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“Fantastic Holiday - A Refreshing Change!” 4 of 5 stars
Review of HSM Canarios Park

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HSM Canarios Park
3.0 of 5 Hotel   |   Calle Antena, 07689 Calas de Majorca, Majorca, Spain   |  
Hotel amenities
Ranked #4 of 11 Hotels in Calas de Majorca
Goole, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Fantastic Holiday - A Refreshing Change!”
4 of 5 stars Reviewed October 20, 2013

I stayed here with my husband in September 2013, I'd already heard positive things about this hotel and the area of Calas de Mallorca, and it really didn't disappoint.
We received a very warm welcome, the reception staff were very friendly and helpful, and communication was never a problem. Our room was cleaned every day, although the small bottles of soap and shampoo waiting for us on arrival weren't replaced throughout the week, leaving us to purchase our own from the hotel shop. However the room, balcony and bathroom were well presented and hygienic. It's true there is a remarkable amount of wasps in the pool area, but I don't think wasps are endemic to this hotel, and as long as cups were cleared away after use they didn't present a problem for us.
The food and drinks were excellent, the restaurant offered a fantastic choice every day, all meat was recognisable and edible (a real plus after numerous holidays in Turkey and Tunisia) and there was a good choice of fresh salad and vegetables, along with national options such as paella. We didn't feel fed up of the food as we usually do on all inclusive holidays, and could have gladly lived off it for another week! The drinks were equally as good, being 4 months pregnant I stuck to Pepsi and other soft drinks, but I'm told that the alcohol was lovely!!
The hotel entertainment was watchable most nights, however there was one occasion - a musical comedy show - where we felt we wouldn't have missed anything by going to bed early. We enjoyed nightly bingo games on holiday in other parts of Europe, but this entertainment team didn't run official games, they kept all cash and instead gave out cheap toys as prizes. Not really a big deal, however it put us off paying 5 euros every evening for the rest of the trip.
Calas de Mallorca is a lovely place. The hotel was about a 15-20 minute walk to the town, but we knew this when we booked and even in my pregnant condition, it wasn't a difficult journey. The area is quiet and very well-kept, people are very UK-friendly (again, a refreshing change from other holiday destinations) and there are plenty of places to eat and drink - and all are reasonable in price. There is a local bus service going to nearby places, including Cuevas del Drach and Porto Cristo which aren't far and are well worth visiting.
Overall, it was a fantastic holiday, the hotel provided all we were looking for, and I wouldn't think twice about bringing my young family again in the future.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, October 23, 2013
Dear Guest,

Thank you for your nice comments.

We are glad to know that you spent lovely holidays at HSM. Our staff would be delighted to read your review.

Hope to see you again in Hotels Saint Michel.

With Kind regards

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,493 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (400)
Date | Rating
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English first
Bridgend, Wales, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 7, 2013

Just got back from a weeks stay in HSM Canarios with my partner, we are in our late twenties/early thirties and although we had a lovely holiday we wouldn't return mainly because of the area.

Pro's

* Value for Money - I've been on all inclusive holidays before that have not been half as generous with the food that they provide or the drinks, lots of soft drinks available and good quality alcohol available, as a lot of it was self service there weren't really many queues which was really good.

* Food - I honestly cannot understand how some people can complain about the food (I overheard someone wishing for Ketchup to 'add some flavour to the food' which says it all really) there was a vast choice of food for breakfast, lunch and dinner and I managed to have something different everyday. The dessert selection in particular was delicious. It wasn't the hottest food but this wasn't a massive issue for me as it was still edible. They have ridiculously long hours that food is available for 8 - 12 for breakfast, 1 - 3 lunch (snacks 3.30 - 6) dinner 6.30 - 9 (snacks 9.30 - 11) so that was absolutely brilliant - I was never hungry! Even better by the pool they had little pots of self service ice-cream :)

* Rooms - very basic and in need of update but kept very clean, maid service everyday. At the end of the day a room is just somewhere to sleep when you are away and it served it's purpose. We had a little balcony so that was a nice touch.

