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“Bad Boys from Hertfordshire” 4 of 5 stars
Review of Hotel HSM Atlantic Park Hotel

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Hotel HSM Atlantic Park Hotel
4.0 of 5 Hotel   |   Calle Calderon de la Barca 2, 07182 Magaluf, Calvia, Majorca, Spain   |  
Hotel amenities
Ranked #14 of 27 Hotels in Magaluf
Stevenage, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
46 helpful votes 46 helpful votes
“Bad Boys from Hertfordshire”
4 of 5 stars Reviewed July 4, 2013

Stayed between 23rd-30th june 2013. Upon arrival our rooms were not ready, so my friends and I left our bags in the storage room and went straight out to party. We checked in 14 hours later lol.

Less than 10 mins walk to the beach. Loads of space to sunbathe, plenty of restaurants, but avoid a certain restaurant with cocky mouthed waiter that serves day old burnt paella.

For breakfast and lunch we went to Dreams Pub, which is less than 3 mins walk from the hotel. Great food at a great price. Excellent service from Carrie and the team, you'll bump into Uncle Bob on the way.

Nice hotel. Overall score 4/5 and more of a 3 star than 4 star hotel. Nice clean and comfortable.

A shout out to the welsh (onesie) Hen party especially R... and to the scottish girls from 505, 204, the couple from 207, girls from all the other rooms in the hotel. You know who you are. x

We're back again in 2014 so watch this space.

Room Tip: Try and get a room on at least on the 5th floor or higher for a better view.
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at Hotel HSM Atlantic Park Hotel, responded to this review, July 9, 2013
Dear Guest,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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484 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Newcastle, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 4, 2013

This is our third visit to Atlantic Park & the experience just gets better.The rooms are clean & tidy
with maids cleaning & changing the towels every day.The food is of the highest order with plenty of variety,we were all /inclusive so suffice to say my wife & I tried & ate some lovely dishes.Breakfast can begin with champagne for those with a hangover followed by various choices of food from cereal right through to a full breakfast there is also a selection of cold meats
as well as biscuits & cakes with your tea or coffee.Midday meal has another selection of dishes
including soup hot or cold meats potatoes ,chips & vegetables, pizza is also on the menu alongside various salad bowls
The sweet are to die for ranging from ice cream to cakes & puddings,fresh fruit is also readily available.
Evening meal is another eyeopener as there is a varied choice of hot & cold dishes
with that ever magnet drawing you back to the sweet selection.

Beer wine & cold drinks are all available with all your meal.
The entertainment is what you normally find in hotels with the head guy Sammi really
getting people involved with his charming smile & lovely personality.
All in all money well spent & a definite thumbs up from my wife & I.
P. S. the Pirate show is less than 100 yards away & we went to the Reloaded programme
the acts were incredible & we had a fantastic time we would highly recommend it to over 18,s.
tAlso the plus side was we only had to walk across the road to get back to our hotel & were in bed while others were still waiting for their buses & taxis.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at Hotel HSM Atlantic Park Hotel, responded to this review, July 9, 2013
Dear Guest,

thank you for your nice comments and for sharing your expierences with us. We are glad to know that you have spent a fantastic time in our hotel and that you liked our service. We hope to see you again in Hoteles Saint Michel!

With kind regards,

Your HSM Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
benidorm
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 28, 2013

This hotel was not as central as we were told however it was clean the food was good as was the entertainment. The bar staff were a bit miserable and I have to say some of the groups of men on holiday were crazy, a fight broke out by the pool one day in the afternoon as well as people spitting from their balconys and clothes being thrown off balconys!!! I will not be going back to this hotel it needs security to keep things under control.

