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“Did not live up to expectations” 2 of 5 stars
Review of Barcelo Illetas Albatros

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Barcelo Illetas Albatros
4.0 of 5 Hotel   |   Paseo de Illetas 15, 07181 Calvia, Majorca, Spain   |  
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Ranked #15 of 176 Hotels in Calvia
GreenLeadersBronze level
Yorkshire
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
21 helpful votes 21 helpful votes
“Did not live up to expectations”
2 of 5 stars Reviewed November 5, 2012

Apart from the very specific decor, this hotel seemed to be totally lacking in atmosphere, very cold, nothing friendly about it.
Food was, at best, mediocre. At breakfast, when hot food had run out, the staff said it would be there in 15-20 minutes! Not good enough at the prices they are charging.
At dinner, again when one dish runs out you have to wait a long time for it to be replenished. I have stayed in much cheaper hotels than this who do a much better job. I had booked this because I thought Barcelo was a premium brand - wrong!

Room Tip: No staff in the spa whenever we stopped by to see what was on offer
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  • Stayed December 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barceloilletas, Gerente at Barcelo Illetas Albatros, responded to this review, November 11, 2012
Dear Mr MuddleYorkshire

I am very sorry that the hotel has not reached your expectations.

We made a reform of the hotel considering the opinions of our most assiduous customers, I'm sorry not to your liking.

Best regards

Michael Cleaver
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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588 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Leeds, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 29, 2012

We have just returned from our third visit to this wonderful hotel, we once again cannot praise the hotel & all its wonderful staff highly enough.Having contacted them before & letting them know we would be arriving about 10.30am & asking if at all possible the room could be ready & also asking for a full balcony with a good view we were delighted to arrive & find the room was not only ready but we had been allocated a full sea view room which made our stay even better than previously & we are extremely grateful for it. Everything was perfect , the food superb, the staff the friendliest we have experienced in any hotel,the weather fantastic & the most relaxing break we have had to date. We shall definately be returning once again for our anniversary in May if not before & are having discussions with friends in the hope they can join us as we feel guilty keeping this wonderful place to ourselves, it is somewhere everyone should experience.
Once again a great big thankyou to the Manager & all his team of wonderful staff for an absolutely superb stay & we look forward to our return in the not too distant future.

Room Tip: The seaview rooms are unbelievable
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barceloilletas, Gerente at Barcelo Illetas Albatros, responded to this review, November 4, 2012
Dear amandaj133

Thaks for share your experience with the users of tripadvisor. Thanks also, for the greats comments about the hotel and our staff, for us it is an honor that our guest have good experiences with us.

I hope to see you soon at the hotel; best regards.

Michael Cleaver
Manager
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Barnsley, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed October 28, 2012 via mobile

We have just returned from a 5 night break to celebrate my husbands 60th birthday. The hotel is fantastic, great views,food,rooms and friendly helpful staff too. We had a room upgrade and even a little gift in the room when the staff knew it was a celebration, would definately reccommend.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barceloilletas, Gerente at Barcelo Illetas Albatros, responded to this review, November 4, 2012
Dear Mrs Lyn W

Thank you very much for trusting the Barcelo Illetas Albatros for this special stay, is a pleasure to hear the good comments about the hotel and its staff. Thanks again for sharing your experience at the hotel in tripadvisor.

I hope to see you soon at the hotel.

Michael Cleaver
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 21, 2012

My wife and I stayed at the Albatros last year to celebrate our 40th wedding anniversary so decided to do the same again this year for our 41st. I am always apprehensive about going back to a place I have enjoyed so much as it doesn't alway seem the same but I am pleased to say the hotel was again superb. It is situated in a very quiet place that is within easy walking to several pretty beaches. The food at the hotel is excellent, I have never seen so much choice at breakfast.
The crowning glory of the hotel I think are the wonderful staff who treat you as friends not just customers and I feel the management should make an award to Antonio our waiter in the restaurant. He has been working at the hotel since 1974 which is a remarkable achievement considering it has had several owners during that time. Antonio still enjoys looking after guests and after 38 years of dealing with all sorts of people that is amazing. Thank you to the management and lovely lady on reception for the delightful book you gave my wife as a gift. Barbara has said we will celebrate our wedding anniversary at the Barcelo Albatros every year from now on.

Room Tip: The sea view rooms are lovely but at least upgrade to a side sea view.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barceloilletas, General Manager at Barcelo Illetas Albatros, responded to this review, October 22, 2012
Dear Mr. York

Thank you so much for the kind works and for such a lovely review. I will definitely pass on your remarks to the hotel staff especially to Antonio at the restaurant.

I am so glad that you decided to come back to the hotel to celebrate your wedding anniversary and I am looking forward to welcoming you personally next year.

Please do not hesitate to email me direct so I can arrange your next booking and get everything ready for your stay.