* Staff - Although not everyone was pleasant or friendly, there was one old guy behind the bar who I would go as far as to say hates all visitors, the vast majority were polite at the very least. The entertainment staff were VERY jolly - and the children that were at the hotel loved them. We had an issue with our safe on the last day and the girl behind the desk was very helpful and understanding and the hotel allowed us to stay in the room free of charge for a few hours on our day of departure as a gesture of goodwill so I was very pleased with their customer service

(The people at the airport though - NOT helpful. If you are taking a transfer - find out the bus number as no one will help you find it!)

CONS

* Wasps - not the hotels fault but the little buggers were everywhere and got to be quite frustrating towards the end of the holiday, short of employing a wasp whisperer though I don't think there is anything that can be done about this. My advice is to avoid 7up as they LOVED this to the point that the first few drinks that were poured from the bar self service tap had a wasp in the cup as soon as you poured it.

* The swimming pool was freezing - I only went in twice and I love swimming! I saw alot of people brave it so I could just be a wimp but it was the coldest pool I've ever been in!!!

* The steps to the small beach by the hotel are a death trap - I wouldn't advise anyone go down them, especially not with children.

* The quality of the food did go downhill slightly as the week wore on but was still edible

Not really a con for the hotel but the area is a little bit too quiet for me - if you are looking for something lively calles de majorca is not really the place for you! But if you are looking for a cheap holiday to relax by the pool, eat loads of food and basically do nothing at all in a clean and comfortable environment - this is the holiday for you!

If you just like to eat English food covered in Ketchup then I suggest you stay at home and head to weatherspoons!

Room Tip: We had room 139 and this was a fine room
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, October 9, 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 6, 2013

We have just spent 9 glorious days at The Canarios Park and begrudge coming back to a rainy foggy miserable Brittain! Never been all inclusive before (mainly because we like to go to different restaurants and try the local culture) so were dubious after reading your reviews?? But due to circumstances we needed a cheap hol - so like others sick of trawling the internet we decided this was for us. We were not disappointed. Yes the transfer was an hour and half but it takes us longer to get to work on public transport and we saw part of the island we may not have seen! We arrived to a warm welcome, yes the room was basic but very clean as is the whole hotel. The staff were very friendly and coming from a hotel background of over 20 years this is sometimes difficult when they work all hours god sends! I cannot believe how anyone could complain about the food - you could eat from 8am til midnight with so much choice (and beleive me some people did). Those of you who complain about location why? Instead of getting up at 6am and reserving sunbeds get out there and see the sights!! We walked into the town sometimes 3 times a day and saw someting different everytime (our faves the wild goats and the kittens on the corner) We sat and listened to you moaning about nothing to do for the kids - we sat and said we dont dont have any but our nephews would love it! We saw most of the east coast on the local bus for a very cheap price - an experience yes but part of our hol. We would have liked a disco maybe for the adults and maybe internet access in the whole hotel but heyho. The wasps didnt bother us - god you were getting whatever you wanted to drink and extremely good measures.

What we didnt like has absolutely nothing to do with the hotel:

- People reserving spots and the look you got if you sat in them
- The fact that no one had respect for the long hours the whole staff work and spent the
whole time moaning and groaning
- The way you complain about the food - could you do better?
- The location -get off your bums and explore

We wish we were still there and will be back next year!!!!!

Room Tip: We had 129 but nothing to compare it to - good enough for us
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, October 7, 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, Northern Ireland, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 5, 2013

We went here in mid september (14th) and neither of us had been on holiday for over ten years and were not too fussy either but great hotel overall, good food, good choice and changed eachday always something to eat although no room service for when we'd drank to much all inclusive drinks from our plastic cups!! limit of 2 per person so just queded up got 2 queded up again got 4 so all good in the end still managed to get very merry :-) breakfast was a bit early for our hangovers but it was good and really hot very ealry in the day so we were able to make the most of our holiday! There wasnt much in the way of music or entertainment all directed at kids although the town was a short walk / taxi away and only cost 4 euro and lots of shops / bars / eateries to choose from. we had lunch out most days and took advantage of the restaurant beside the beach serving paella yummy and a dive in the sea! Overall clean, friendly hotel had a small shop water etc cheap enough nice pool and always got a sun lounger. Never went hungry either. Nice bath with shower over enjoyed 2 long hot lukewarm baths as it was soo hot the whole time! no aircon but had overhead fan which helped cool us off just leave the balcony doors open at night and the curtains pulled over its cool enough!! The shuttle bus is small to always got one to/from the breach fine!! try some of the fruit sold at the breach located near the hotel americas very tasty on a hot day. Just relax and enjoy yourself its better than being in britian anyway. Dont listen to bad reviews!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, October 9, 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warminster, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 5, 2013

