped out" by clearing our plates off the tables - it does not hurt to help out once in awhile! The food was very good with a wide choice every meal! You could walk into Palma Nova from the hotel which was nice. All in all our experience was very good and if we would have the chance we would certainly return to Ibersol Son Caliu Mar!!!!!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, October 7, 2013
Firstly thank you for trusting us and for your words, which enable us to improve day by day.

We are delighted you enjoyed your holiday and hope to see you again in our hotel.

A greeting
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sunderland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 23, 2013

We have just returned from a family holiday at this hotel. I went with my husband&daughter who is 3. WE had a lovely time. We had read some negative reviews on trip advisor which referred mainly to the food &the fact that the entertainment was in French. We found the food lovely always plenty of selection. I would just say it can can get really busy at certain times during the sittungs of the mealtimes so we used to try &judge the quieter times to go. The entertainment was all in French &so was the kids club. I took my daughter alon to the kids club &they were colouring in a picture & I was told she could not join in due to not being French. I tried to tell them I was happy to stay with her while she did it. There is now another company that provides entertainment for kids in the hotel called rainbow tours but this service didn't start til the last few days of our holiday. We also found the smaller pool near the mini club was quieter &better for little ones to play. Even though the entertainment was in French &catered for the French we still used to watch some of the evening entertainment as our daughter liked to go to the disco. we still evenjoyed our trip &thought the hotel was lovely overall. It is a very short walk into palma nova centre &beach which was nice.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, July 8, 2013
Thank you very much for taking the time writing your experience in our hotel, which I will share with all our team.

It is a pleasure to read your review and I am most happy to know that you have enjoyed your stay at Ibersol Son Caliu Mar .

I am delighted to see that you liked our food and that you found our staff very friendly. We always try to do our best in order to achieve the complete satisfaction of our customers.

Once again, many thanks for choosing us, and I hope to get the opportunity to welcome you again.

Best regards
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Nottingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 16, 2013

Depending on your expectations shall determine how you would rate this hotel.

1. Yes it is a predominantly French hotel due to French tour operators leasing out the majority of the rooms in the property, however they keep themselves to themselves and the only real impact felt by british guests is during the evening entertainment which is mostly spoken in French. However, there are other ways to become involved through pool parties etc.

2. There are two parts to the hotel being the main pool, and a separate pool which seemed to cater more for families with young children, having a playground close by. Moreover, there is a well equipped gym and indoor spa pool which was unfortunately ice cold during our stay.

3. The rooms are large and clean and appear to have been refurbished recently, with modern furniture and a large flat screen television which had at least SkyNews as an english speaking channel.

4. In our party of 5, we all shared the same opinion that the food was top notch. We usually went to the buffet restaurant later on towards the end of the sitting and always managed to find tables which were clean, and although we sometimes had to collect our own cutlery this is not a problem at all.

The food standard was excellent, with a wide range of choice during all meals including freshly cooked steaks, chicken etc during the evening and eggs, omelettes etc for breakfast. We did not have a requirement to interact with the staff during meal times and were happy with the overall cleanliness of the restaurant area.

5. Overall the staff we interacted with were friendly. The entertainment staff encouraged us to take part during the evening entertainment and always had a smile on their face as did the bar staff. The reception staff were particularly helpful in fixing an issue with the door keys not working in the power outlet, as well as happily printing our boarding passes and other transfer documents we needed free of charge.

In summary, if you are happy to withstand majority French speakers in this hotel and want an excellent standard of accommodation with amazing food close to Palma Nova beach, then I would not hesitate in booking here. Our party have all said we would stay here again without hesitation.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 15, 2013

Hotel was very nice on first impressions however it became apparent that this hotel catered for French guests only. The shows, entertainment, signage including in the restauran were all in French. The food was absolutely appalling most of the time. Most lunchtimes and evenings you had to help yourself to cutlery as the tables were never reset. For a 4 star all inclusive this should never have been the case. Coffee machines and soft drink machines were not refilled for days when a product ran out. All in all very poor lots of managers standing around doing nothing ie the young manager with the suit and the goatie beard smoking at the pool bar!!! Maybe he should have been helping the appalling staff reset tables.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Ibersol Son Caliu Mar & Beach Club, responded to this review, June 25, 2013
Thank you for your review of your stay with us. I appreciate all the feedback we receive as it allows us to improve the experience for future guests

I sincerely apologise that you did not fully enjoy your stay with us and have experienced these issues.

I have taken note of their comments so that does not happen in a future.

Once again thank you for taking the time to post your review and I apologise about the issues you experienced. I hope that you will treat this as a one off occurrence and not what you can expect from ibersol.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibersol Son Caliu Mar & Beach Club

Address: C/ Voranova 6 | Son Caliu, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Palmanova
#13 Luxury Hotel in Palmanova
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ibersol Son Caliu Mar & Beach Club 4*
Number of rooms: 311
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Also Known As:
Ibersol Son Caliu Mar & Beach Club Palmanova, Majorca

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