Stayed June 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at Hotel HSM Atlantic Park Hotel, responded to this review, July 9, 2013
Dear Guest,

Thank you for your comments. We are glad to know that you liked our service and the food served in our restaurant. We will inform our quality department about all your suggestions and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 26, 2013

This hotel is clean, fresh, modern, in fact its perfect! staff, food, pool, rooms, all amazing, however if you are a female or are travelling in a female group you have to be aware that it can get pretty scary at night! there is no security in the hotel or at reception, I was with a group of 13 ladies on a hen weekend and every single one of us felt under threat during our stay from large groups of men staying at the hotel, they ran around shouting, swearing, fighting, banging on our doors, in fact a horrid fight broke out outside our bedroom on the first night and it was pretty scary, then a fight between a large group of men broke out poolside in the daytime! there were children around too! two of the girls in my party woke up to find men standing in their rooms after banging and getting into the rooms with force!
then on the last night we had to stay up all night on the balcony as some of the girls were too scared to walk back to their rooms as we could see/hear a room being smashed up, chairs, tables etc were all being thrown out of a room and it sounded like a riot was going on!
we got chatting to another hen party staying at our hotel who felt the same as we did.....scared!
their group had felt under threat with banging on doors etc
I would not stay here again which is a shame as the hotel itself is perfect and I actually felt sorry for the staff having to deal with this night after night, I heard that there had been a couple of evictions but it still didn't stop the mayhem.

Room Tip: don't stay in a room by the lifts, we did and as the drunken men stagger out of the lift ours wa...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at Hotel HSM Atlantic Park Hotel, responded to this review, July 9, 2013
Dear Guest,

Thank you for your comments. We are glad to know that you liked our hotel. We will inform our quality department about all your suggestions and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honiton, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 19, 2013

We (2 couples) have just returned from our holiday to this hotel and can say we had mixed feelings throughout. On arrival to the hotel we were waiting at reception to check in and a man next to us was complaining that someone had stolen some money from his safe. The lady behind reception was extremely rude to him and basically told him he is lying. This was not the great start we had expected!!
The rooms were basic but clean, although there was some mould around the bath! Our view was an extreme disapointment. As i was there for my 21st i requested a pool view, but the view we got was of a green roof so we did not use our balcony once! I complained to reception and was told there was no way we could move rooms.
The food for the first 3 days was nice but after that it started to go down hill, and was very tasteless and cheap. The drinks were good, the all inclusive includes Bacardi which i was very surprised about!! The service throughout the holiday from the staff was extremely poor, i thought they were very rude and hardly ever served you with a smile. Even on my birthday i asked for a jug of sangria, (and offered to pay for it) but they completely refused to make any effort in making it a memorable day for me.
The main thing that let this hotel down was that it is advertised as a quiet family hotel out the way of the nightlife. This could not be more wrong. It was full of stag and hen do's who basically ruined the last few days. We were woken up several times in the night with them banging on the doors and running up and down the corridors. We were sat having a drink by the pool one day and they were throwing cigarette butts from the top floor balcony.
We chose this hotel over many others because we wanted nightlife but we did not want it to be really noisy and a constant party. the previous reviews seemed to say that this was the case, but i can only imagine it will get more noisy and lively the further into the season it goes.
The location is very close to nightlife and the beach which was great. We paid £450 each for a week all inclusive which is a good price, but i won't be returning. This is definitely NOT a 4* hotel.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at Hotel HSM Atlantic Park Hotel, responded to this review, June 21, 2013
Dear Guest,

Thank you for your comments. We are really sorry that our hotel was not like you have expected. For the circumstances you mentioned, we would like to apologize and let you know that we have informed our quality department to improve our service. We would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

Kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enniskillen, United Kingdom
2 reviews
5 of 5 stars Reviewed June 15, 2013

Once again we have returned from our holiday as usual the reception we received from management, reception staff, bar staff, restaurant staff was very welcoming the standard of cleanliness is very highly maintained this is about our 12th time over the past 6 years and I would not hesitate in recommending it to any one. Hopefully we shall be returning again in August keep up the good work.

Room Tip: Try to get a room overlooking the pool
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at Hotel HSM Atlantic Park Hotel, responded to this review, June 18, 2013
Dear Guest,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. Our staff will be happy about your positive remarks and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
4 of 5 stars Reviewed June 15, 2013

Was at this hotel for the second year in a row and will be back next year.
I thought the food was great,the room kept clean(apart from when i messed it up) and the staff only too happy to help whether it was the bar,reception,cleaning or indeed the catering staff.