We were a bit scepticle about going to this resort because of the other reviews on this website, complaining about everything.

We found the staff to be very friendly even the reception staff, when we first arrived they were very swift at getting us booked into the room and were smiling and very welcoming (unlike what some of the reviews state). Our room yes it was a bit dated but was extremely clean, with a balcony that looked over the pool, safe that you could rent out, enough wardrobe and drawer space, a fan to keep you cool, four piece en-suite bathroom. The maids worked extremely hard and came to the room and cleaned every single day.

We went to get a meal and we were not expecting much because of the previous reviews but there was a substantial choice ranging from fresh salads (plenty different styles) to hot food (paella - pork chops etc), plenty of bread and fresh fruit to choose from. Yes there were chips and pizza if you wished to choose these items and more traditional spanish food. It was all fresh and delicious, the options changed as much as they could. There is wine in the restaurant which is reasonable quality (Unlike some other all inclusive hotels that we have visited).

The bars were amazing with a great range of drinks to choose from alcoholic and non alcoholic. The children (although we did not have any with us) could get there own soft drinks and ice creams, leaving their parents to relax. There were three swimming pools in total and they were all very clean and well looked after.

They had activities to do during the day if you are not a relaxing type of person, table tennis, tennis, volleyball, mini golf, water polo, darts, shooting, archery and much more. There is a bus stop outside which the public buses will take you to different places, markets, sightseeing etc. A train which will take you around the local area (chargeable), the hotel has a free shuttle bus to take you to the beach every hour (bar lunch break) and bring you back (It only takes 8 people), having said that the beach is walking distance approximately 20 minutes with shops, bars etc to see on the way.

We would defiantly recommend the hotel, as it is excellent value for money, great food, friendly and helpful staff and a massive drink selection. This is a suitable hotel for couples, families, friends and people travelling solo. This is a multi cultural hotel which is great as you get to speak (sign language) people from different areas of the world.

The only comment that I would make is that the hotel needs to address the wasps around the fizzy drinks machines, the only thing that they could do would be to put wasp catchers up. The bingo goes on a bit too long, they should bring the entertainment so it is slightly earlier and maybe not have bingo every night.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, October 7, 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 5, 2013

When I was booking this holiday I checked the available hotels on TripAdvisor. After spending hours trawling the internet and almost losing the will to live I decided to ignore all the bad reviews and settled for the Canarios Park.

Thank goodness I did!! My husband and I have just returned from a very pleasant week there. As it was term-time there were not as many kids there as there would be in school holidays, however there were still more than we expected. There was no shortage of sunbeds but sometimes no space round the pool to put them.

We had no problem finding something decent to eat or drink. The food was always good and plentiful as were the drinks. The staff were always very helpful and pleasant.

The town was an easy 20 minute walk away and we found a small bar that gave you a free tapas for every drink you bought.

On the downside the cons of the holiday are not the fault of the hotel. The wasps were persistent but not bothersome. After a 2hour plus transfer we arrived on the stroke of midnight and we were unable to get anything to eat or drink. If I came again I would definitely pay extra for a quicker taxi transfer.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, October 7, 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 2, 2013