Once again than you and see you soon

Michael Cleaver
Hotel Manager
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La Ciudad
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 20, 2012

We were on our honeymoon and paid an extra £50 per night for a sea view room. What we were allocated was a side room. It was only possible to view the sea when on the balcony and when looking directly through the neighbouring room's balcony. Use of the balcony would also be limited by the fact that it is overlooked by a 15 storey tower block. It is more accurate to describe the room as a car park view as rooms on the west side of the hotel overlook the large and busy car park.
I think that most reasonable people would not consider this a sea view room, especially when specifically paying extra.
When we complained, first to the reception staff and then the manager, they were clearly very well versed in handling this type of complaint. Their primary concern seemed to be selling us a further upgrade at another £150 per night for what they described as a full sea view room. Throughout the 3 hours that we spent trying to resolve the problem they didn’t offer us a welcome drink or any refreshments. They did suggest that we could buy a drink at the bar. There was no empathy, understanding or genuine attempt to resolve the problem; it was very much take it or leave it.
As such we checked out and moved next door to the excellent Melia De Mar Hotel which was superb from the outset.
Overall the 3 hours that we spent in the hotel were a very disappointing start to our honeymoon. Fortunately, our experience at the Melia De Mar more than made up for this.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barceloilletas, Gerente at Barcelo Illetas Albatros, responded to this review, November 11, 2012
Dear AJM_33_Ciudad

I am so sorry that the hotel has not reached your expectations.
We have several types of rooms, each with different characteristics and which you can view and book on our official web site.

Best regards

Michael Cleaver
Manager
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Kent
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 15, 2012

We stayed here for a two night break in September, hotel is lovely & the service is excellent. We arrived early at 10.30am from our flight & was able to check into our room straight away & a bottle of bubbly on ice was left in our room. The food is great, plenty of choice & again the service excellent. The only small negative no tea coffee provided in rooms & we used the spa as the weather wasnt too good and the pool & jacazzi were not very warm & the steam room was not working. But overall an excellent hotel. Location great, bus outside hotel 25 minutes into Palma. Few local bars & restaurants, nearby Porto Nous worth a visit, we walked there around 4km but a very pretty walk.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barceloilletas, General Manager at Barcelo Illetas Albatros, responded to this review, October 22, 2012
Dear Noel 5196

I am glad that you enjoyed your time with us and thank you for your remarks.

All our sea front rooms have a Nespresso machine and by next year we will have all rooms fitted with tea & coffee facilities, I know it’s always nice to have that early morning tea or coffee before going down to breakfast.

The spa Jacuzzi, pool, sauna and steam room are all currently working and we have put up the temperature as we get in to the cold weather; we are all prepared for winter as we will not close the hotel during the low season.

I hope I will be able to welcome you back to the hotel personally, meanwhile if I can be of any assistance please just send me an email

Best Regards
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Derby, United Kingdom
Top Contributor
171 reviews 171 reviews
171 hotel reviews
Reviews in 54 cities Reviews in 54 cities
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed October 8, 2012

This hotel was wonderful!! The staff was super nice and helpful. We checked in extremely early and our room wasn't ready, so they upgraded us to a better room! This hotel has been newly renovated. The rooms were awesome! We had a fabulous view. The food was on point. We spent most of the day by the pool. Beautiful pool area. Very small beach area reserved for hotel guests with plenty of room just to lay out near the water. But, you won't need to because the pool area is so relaxing. I will definitely be heading back there before we leave Europe.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barceloilletas, General Manager at Barcelo Illetas Albatros, responded to this review, October 22, 2012
Dear Mary C

Thank you for your review and I am glad that you had a relaxing stay.

Actually the weather is still great and the guest are still out enjoying that pool, let’s hope we can keep it like that for some weeks before the cold comes.

If I can be of any assistance please do not hesitate in contacting me direct it will be my pleasure to help with any request and hope to welcome you back soon

Best Regards

Michael Cleaver
Hotel Manager
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Additional Information about Barcelo Illetas Albatros

Address: Paseo de Illetas 15, 07181 Calvia, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Calvia
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Calvia
#5 Spa Hotel in Calvia
#10 On the Beach Hotel in Calvia
#11 Romantic Hotel in Calvia
#12 Luxury Hotel in Calvia
#17 Family Hotel in Calvia
Price Range (Based on Average Rates): $
Hotel Class:4 star — Barcelo Illetas Albatros 4*
Number of rooms: 128
Official Description (provided by the hotel):
The hotelBarcelo Illetas Albatros **** is an avant-garde hotel for adults only, located in Palma Bay, in the quiet coastal area of ​​Illetas, 5 minutes from the sea front and the city centre and only 14 km from the airport. The Barcelo Illetas Albatros Hotel has direct access to a natural cove situated walking distance from the hotel. This hotel is the perfect choice for couples or business trips. It is also ideal for golf lovers, as the nearest course is just 1.2 Km away. The hotel offers a new concept in rooms, theB-Room, which is characterised by its design, comfort and cutting-edge technology. You can choose your own pillow and aroma from our menu to make your stay even more welcoming. In addition, guests can enjoy free Wi-Fi connection in the communal areas as well as in their rooms. The Barcelo Illetas Albatros hotel has a stunning terrace with views of the bay. The gardens have panoramic views, offering a unique setting for your stay and celebrations. The hotel offers fantastic facilities with free access: 2 outdoor pools and an open-air Hot Tub, a Spa with swimming pool and heated salt water hot tub. Also on offer is a Turkish bath, relaxation area, pressure shower, beauty treatment room and massage room with sea views, as well as a fully-equipped fitness room. If you are visiting us while on a business trip you will find that we are the best perfectly equipped establishment, meeting rooms with advanced technology, ideal for holding events and meetings, without forgetting the wonderful choice. ... more   less 
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Also Known As:
Barcelo Albatros Hotel Calvia
Barcelo Hotel Albatros
Barcelo Hotel Calvia
Barcelo Illetas Albatros Majorca/Calvia, Spain

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