We stayed at the Hotel Samoa from 31st July until 9th August 2013 and this is the review from our family.
Briefly we would most definitely go back and do plan to because we had one of the best holidays we have ever had but there are bad points to this hotel which I will stress to people before recommending it.
Upon arrival at the airport transfer was easy enough and we were lucky that within getting on the coach it set off within 15 minutes, however the transfer is very long and Calas is usually the last drop offs so I would be expecting a transfer of at least 2 hours. We were collected 5 hours before our return flight. This is very early if you have a daytime flight. We paid £72 for family of four but there was the option of private transfer of £150 when we go back we will pay the extra for this next time, we spoke to others who had this option and the transfer took 45 minutes.
We arrived at the hotel very late, about midnight and were checked in very easily, but another party who arrived on the same transfer were sent to another hotel for 2 nights. The receptionist explained that the hotel is listed on many travel companies and they seemed to have a lot of bookings come through all at once which meant that they had a problem with over bookings that week and a good few people were sent away for a couple of days.
When we booked our room there were several price bandings and we decided to pay a little extra for a slightly larger room as we have a teenage daughter. The travel company told us they had annex rooms which had a second bedroom attached to them. When we were showed to our room in the hotel we almost cried. It was room 235. Directly above the glass dome in reception facing the back of the Hotel sign so no view, and the room was like a prison cell, 2 single beds and a metal bunk bed squashed in, we were only all able to fit in the room at the same time if some of us climbed onto a bed. The bunk bed was not big enough for my daughter to lay on it and she had to curl up in a ball. At 7am the next morning we went to reception to tell them that not only was the room not adequate but we had paid the extra for an extra room. They simply told us that better rooms did not exist and the Travel Company do this all the time and that’s our room and that’s that. We went into breakfast and when we went back to pay for a safe the lady at reception told us she had tried ringing us and that a room had become free in the lower annex over looking the gardens and we could view it if we liked. This was room 165, it was not much bigger but contained 2 double beds (although one was a sofa bed opened up) there was at least room for us to walk around the beds and the balcony was slightly larger with a view out to the gardens, we all agreed immediately we wanted this room and the kids were happy to share a bed rather than be trapped in the prison cell with no view! My family and I always holiday 3 star but the rooms in the Samoa are the worst we have ever had. That said you do spend very little time in your room they were cleaned every day but if you don’t want to be woken up then put out your do not disturb sign! There is also air conditioning which was a really big asset as without it we would have melted lol
It was peak season in August so we expected it to be busy with lots of noise but it wasn’t too bad. We were only disturb when loud inconsiderate people let their kids shout down the corridors, I always tell the kids to be quiet when walking around a hotel so as not to disturb other people some people seem to have no consideration, but this is not a fault of the hotel.
The all inclusive was fantastic but we feel Majorca hotels do the best all inclusive. The food was beautiful with lots of choice, salads, meat dishes, fish dishes, a small children’s section with fish fingers/nuggets etc, lovely soups, breads and deserts. People who make comment that the food is repetitive but when you are eating in the same restaurant 3 times a day for several days this cannot be helped? Slush and ice pops were a real winner with the children. They have a BBQ and a Paella demonstration outside by the pool and an in-house lady who does the hair braiding which is great so you don’t feel uncomfortable approaching people on the street.
Entertainment at the hotel was the best we have ever had although we did not feel obliged to join in all the time. Each hour they would announce what was happening for each age group and tell you were to go if you wanted to join in, some of the team would also wonder around inviting people to join in which was great if your children were shy and needed a little encouragement to take part but there was no pressure if you wanted to just lounge around. Mini Golf, Pool, darts, archery, football, tennis, ping pong, stretching, Spanish lessons, aqua gym are just some of the things they do to keep not just the small children but also the older children and adults entertained all day long. There was also one or two shows during the day (usually the people that bring reptiles and pets and then you pay for photographs) this was great because usually this is the main entertainment in the hotel. Of an evening the entertainment team go to a lot of effort to put together shows and work very hard practising in their dinner breaks and you could see how much they enjoyed what they were doing, its hard for us to single out any entertainer but Garry, Bart, Domingo, Ewelyn and Aga were all fantastic and work very hard to ensure that everyone is happy and catered for. Our children cried when they had to say goodbye to Garry and wanted to take him home with us xxx
Queues at the bar and in the restaurant were rather long but we managed to find times which suited us better by either going early or late for meals you could avoid the rush. It is after all peak season and the hotel was full but the staff managed everything very well and we never once came across a rude member of staff or anyone who was not more than helpful. There were more bars scattered around the hotel but we did not see any other bar open during our whole stay and this was very frustrating.
The location of the hotel is absolutely fantastic, just a few steps from the beach out of a locked back gate which reception give you a swipe card for and out of the front is the shopping centre which was surprisingly large with lots of shops, bars, and restaurants. We were surprised at how cheap it was at the resort too. We found a bar right in the centre, a very small bar which sold Kebabs and the owner Louis was an great guy who gave the children sweets and popcorn and made us feel more than welcome, his drinks were also much cheaper than other places, I would recommend popping to see him.
The entertainment team played bingo one night and the caller (Domingo who is from the Dominican Republic and therefore not a first class English speaker) and a family misheard a number being called (they thought he had called 59 when in fact he called 39) and they believed they had won. When he checked their ticket and told them they were still waiting for 59 they created the biggest fuss and were demanding he paid the money from his own pocket! At the end of the game he pulled the remaining numbers out of the pot to show that 59 was still in there. They simply did not win, whether they heard 59 or not, they did not win 59 was still in the pot… they were nasty, aggressive and caused an atmosphere. They had already won 120 euros for the one line but were demanding 300 euros for the full house. I hope you are reading this and that you are ashamed at your behaviour.
Because of the rooms and a few other bug bears I am giving the hotel a 4 out of 5 but we decided that the good over rides the bad and will visit again but will simply pay the cheapest price we find.
For a family of four 2 adults and 2 children aged 14 and we paid about £1700 for 9 nights all inclusive including hotel, flights, transfers, airport parking and insurance. We did shop around and booked our flights direct with Ryanair.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, EasyToBook, Despegar.com, TripOnline SA and Tingo so you can book your Hotasa Hotel Samoa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotasa Hotel Calas De Majorca
- Samoa Hotel Majorca
- Hotel Samoa Majorca
- Hotasa Hotel Samoa Majorca/Calas De Majorca, Spain