We stayed 15th - 26th September, family of 4, kids aged 3 and 9.
We had a great time. food can be a bit strange, my 3 year old lived on pasta jelly and ice cream but he doesnt eat a wide range of food at home. The rest of us certaimly enjoyed what we ate. If you dont like something there is plenty more to try!
Salads are fab, loads of lovely fresh fruit.
Hotel is a bit dated, but very clean. Staff all round work very hard and long hours, the waitresses and kitchen staff work very hard and always said hello, and loved the kids.
Entertainment is aimed at the kids, but it kept mine happy. Entertainment staff work hard day and night too.
This is not a hotel i would pick if i didnt have kids!
Would we return? yes, the price is right but Calas De Mallorca is quiet with not a lot going on,

Bus stop outside hotel is great, buses go all over the island, and bus drivers speak English. We went to Palma and Porto Cristo. The timetable is hit and miss, but prices are printed on it. Buses are busy!
I

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Canarios Park, responded to this review, October 4, 2013
Dear guest,

we are grateful for your evaluation and your commentary.

We are glad to know, that you liked our hotel and its location and that
you have spent a good vacation

We have noticed your opinion and your suggestions and we passed this information to the person , who is in charge of your concern.

Our employees will be happy about your positive remarks.

We would be happy to welcome you again in our hotel or in one of the hotels of our hotel chain “ Hoteles Saint Michel” in Mallorca.

Sincerely yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HSM Canarios Park

Address: Calle Antena, 07689 Calas de Majorca, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calas de Majorca
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Calas de Majorca
Price Range (Based on Average Rates): $
Hotel Class:3 star — HSM Canarios Park 3*
Number of rooms: 323
Official Description (provided by the hotel):
IN GENERAL: The 3* hotel HSM Canarios Park is especially focused on families, offering all kind of facilities and services to make the holidays unforgettable for both parents and children. All inclusive board, spacious areas to practice different sports and our fantastic entertainment team guarantee good fun. The hotel is open from May to October. LOCATION: The hotel HSM Canarios Park is situated in Calas de Mallorca, a small resort in the south east part of the island, 70 km away from Palma de Mallorca and 60 km from the airport. The area is known thanks to the tourism, which began in the 60s and nowadays offers a wide range of hotels, shops, bars and restaurants. The resort has 3 charming beaches: Cala Antena (the closest one, 400 m away), which is distinguished by the verticality of its coast. The other 2 beaches: Domingos Gran and Domingos Petit, are located 400 m away from the village centre and 1,5 km away from the hotel (there is a free transport service to the beach Domingos Gran). In the proximity there is Porto Cristo (15 km away), a lovely village with its famous Caves of Drach. Nearby there are many beautiful caves with spectacular views, as well as small and authentic fishing villages which complement the advantages of this hardly known area, but over the years has become more and more appreciated and chosen by tourists. ROOMS: The hotel offers double and single rooms with a cozy and up-to-date decoration. All of the rooms include a bathroom, ceiling fan, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and balcony! Single rooms have a shower. There are some rooms that can allocate families with 2 children (on request). GASTRONOMY: The hotel offers an all inclusive food and beverage package. The extensive buffet includes a wide selection of cold and hot dishes, as well as a big variety of desserts and fruit. The restaurant also offers some dishes prepared instantly in show cooking. The all inclusive meal package includes (besides 3 main meals) snacks between meals and an assortment of different beverages! (Beverages, hot drinks, alcohol) and ice cream throughout the whole day! FACILITIES: The hotel boasts of spacious terraces with 2 swimming pools for adults, and another one for children. The pools are surrounded by sunbeds and sunshades. Bar service is offered at both pools. Inside of the facilities there are large, cozy common areas, a game room, video arcades and an indoor bar. CHILDREN: Children enjoy their stay in HSM Canarios Park, as the hotel was designed with children in mind! They can play at the swimming pool, playground or mini golf area (accompanied by the hotel entertainers). Our funny mascot we call Sami joins the children in different games and activities. Baby cots and high chairs are also available in the restaurant, at no extra cost. ADDITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Visa and MasterCard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini club for children. Various sports courts to practice tennis, football, volleyball, French bowls, squash, etc. Billiards (extra charge), table tennis and mini golf in the complex. ... more   less 
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Also Known As:
Hsm Canarios Park Hotel Calas De Majorca
HSM Canarios Park Majorca/Calas De Majorca, Spain

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