I would certainly recommend this hotel to others

Myself and my friend were on a golfing holiday and we felt that this hotel wasn't too far from the clubs or pubs but far enought not to get any late night disturbances .

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at Hotel HSM Atlantic Park Hotel, responded to this review, June 21, 2013
Dear Guest,

Thank you for your nice comments. We are glad to know that you liked our hotel and that you enjoyed our meal. We would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel HSM Atlantic Park Hotel

Address: Calle Calderon de la Barca 2, 07182 Magaluf, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Magaluf
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Magaluf
#8 On the Beach Hotel in Magaluf
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel HSM Atlantic Park Hotel 4*
Number of rooms: 242
Official Description (provided by the hotel):
IN GENERAL: The 4* hotel HSM Atlantic Park opened in 2007, after thorough refurbishment. The hotel stands out mostly for its location, very close to the beach and leisure centre of Magalluf. But, at the same time in a quiet place without the noise and hustle of the resort's famous nightlife. HSM Atlantic Park offers high standard facilities and service. The hotel is open from May to October. LOCATION: The hotel HSM Atlantic Park is located in Magalluf, one of the most popular and well known resorts of Majorca. The beautiful sandy beach boasts of blue flag thanks to its high quality year after year. The beach is only 400 m away, and offers the possibility to practice water sports! Nearby there are countless bars, restaurants and shops, which turn Magalluf into one of the most vibrant and attractive resorts on the island. Attractions such as: water park "Western Park," karting or the famous "Pirates" show. All of these entertainment possibilities are just steps away from the hotel, and complement the wide resort's offer. There are also various golf courses close by: Golf Poniente (2 km away), Real Golf Bendinat or Golf Santa Ponsa. Therefore, the hotel is an ideal place to stay for golf lovers! In the area there are many possibilities to practice other sports, even on a professional level: Magalluf offers the following facilities: athletics tracks (certified, class A), grass football field, rugby field, tennis and paddle tennis courts, etc. Palma de Mallorca is situated 15 km away, and the airport is 22 km from Magalluf. There is a public bus service to the capital, the bus stop is just next to the hotel. ROOMS: The hotel offers spacious double and single rooms that present elegant and modern decoration and colours. All of the rooms include a bathroom, hairdryer, air conditioning, mini fridge, safety deposit box (extra charge), telephone, WIFI (extra charge), parquet floor, LCD satellite TV and a balcony. There are also 5 rooms adapted for disabled persons. The hotel offers also Junior Suites, with extra space, a sofa bed and a Jacuzzi in the bathroom. GASTRONOMY: The hotel offers half board, full board or all inclusive food and beverage packages. The spacious and modern restaurant offers a thematic buffet style selection of cold and hot dishes, a wide variety of fruit and homemade desserts. The restaurant also offers dishes prepared instantly in show cooking. Drinks in half board and full board are not included in the price (lunch and dinner). All inclusive offers, besides 3 main meals, include snacks between meals, beverages (cold drinks, hot drinks, alcohol) and ice cream throughout the entire day. All guests are asked to wear suitable clothes for dinner. FACILITIES: There is a spacious and beautiful terrace with an original-shaped swimming pool for adults, and a separate pool for children. The swimming pools are surrounded by sunbeds and sunshades. Bar service is available at the pool. Indoors there is a bar, a game room and cozy common areas without architectural barriers for disabled persons. A totally equipped conference room is also available. CHILDREN: For children the hotel offers a separate swimming pool and playground, where they can play attended by the hotel entertainers. Mini club. Baby cots and high chairs are also available in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Pool towels for rent (with a deposit). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car and rent a bike. Massage service (extra charge). We accept the following credit cards: Master Card, Visa. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Sports course, French bowls, billiards (extra charge), table tennis in the complex. The hotel is specialized and certified in golf: it offers the general information about golf courses in Majorca, as well as discounts in "green fees" in the most important golf courses, etc. Possibility to practice sports in the area. ... more   less 
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Also Known As:
Hotel HSM Atlantic Park Hotel Magaluf, Majorca

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